that guy said:Your servers are not the issue. The game/back end is.
Aren't the servers the issue?
that guy said:Your servers are not the issue. The game/back end is.
That's how they view it. I agree, the dude should get a refund, especially since they've said publicly that if you want a refund you can have it. I'm just pointing out to the people shocked by the idea of getting banned for a chargeback, that that's why. We agree the person has a legit claim, EA (or this rep) doesn't. They view it as fraud. You got your game, and now you're trying to get your money back.
I would think the same thing would happen on Itunes or any other digital service.
it's under Payment Fraud though, and he has a legitimate claim of the game he bought not working as advertised
What was the game? It wasn't Railworks or something, was it?
I don't understand why he wouldn't be issued a refund. The game's only been out what? 2 days and offline half of that? And since it's always-online, it's not like he could continue to play it after the refund was issued. What's the deal?
But he did go through the proper refund process and was denied. What other recourse does the guy have?In their view, chargebacks are fraud. You're not going through the proper refund process.
Ladies and Gentlemen.....ALWAYS ONLINE!
The highest level of account restriction is:
- No purchasing, key activating or gifting/trading, and
- No Steam Community access
Games you bought are still accessible, including online games; you don't get VAC banned. And in the case of chargebacks, if you stand your ground and refuse to resubmit payment, your level of access is automatically restored after nine weeks -- the restrictions aren't permanent.
But he did go through the proper refund process and was denied. What other recourse does the guy have?
But he did go through the proper refund process and was denied. What other recourse does the guy have?
Maybe the people who sell the games shouldn't be the people who make the games too?Obviously if they deny him a refund it's because their stance is that he's not entitled to one and they're not going to let him just take one. It's not like they're going "Oh, sorry, you can't get a refund this way, I wonder if there's anything else you can do."
Any place would. Steam ToS:
With the bank. Dispute it with the bank. So they'll take his money back. He'll be banned if he does a chargeback, like every other DD company on earth.
Where does that show that the account limitation will be removed after nine weeks?
I thought Valve in the past gave refunds if people asked for The War Z because it was so broken.
Where does that show that the account limitation will be removed after nine weeks?
Derp. I am blind."This account will have restricted functionality for 9 weeks"?
"This account will have restricted functionality for 9 weeks"?
The highest level of account restriction is:
- No purchasing, key activating or gifting/trading, and
- No Steam Community access
Games you bought are still accessible, including online games; you don't get VAC banned. And in the case of chargebacks, if you stand your ground, your level of access is automatically restored after nine weeks.
The real story here is that EA released a press release about the server issue that said you can request a refund, even though they apparently have no intention of actually giving anyone a refund for it.
Everyone who asks for a refund after reading that press release is asking for a refund for the same reason, so either they're all entitled to them or, as is apparently the case, none of them are. So why even put it in the press release? To trick complacent people who are willing to wait for the servers to be fixed into thinking EA is on their side?
I agree, everyone that wants a refund should be entitled to them like EA has said.The real story here is that EA released a press release about the server issue that said you can request a refund, even though they apparently have no intention of actually giving anyone a refund for it.
Everyone who asks for a refund after reading that press release is asking for a refund for the same reason, so either they're all entitled to them or, as is apparently the case, none of them are. So why even put it in the press release? To trick complacent people who are willing to wait for the servers to be fixed into thinking EA is on their side?
Seems like EA loves to make people hate them, it never ends.
I can see Peter Moore making a thread about how Neogaf just wants attention. Full damage control EA is fun to watch.
The real story here is that EA released a press release about the server issue that said you can request a refund, even though they apparently have no intention of actually giving anyone a refund for it.
Everyone who asks for a refund after reading that press release is asking for a refund for the same reason, so either they're all entitled to them or, as is apparently the case, none of them are. So why even put it in the press release? To trick complacent people who are willing to wait for the servers to be fixed into thinking EA is on their side?
I managed to get a refund late last night. I had to wait in 3 hours of the live chat queue, but I got one.
except for that brief time in 2008 when they released burnout paradise, mirror's edge, boom blox, and dead space. what a weird year that was.
it's sad that peter moore became everything he hated.
You only get one.
After that you can either have the game just deleted from your account or get a refund and your account disabled.
This person got one:
He's absolutely entitled an refund and should get one but if he does a chargeback with the bank than like any other DD service he should be banned from the service.
Consumers need more rights in America, this is an outrage.
Then the guy in the OP deserves one, too.
Unless they didn't give him one because he's annoying, which, as someone who used to do customer service for Xbox, I would totally be on board with.
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info: You are now ready to chat with EA Support.
EA Support: Thanks for contacting EA Help! My name is EA Support how may I help you?
you: Hello, I would like to initiate a refund for Simcity. I have been unable to access the game all day
EA Support: It is indeed sad to hear that you haven't been able to play the game.
EA Support: May I know what exactly happened so that I can try my best to get the issue fixed for you?
you: Constant server issues either prevent the game from working correctly or extended queues to even login
EA Support: I truly understand that it has been really hard for you.
EA Support: But for the time being, we are facing temporary issue with the North American servers and our concerned team are working on it to get this issue fixed shortly.
EA Support: We sincerely apologize for the inconvenience caused to you by this.
you: I understand that, but I would still like a refund as the game cannot be played at this time
EA Support: Let me see what best I can do for you.
EA Support: Could you please provide me the order number?
you: Order Number: XXXXXXXXXX Order Date: February 16, 2013
EA Support: Thank you for the information.
EA Support: While I check your order, please provide me your first and last name.
you: *redacted*
EA Support: Thanks, *redacted*.
EA Support: Could you please provide me the last four digit of your credit card number?
you: XXXX
EA Support: Yes, it is correct.
EA Support: It seems that you have this security question on your account.
EA Support: Could you please answer this question?
EA Support: *redacted*?
you: *redacted*
EA Support: Yes, it is.
EA Support: Would you mind holding on for some time while I refund your order?
you: ok
EA Support: Thank you for waiting. I appreciate your patience.
EA Support: I have refund your order and this is your refund number XXXXXXXXXXX.
EA Support: You should also get the confirmation email for your refund.
EA Support: The amount will be credited back to your account within 5-10 business days.
you: Alright
you: thank you
EA Support: You're welcome.
Pretty much but he's probably using his first real name. Probably best he ask to speak with a higher up, though they will probably hand it to a "team leader" who will then escalate it to an "Operations Manager", etc.One word: outsourcing. Most(if not all) customer service is not provided by the companies themselves, but call centers and the like. Most companies have an escalation or tier 2 division that handle things themselves, but only for real major complaints.
This 'Adrian' sap is probably just following a very strict script, and I bet that's not even his name.
Well, he wants a refund for a lie he created.
And getting banned for chargeback is legit.
I see no problem here. No refund is deserved.
A lie? What are you referring to?
What does it matter if he was incorrect about that? Fact is the game is currently broken. He deserved a refund. And forcing a chargeback shouldnt ban him from the games he has already purchased. See Steam.That it's not a server problem.
What does it matter if he was incorrect about that? Fact is the game is currently broken. He deserved a refund.