Doctoglethorpe
Member
Please just buy psn cards everybody, Sony clearly can't be trusted with this shit.
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[Kotaku UK] Paypal Just Did a Mass Chargeback on PSN Transactions
- Thread starter dex3108
- Start date
Fuck, what? Is this true?
captainraincoat
Banned
Psa...if you contact their chat helpline and then try and log into it again later...you will be banned regardless of if the issue was resolved or not.
Some great customer service there
Some great customer service there
KratosEnergyDrink
Member
Regarding safety and responsibility Sony is clearly the last one and far behind Microsoft and Nintendo in this regard.
Souldestroyer Reborn
Banned
Totally.
As soon as i get unbanned PayPal is being removed from my account and it will be amazon cards only form now on.
Sony are a total and utter fucking joke at this point.
Nope, nothing except CS and Twitter reps saying they're "investigating." Nothing from Paypal either. It's frustrating how incompetent some companies can be when shit like this happens.
I was banned a few years back because of Paypal fucking up and doing a chargeback I did not want on a purchase. Was able to get my account unbanned, and everything was fine.
I did have a limit on funding my wallet though (I think I could only put 50 bucks in there every weekkor something, I can't remember), and syncing trophies took forever.
Maybe I had a really nice CS rep though.
Edited my post since I don't know if this is the case or Sony Canada were just really nice.
Good, thanks. That's alleviated the anxiety a little. I don't care about trophies so I don't mind if anything happens to them; save data and the games themselves are all that matters to me.
Only, won't Steam let you play games online, and play your entire library, not just DRM free ones when completely disconnected from the net?
LordRaptor
Member
Yeah, and redownload titles that aren't installed, and play multiplayer games that aren't protected by VAC (which consists of a lot of titles), and still message friends, and still use Big Picture Mode to launch things, and still use your cloud saves.
Basically when people earlier in the topic were saying "restricted means the same as banned" they're wrong.
bender
What time is it?
Thanks. That's an awful situation to be stuck in.
family_guy
Member
Stuff like this is why I never got PSVue even though it's probably the best TV streaming service right now. Sony will not have my CC or PayPal information again.
JustinJ004
Banned
Just seen this so checked my PayPal account and I have a pending payment of 3p from the 23rd of June so does this mean I'm fucked?
If I lose my account for a single second over 3 fucking pence I'm going to be massively pissed off and an ex Sony customer.
If I lose my account for a single second over 3 fucking pence I'm going to be massively pissed off and an ex Sony customer.
They'll hopefully solve the issue before you get banned. The ban seems to come when Paypal actually cancels the payment. But just in case...
Just saved you the time spent contacting the UK PS support twitter account. They seem to believe that this sort of response is acceptable and because there's a friendly guy here who posts from UK support, people act like they're not that bad. Ridiculous and obviously completely unacceptable. Sony needs to address many issues after this.
Vanillalite
Ask me about the GAF Notebook
This has class action lawsuit written all over it IMO.
GamingMajic
Member
if Sony cant be trusted why stay with Sony then? there are companies that dont do this shit
I sent an email late last night but I'm not sure if that had any effect as I've had no response.
I thought I'd try logging in this morning and it worked as if nothing had ever happened.
GamingMajic
Member
I've been doing this for at least a year. I don't trust Sony to not fuckup when it comes to my credit card or paypal account.
I put most of the blame on Paypal, they knew what the consequences would be of a mass chargeback. The right thing would of been to email customers affected and say "Hey do you want us to do a chargeback" if it was a serious issue they could of closed down the account so that customers would be alerted to the email.
Some blame also should go to Sony, who should give a temporary waiver to these sorts of thing, but yeah I have to say most of the blame should be on Paypal.
Some blame also should go to Sony, who should give a temporary waiver to these sorts of thing, but yeah I have to say most of the blame should be on Paypal.
Yoshi
Headmaster of Console Warrior Jugendstrafanstalt
It is Sony's fault, because they issue the ban. If you use a policy that is unfair towards your customers, it is your fault, simple as that.
JustinJ004
Banned
To anyone that was band are your PayPal payments still pending or have they cleared?
RAL1992
Member
A friend from work was banned yesterday, apparently its due to his Eso Plus sub, he's having to contact support this morning to sort things out, what are the odds of him getting his account back?
I have no experience with Sony support only heard the horror stories, so any advice would be welcome.
I have no experience with Sony support only heard the horror stories, so any advice would be welcome.
TheQuickBrownFox
Member
Wait, what?
How would PayPal know what some other party is going to do? and why would they care. They process a bazillion transactions a day. Are they meant to know what every third party should do?
Based on the mail posted by Vanethyr which is a pretty generic but plainly obvious that the funds did not go through to Sony via whatever their bulk data exchange is.
- PayPal takes money from bank
- PayPal tries to send money to Sony
- Payment unsuccessful, rollback issued
- PayPal automatically sends generic email to those affected,
- PayPal automatically refunds people.
It wasn't a chargeback and its wrong to use that phrase, but more of an 'unsuccessful transaction'
PayPal did exactly what any bank does with any unsuccessful transaction, that is to return the funds.
I wasn't banned but my payment still hasn't cleared. I can't relax just yet.
Really hope that, if the payment gets charged back, Sony CS doesn't see me as in the wrong because it didn't happen with all the other bans.
I'm in the same boat. Not sure if I should contact Sony/PayPal to try and resolve before a ban, or if that might make things worse!
Klart
Member
Funny thing is Sony just did a special promotion with Paypal that should end today. Free €5 if you select PayPal as your default payment method.
http://www.neogaf.com/forum/showthread.php?t=1391580&highlight=paypal
I wonder if this has anything to do with it.
http://www.neogaf.com/forum/showthread.php?t=1391580&highlight=paypal
I wonder if this has anything to do with it.
ShadowkillXNA
Member
I really don't think this is on sony. More on paypal. They seem to be having issues with vendors other than sony at the moment.
I put three orders in on bestbuy tonight for digital psn cards. Paid with paypal. First order went through fine. Second and third orders went through at first but were refunded by bestbuy.
I put three orders in on bestbuy tonight for digital psn cards. Paid with paypal. First order went through fine. Second and third orders went through at first but were refunded by bestbuy.
I doubt it'll change anything. It's best to play the waiting game now and hope that if you get banned Sony's CS aren't complete and utter idiots.
Any company that you issue a chargeback for is going to react harshly. It's not just a Sony thing. Chargebacks costs companies thousands of dollars and companies do not react greatly to that.
If it was an issue of no contact with the money was made, I think a better method would be to reroute the money to the party that didn't get it and then sending an email explaining what happened.
Filthy Casual
Member
Still waiting on that voucher has anyone got theirs?
TheQuickBrownFox
Member
You're jumping over the place.
Email specifically states "Sony is returning your payment of $xxx GBP. This means the transaction is not complete and have not been transferred to [Sony]"
Nowhere does it state a chargeback was initiated by them, or a CC company.
What do you mean by rerouting money? Just hold on to this lazy couple million for a few days? Have a couple of teas and scones?
You cant just send it somewhere else, its not their money? This a zero sum game. Tranaction happens, or it doesn't. its a 1 or 0. if it fails, there are automatic built in systems which is what you see.
in any event, its pointless in trying to lay blame on one party or the other, what is important is how Sony handled the situation.
Im absolutely baffled that there wasn't some bean counter or something somewhere in the middle whom gets some automatically daily generated report saying "Increase of 120000% in auto-bans yesterday" and escalate it immediately.
a better result probably would have been to undo every auto-ban and email the clients with a "You recently purchased xxx via PayPal, due to [reasons], we will be removing the licence in next couple of days, please buy again if you wish to play"
Which by all accounts sounds like they are doing now - the lack of communication is still a little concerning.
How does that work if the purchase was made in a sale? Which is likely considering we've just had one/are in one.
I have a feeling they are just going to write it off unless it's a large amount. My total is £10.96. Seems a little arsey to chase me down for it. It's just sat in my PayPal balance tho so if they want it, they just have to ask.
MarkMclovin
Member
I still have a payment pending for paying for PSN+ a few days ago.
Stallion Dan
Member
So people who are unbanned, do you keep the refund, can you play whatever was refunded? What is your store account balance?
Ban Puncher
Member
My street name is now Clitface Sucker.
I'm not at home atm, but I can now access the online store, acc management etc. My refunds were £1.97 I'd topped up towards Full Throttle and £8.99 I'd spent on Battlefront Ultimate. They are both still in my purchase history with a perpetual license. My PayPal balance is also still at £10.96. PSN wallet balance is the same as before the ban. £7.32
From my POV, they've simply unbanned me and left it as is.
It sounds like this is mostly on Sony for incorrectly concluding transactions and funding accounts from transactions that weren't complete...
If Sony had never properly received the funds then why did they ever apply the wallet balance?
Not surprised Sony CS is still awful. I had big trouble with them last year over an account that got bugged. I had to use developer ties to resolve it and in the end it was bugged. Really sad that I had to use developer ties to deal with a consumer issue.
If Sony had never properly received the funds then why did they ever apply the wallet balance?
Not surprised Sony CS is still awful. I had big trouble with them last year over an account that got bugged. I had to use developer ties to resolve it and in the end it was bugged. Really sad that I had to use developer ties to deal with a consumer issue.