I didn't see the video, but from what I read she was just making a point. How much someone gets offended or takes that is on them. A better person would handle it instead of being a whiner. Don't try to make this a one glove fits all situation, it's not. Giving respect when someone might not deserve it is part of being an adult, and works better than what happened here. Don't forget, these people are supposed to be trained in deescalation as well
No she did not make a point. The guy asked lquestions because he did not understand where she was coming from and to shut him up without any argumentation she used this stupid phrase. It was not to make a point but to silence him