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nampad · Nov 9, 2013

I couldn't use the group messaging app on my Vita today. It constantly wanted me to log into the PSN over and over again making the app unusable.
As it turns out, Sony updated their Terms of Service which had to be accepted on their website. Users on the Vita weren't informed of the new TOS though so people had to find out how to fix it on their own. It really is a big fuck up from Sony.

Here are some ways to fix it:

Skyzard said:
Click here:

http://store.sonyentertainmentnetwork.com/

Sign in

Accept new TOS.

Seems to fix it.

Flightmare said:
log in here http://eu.playstation.com/
and accept the new TOS

t26 said:
log in here https://account.sonyentertainmentnetwork.com/pc/home/index!display.action?

then everything is fine

Jhn said:
I fixed it by going
Settings->PSN->System Activation->Game->Activate
and then starting any PSN-reliant application. The new TOS pops right up and you can accept it then and there.

CambriaRising · Nov 9, 2013

Yeah, I ran into this last night. It is weird because usually it will prompt you to agree to the new TOS.

SeanNaess · Nov 9, 2013

This explains A LOT.

Jhn · Nov 9, 2013

I fixed it by going
Settings->PSN->System Activation->Game->Activate
and then starting any PSN-reliant application. The new TOS pops right up and you can accept it then and there.

Jucksalbe · Nov 9, 2013

Had that problem a few hours ago when I wanted to play Pinball Arcade on PS3. Fixed by signing in from the XMB (with no game running). Can't you just do the same on the Vita (signing in from the settings menu)?

epmode · Nov 9, 2013

I keep getting a bad gateway error when I try to sign in to the first link. I don't even get a username/password prompt.

Storm360 · Nov 9, 2013

Thanks, I was paranoid something was up with my account, even though I was playing Rainbow Six Vegas on my PS3 fine

epmode · Nov 9, 2013

Jhn said:
I fixed it by going
Settings->PSN->System Activation->Game->Activate
and then starting any PSN-reliant application. The new TOS pops right up and you can accept it then and there.

Simply going to Settings > PSN > Sign In on my Vita brought up the TOS. Thanks for the idea.

Basileus777 · Nov 9, 2013

I can't even log-in on the Sony Web Store.

web01 · Nov 9, 2013

epmode said:
I keep getting a bad gateway error when I try to sign in to the first link. I don't even get a username/password prompt.

edit: nvm its still broken for me also.

Matt99J · Nov 9, 2013

Glad to hear I'm not the only one with this problem. Very annoying. Glad I sorted it out though.

jacob armitage · Nov 9, 2013

Ahh i was wondering, couldn't check my messages on the Vita last night but the store was working fine. Was rather confused, cheers for the heads up.

Infinite Justice · Nov 9, 2013

Or just go to the PSN menu in settings, signout and try to sign in.

it should popup then.

Robbok · Nov 9, 2013

Wow thanks a lot. I have bought mercenaries today and couldn´t play online. I was going crazy, but now it works

LimeD3 · Nov 9, 2013

Haha wow thanks for linking the EU site. I was trying forever to sign the TOS through the North American site, but it kept giving me bad proxy errors when I tried to sign in (I'm from Canada).

The EU site, rather hilariously, worked just fine for me... I suppose all's well that ends well.

ShogunDarius · Nov 9, 2013

my vita is going weird, asking me to sign in repeatedly if i try to access the friends area, i did the setting, trick mentioned above and wasnt asked to accept anything :/ cant even log in on the webstore

keep getting

Bad Gateway

The proxy server received an invalid response from an upstream server.

Infinite Justice · Nov 9, 2013

ShogunDarius said:
my vita is going weird, asking me to sign in repeatedly if i try to access the friends area, i did the setting, trick mentioned above and wasnt asked to accept anything :/

It doesn't seem to surface that info very well (at least from the point of view of an app).

try the web store then since you are directly interacting with PSN at that point.

Jigolo · Nov 9, 2013

Yup I had this issue. Just logged into my account on us.playstation.com and accepted the TOS like you said and everything was fixed.

ShogunDarius · Nov 9, 2013

Infinite Justice said:
It doesn't seem to surface that info very well (at least from the point of view of an app).

try the web store then since you are directly interacting with PSN at that point.

I had to use the EU link in the OP, that fixed the webstore and vita.

carpediemdp · Nov 9, 2013

ShogunDarius said:
my vita is going weird, asking me to sign in repeatedly if i try to access the friends area, i did the setting, trick mentioned above and wasnt asked to accept anything :/ cant even log in on the webstore

keep getting

Bad Gateway

The proxy server received an invalid response from an upstream server.

It just redirected me to a server maintenance screen. Hopefully they'll fix this soon.

jayu26 · Nov 9, 2013

Basileus777 said:
I can't even log-in on the Sony Web Store.

I have same problem, been trying for an hour...

lol, PS4 launch is going to be a disaster isn't it?

Neuromancer · Nov 9, 2013

Killzone Mercenary was being a dick last night, now I know why. Thanks.

t26 · Nov 9, 2013

log in here https://account.sonyentertainmentnetwork.com/pc/home/index!display.action?

then everything is fine

Lord Griegous · Nov 9, 2013

Useful info, thanks for the heads up.

bjork · Nov 9, 2013

I logged in, got a maintenance error screen thing. Came back later and it instantly asked me to accept the TOS, I said yes, now it's sitting at a grey popup.

oni_saru · Nov 9, 2013

Jhn said:
I fixed it by going
Settings->PSN->System Activation->Game->Activate
and then starting any PSN-reliant application. The new TOS pops right up and you can accept it then and there.

thx. this worked for me!

Blueblur1 · Nov 9, 2013

I kept getting logged out of the webstore the other day which lead to me getting charged for Dragon's Dogma even though I have PS+. I suspected the new TOS was the culprit after I heard about it and this thread has confirmed it. How totally dumb of Sony to not allow users to agree to it on the webstore (it never popped up for me and there was no mention of it) or Vita (without digging through menus).

Derrick01 · Nov 9, 2013

I was having this problem with my Vita this morning and out of pure luck I thought about trying to log in to the website, which I never do, to see if anything fishy was going on with my account. Then I saw the new ToS and accepted and it seemed to fix everything.

To be honest something as small and easy as a new ToS breaking everything this far into the game doesn't fill me with confidence that network/OS stuff will be vastly improved with PS4.

adamantypants · Nov 9, 2013

Thanks man. I was wondering why it was all screwy today.

Ocelott · Nov 9, 2013

Can't get my Friends list to work at all
NW-5603-4 Error

Frumix · Nov 9, 2013

Why the new TOS? What's changed?
And uh... my Vita didn't even log out.

Trickytoon · Nov 9, 2013

Just had a frustrating hour trying to solve this - fills me with confidence for the PS4 launch!!

DieH@rd · Nov 9, 2013

I signed the TOS on eu.playstation.com, everything works fine now.

GalacticaN7 · Nov 9, 2013

Ever since I accepted the new TOS, I've had a hard time logging in, and when I do get logged in....the PS Store runs super slow.

Frustrating.

Couple issues I've had since:

-friend list not loading or sluggish
-takes multiple tries to log in to PSN
-PSN store will fire up, but won't display anything at all (I want to spend monies Sony, but you no let me)

Infinite Justice · Nov 9, 2013

Frumix said:
Why the new TOS? What's changed?
And uh... my Vita didn't even log out.

the friend list can now go over 100 (2000 is the new limit) and other PS4 stuff

RurouniZel · Nov 9, 2013

Thanks for bringing this to our attention, as well as the current solution.

bigbaldwolf86 · Nov 9, 2013

Jhn said:
I fixed it by going
Settings->PSN->System Activation->Game->Activate
and then starting any PSN-reliant application. The new TOS pops right up and you can accept it then and there.

Only thing that worked for me. Thanks

NingenJanai · Nov 9, 2013

My Vita just asked me for the new TOS when trying to access the Store. I think they fixed it ( at least in EU )

Ramune · Nov 9, 2013

I was experiencing this last night at work. Thinking they blocked something preventing the messaging app to work. But came home and got the same. Just logged into my JP account instead with no problems. Glad to see I wasn't the only one. Sony has GOT to do a better job with things like this.

Persona7 · Nov 9, 2013

Same thing happened on PS3, I accepted the TOS 6 times and it still wouldn't log me in last night.

Squalltdx · Nov 9, 2013

Was wondering what the issue was. I couldn't play TOM Blitz at all on my Vita because I was in a endless loop of sign in hell.

edit - Just signed in on the SEN website and everything seems fine now.

cilonen · Nov 9, 2013

Aha! That explains it.

Signing in to the PSN store on the Vita will force the TOS popup too.

JimtotheHum · Nov 10, 2013

Had this same issue trying to play Killzone Mercenary on my Vita. Pretty ridiculous the loops you have to go through to get it to work.

Cartman86 · Nov 10, 2013

Is it possible there is someone that exists in the world who will never get this working if Sony doesn't do something on their end?

Heysoos · Nov 10, 2013

oh damn so this is why I couldn't read my messages. Thanks for this.

CrackPebbles · Nov 10, 2013

Messaging was fucked yesterday night for me, that explains things.

markhimself46 · Nov 10, 2013

Had this issue as well. I assumed it was down for maintenance or something. Excellent communication skills on Sony's part.

cjtiger300 · Nov 10, 2013

While I agree that this shouldn't have happened, I can't agree that this was a major fuck up. Now the firmware on PS3 that bricked systems, that was a major fuck up.

bjork · Nov 10, 2013

Checked my vita after posting earlier, it downloaded some update and worked just fine afterward. All's well.

MrTroubleMaker · Nov 10, 2013

yeah, I had the same issue, thanks for the info/help !

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