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Palette Swap
(11-08-2011, 02:12 AM)
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Sorry if this is a slight derail, I haven't lost my account, but there's an entry on Quarter to Three about Tom Chick's experience with a customer rep and there are interesting confirmations in there:

“So let me just say that the reason it takes so long is because the problem is so widespread. We’re having to deal with so many cases that’s just how long it takes for each individual case. The new dashboard upgrade that I’m sure you know about will partly help us deal with that. But for now, there’s nothing I can do about it.”