blindrocket
Member
Yup, Im now one of the very rare cases of having a Playstation 3 go kaput.
It happened last night while I was using the internet on it; I heard a loud POP and then no power. I plugged it into a different outlet, checked the cables, flicked its power switch off and then back on, etc. and nothing would bring it back. I knew it was fatal but I did those things anyway because the manual said to in the troubleshooting and I knew the person I talked to on the phone would ask if I had done that stuff.
I called the support number last night but they were closed already so I called them today on it but had to do it from work which turned out not to be real helpful because they wont do much for you unless you are standing right there in front of the PS3 which is understandable. They needed the model number and serial number off of it regardless which is something I did not have on me.
I spoke with someone named Martha who was fairly nice but wanted to put some blame on my monoprice.com HDMI cable. :lol I would be really leery of those she kept saying.
She asked me questions like if I had experienced any trouble lately, was I using the latest firmware, did the PS3 come into contact with water, etc. I told her that I was probably an advanced user whenever she seemed surprised that I knew what I was doing. She said that she was used to taking calls from upset people calling whenever they set their display settings wrong and needed help. She hadnt taken many calls on actual hardware failure.
Heres what sucks, the disc for Oblivion is still in the PS3. I asked her about that and she said she wasnt sure how Id get it back but she said that they would definitely note it whenever I called back later today from home. She said she knew those games were expensive so they would do something about it. Do you know the name of the game? she asked me.
It also sucks that I lost what data I had on my HDD, including my 30+ hour save game for Oblivion. At least with the thought of starting over I really know what Im doing and will get caught back up rather quickly. I guess this solves my issue of curing Vampirism though. I knew I should have backed my saves and system data onto my USB memory stick. At least I was running my music from an external USB HDD so no loss there.
Anyway, Ill update tomorrow on the events of calling them from home tonight.
It happened last night while I was using the internet on it; I heard a loud POP and then no power. I plugged it into a different outlet, checked the cables, flicked its power switch off and then back on, etc. and nothing would bring it back. I knew it was fatal but I did those things anyway because the manual said to in the troubleshooting and I knew the person I talked to on the phone would ask if I had done that stuff.
I called the support number last night but they were closed already so I called them today on it but had to do it from work which turned out not to be real helpful because they wont do much for you unless you are standing right there in front of the PS3 which is understandable. They needed the model number and serial number off of it regardless which is something I did not have on me.
I spoke with someone named Martha who was fairly nice but wanted to put some blame on my monoprice.com HDMI cable. :lol I would be really leery of those she kept saying.
She asked me questions like if I had experienced any trouble lately, was I using the latest firmware, did the PS3 come into contact with water, etc. I told her that I was probably an advanced user whenever she seemed surprised that I knew what I was doing. She said that she was used to taking calls from upset people calling whenever they set their display settings wrong and needed help. She hadnt taken many calls on actual hardware failure.
Heres what sucks, the disc for Oblivion is still in the PS3. I asked her about that and she said she wasnt sure how Id get it back but she said that they would definitely note it whenever I called back later today from home. She said she knew those games were expensive so they would do something about it. Do you know the name of the game? she asked me.
It also sucks that I lost what data I had on my HDD, including my 30+ hour save game for Oblivion. At least with the thought of starting over I really know what Im doing and will get caught back up rather quickly. I guess this solves my issue of curing Vampirism though. I knew I should have backed my saves and system data onto my USB memory stick. At least I was running my music from an external USB HDD so no loss there.
Anyway, Ill update tomorrow on the events of calling them from home tonight.
