Not having luck here. They refuse to honor it.
just contacted support. They had me order the code again and now I have to wait for another refund. yessss
Yeah one of the chat people told me to do that too. Xbox just says "yeah... they have thare keys. Not sure why they sent you here."
I chatted with support and the guy told me to contact microsoft support to get the key. Even if I knew it was an error-- I am escalating this because if I didn't know better this guy would have sent me on a wildgoose chase with microsoft support. That's not cool.
Same thing that happened to me, Amazon had been on a downhill drop lately.
So I got an email from amazon saying they think my account was compromised. They reset my password and cancelled any pending orders.
My orders weren't pending but now they are gone from my digital purchase library.
My pending order went through but they haven't sent me the code. There's no way to redeem it but it's in my library's as if I own it.
If you click on "order details" and then the "transactions" link right underneath your payment method, you will probably see that a refund has been started but not yet finalized.