Originally Posted by Firewire
Sorry late to the thread, but what exactly does Amazon have to do with a Sony firmware update?
Under EU law (and from there into member state law) when a product ceases to be fit for the purposes it was advertised for as in this case, the consumer's rights are against the retailer that they purchased from. The retailer has to either make repairs or replacement, or some appropriate compensation.
If the problem was caused by someone further up the supply chain - right back to Sony in this case - then the retailer has to pursue their claim against them. So in this case Amazon would be responsible for refunding all the people Sony has screwed over, and their lawyers would present Sony with the total bill. :)
I bought my PS3 from Amazon, so they're the people I have to talk to.