Pete has replied to my email, and he's going to try to put things right. That being the case, it's all good.
As for helping me out with my boy - thanks very much for the offer, but it's basically a case of time will tell. He's on some pretty obnoxious drugs (steroids and this stuff which is used in chemotherapy), which we're hoping will sort him out. He's being looked after. :)
I appreciate the support, though - genuinely. You guys have restored my faith in humanity and the internet.