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giga
Member
(10-13-2017, 05:01 PM)
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Here's Apple's support article for MA: https://support.apple.com/en-us/HT202915

For urgent issues, call 1-833-466-8438 to speak to a Movies Anywhere representative.

Weevilone
Member
(10-13-2017, 05:01 PM)
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I don't understand the comment about Apple not offering phone support for iTunes. Of course you can. You can do web chat, e-mail, call them, or have them call you at a specified time.
peppermints
Member
(10-13-2017, 05:03 PM)
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Originally Posted by giga

Here's Apple's support article for MA: https://support.apple.com/en-us/HT202915

It's funny to think that anything with a service like this could be considered 'urgent'.. but I suppose it's all relative.
Crimson_Gold
Member
(10-13-2017, 05:06 PM)
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Originally Posted by borghe

If you bought it in 4K on iTunes and are hoping to get it in 4K on Vudu or Google, you will not be happy. iTunes 4K purchases will not transfer over to other services as 4K, only HD. This comes down to the deals Apple cut with studios to get 4K pricing. The same as an HD purchase from another retailer looking like you get the 4K version on iTunes, but the movie really playing at ~1200p HDR.

The only thing I'm curious on is if someone has a 4K movie on Google or Vudu, that is available in 4K on Apple, and how that transfers over. I was looking at buying one of those... but holy shit are they expensive........

I just shop around now. I've found some good deals. Like uhd Lego Batman is 12.50 on vudu
borghe
Loves the Greater Toronto Area
(10-13-2017, 05:07 PM)
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Originally Posted by Crimson_Gold

I just shop around now. I've found some good deals. Like uhd Lego Batman is 12.50 on vudu

hmm... ok, I might bite the bullet at $12.50 and see if it transfers to iTunes as 4K.
Draconestra
Member
(10-13-2017, 05:41 PM)
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Originally Posted by borghe

hmm... ok, I might bite the bullet at $12.50 and see if it transfers to iTunes as 4K.

Let us know your results. Honestly, Apple treats all HD purchases, whether itís actually bought or redeemed through a code as a 4K purchase so I donít see how this is any different.

This is still too new to actually know for sure whatís going on.
Hattori
Banned
(10-13-2017, 05:44 PM)
everything is synced up for me :)
borghe
Loves the Greater Toronto Area
(10-13-2017, 05:48 PM)
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Originally Posted by Draconestra

Let us know your results. Honestly, Apple treats all HD purchases, whether it’s actually bought or redeemed through a code as a 4K purchase so I don’t see how this is any different.

This is still too new to actually know for sure what’s going on.

will check tonight.

Apple treats HD purchases and first-time HD digital copies as 4K. However it seems apple does not treat second-hand digital copies (i.e. MA syncing) as the same, reportedly due to their contracts on 4K with studios. If you get an HD copy on iTunes because you bought it on another retailer, iTunes (as of now) will only stream you a 1200p HDR copy.

Likewise buying the copy on iTunes (that qualifies you for both HD and 4K) will only transfer to other retailers as an HD copy.

What I want to check is specifically buying a 4K copy on another retailer, and how that transfers to iTunes. Will it transfer allowing us 2160p, will it transfer allowing us only "HD+" (~1200p), or will it not transfer at all.

edit - on this topic, I DID buy a copy of Sherlock Holmes last night to verify you could still "upgrade" one of those HD+ copies on iTunes to full 4K (you can). And that purchase subsequently did not go to 4K on Google or Vudu.
soundtest
Banned
(10-13-2017, 05:50 PM)
So basically if you want a 4k copy on iTunes you need to redeem all future digital copies thru iTunes unless you can't and then your stuck with some weird ass not-4k-but-hdr version of the film.

I guess I kinda get it.
Setmeni
Member
(10-13-2017, 05:51 PM)

Originally Posted by Crimson_Gold

I just shop around now. I've found some good deals. Like uhd Lego Batman is 12.50 on vudu

Itís $2.49 on Amazon Instant Video or it was yesterday when I bought it.
borghe
Loves the Greater Toronto Area
(10-13-2017, 05:52 PM)
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Originally Posted by soundtest

So basically if you want a 4k copy on iTunes you need to redeem all future digital copies thru iTunes unless you can't and then your stuck with some weird ass not-4k-but-hdr version of the film.

I guess I kinda get it.

until/unless studios and retailers get together and upgrade MA to 4K, yes.

so far iTunes has never had a 4K digital copy. Any HD digital copy you redeem will give you the 4K version.

What I would expect studios to be ok with, is a 4K purchase or redemption on Google or Vudu giving you access to the 4K version on iTunes. That's what I'll check tonight.

Originally Posted by Setmeni

It’s $2.49 on Amazon Instant Video or it was yesterday when I bought it.

that is HD, which will only give you the unofficial 1200p version on iTunes. I don't see it available in 4K on Amazon.
UtadaBarkley
Member
(10-13-2017, 05:54 PM)
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Lego batman = $2.50 on Amazon, no?
borghe
Loves the Greater Toronto Area
(10-13-2017, 05:55 PM)
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Originally Posted by UtadaBarkley

Lego batman = $2.50 on Amazon, no?

not UHD, no.
DOWN
Junior Member
(10-13-2017, 06:02 PM)
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So if you redeem a movie on MA/DMA, on iTunes it is just gonna be 1200p? You need a legit iTunes code to redeem 4K?
borghe
Loves the Greater Toronto Area
(10-13-2017, 06:04 PM)
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Originally Posted by DOWN

So if you redeem a movie on MA/DMA, on iTunes it is just gonna be 1200p HDR? You need a legit iTunes code to redeem 4K?

for HD movies, yes that is currently the case. unknown if this is a bug or intentional, or if it will change.

for 4K movies, currently unsure.
Setmeni
Member
(10-13-2017, 06:05 PM)

Originally Posted by borghe

for HD movies, yes that is currently the case. unknown if this is a bug or intentional, or if it will change.

for 4K movies, currently unsure.

My version of Lego Batman switches to 4K on iTunes. I donít know if that was a fluke or not but should be investigated.
DOWN
Junior Member
(10-13-2017, 06:07 PM)
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Originally Posted by Setmeni

My version of Lego Batman switches to 4K on iTunes. I donít know if that was a fluke or not but should be investigated.

It may say 4K in iTunes / the listing, but in testing here people are saying the movieís listing as 4K when they transfer to iTunes still only play in 1200p HDR
borghe
Loves the Greater Toronto Area
(10-13-2017, 06:08 PM)
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Originally Posted by Setmeni

My version of Lego Batman switches to 4K on iTunes. I don’t know if that was a fluke or not but should be investigated.

it's not. If you play it on an Apple TV 4K, the info banner (while playing) will say HD Dolby Vision, and the developer hud will report Dolby Vision color space, 2238x938 file resolution (something like that), and a peak bitrate of ~15Mb and an average bitrate of ~9Mb.

A full UHD movie on Apple TV 4K reports at 3840x1600 (2.35:1 movies), and a peak bitrate of ~30Mb with an average bitrate of usually ~20-24Mb.
Klotera
Member
(10-13-2017, 06:09 PM)
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Overall, this is great progress. Getting stuck in one retailers ecosystem was bad for consumers.

However, they definitely need to clear up the rules around how 4K/HD/SD purchases transfer among retailers. If I buy 4K on one retailer and it's just HD on all others, makes this less valuable and I'd be less likely to buy a digital version.

It's already a bit of a mess around the digital codes included with UHD Blu-rays and whether those redeem HD or 4K.
DOWN
Junior Member
(10-13-2017, 06:18 PM)
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Ok I think Iím gonna try this messy but faster than 6 months way of trying to get my old iTunes library onto my current one...

So:

-Make Google Play account #2
-Make MA account #2
-Connect old iTunes account to MA account #2
-Play Account #2, MA account #2 now both have old iTunes movie library synced
-Family share Google Play Account #2 with current Play Account
-Current Play account syncs with MA account #1 and current iTunes account

Then I should have my old iTunes redemptions on my current iTunes account I think
Setmeni
Member
(10-13-2017, 06:20 PM)

Originally Posted by borghe

it's not. If you play it on an Apple TV 4K, the info banner (while playing) will say HD Dolby Vision, and the developer hud will report Dolby Vision color space, 2238x938 file resolution (something like that), and a peak bitrate of ~15Mb and an average bitrate of ~9Mb.

A full UHD movie on Apple TV 4K reports at 3840x1600 (2.35:1 movies), and a peak bitrate of ~30Mb with an average bitrate of usually ~20-24Mb.

Ah ok nvm then, I havenít had a chance to test it at home yet I just saw what it said on my phone.
J-Skee
Member
(10-13-2017, 06:25 PM)
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So the 4K situation is a mess. This is what I've been able to gather so far:

Movies Anywhere: Doesn't support 4K at all. If you try to watch a movie directly from the MA app or website, you will only see 1080p.

Apple: Supports 4K, HDR10 & Dolby Vision. Does not separate HD & 4K purchases. If you buy a movie outright on iTunes & there's a 4K version available, you get the full 2160p copy of the movie. If you transfer an HD purchase from another retailer through MA & the movie shows as 4K on iTunes, you only get a 1200p copy, with the ability to upgrade to full 4K by using the "send as gift" option, sending to yourself & redeeming the code that is sent to you.

Vudu: Supports 4K & Dolby Vision. Separates HD & 4K purchases. Buying a movie in 4K on Vudu should get you the 4K version on Google Play & MIGHT get you 1200p in iTunes (awaiting confirmation on this). Unsure about Amazon. If you buy the HD version of a movie, you can upgrade to 4K for a fee, but that upgrade won't transfer to other retailers. Vudu also has a disc-to-digital program where you can convert your DVD's & Blu-ray's into digital copies for a small fee.

Google Play: Supports 4K & HDR10. Separates HD & 4K purchases. Buying a movie in 4K on Google Play should get you the 4K version on Vudu & MIGHT get you 1200p in iTunes (awaiting confirmation on this). Unsure about Amazon. Cannot upgrade HD purchases to 4K.

Amazon: Supports 4K & HDR. Separates HD & 4K purchases. I'm going to honest, I have no idea what's going on with Amazon as I haven't seen enough talk about what happens with it's 4K content. Will update when I get additional information.

Please correct me if I'm wrong on the any of the information.
TotalMackerel
Member
(10-13-2017, 06:27 PM)
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Originally Posted by Dr. Zoidberg

Well, checked iTunes this morning. No movies and still no MA section in the My Account details. It's not a huge deal for me as I didn't have any movies exclusive to my iTunes account but I still like to see things working properly even when I won't use them.



I'm missing that as well but technically it is not a movie and it's clear that TV Shows and possibly all non-movies aren't covered by this service. But since DMA is going away, you would think it would at least transfer into MA, even if it didn't flow out to other services.

I just got off chat with Movies Anywhere. They recommended the whole account deactivation and reactivation process and said that might help, but might not. I told them I didn't have that as an option in my itunes account page and they said they're aware of the issue and working on an actual fix on their end.
borghe
Loves the Greater Toronto Area
(10-13-2017, 06:30 PM)
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correction: not sure how 4K purchases on Google or Vudu show up on iTunes.

"upgrading" an MA movie on iTunes to 4K is only a "loophole" because iTunes, to reduce confusion, doesn't make it obvious how to "buy" movies you already own (they consider it as you owning the MA HD copy) So it's not that they stop you, they just don't want people accidentally buying movies they own.

So to give yourself access to the 4K copy, you have to "send as gift" on the movie, send it to yourself or whomever.. then redeem the code on your account. You'll still only have one copy showing on your account, but when you play the movie it will be the full 4K version.

unknown if this will change or not on iTunes (and if it's a requirement by the studios or not to allow for Apple's 4K pricing model)
Koyuga
Member
(10-13-2017, 06:35 PM)
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The only thing that didnít sync up from my Vudu account is Shin Godzilla - and that isnít even in the movies anywhere database! 😢 What a shame.
J-Skee
Member
(10-13-2017, 06:35 PM)
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Originally Posted by borghe

correction: not sure how 4K purchases on Google or Vudu show up on iTunes.

"upgrading" an MA movie on iTunes to 4K is only a "loophole" because iTunes, to reduce confusion, doesn't make it obvious how to "buy" movies you already own (they consider it as you owning the MA HD copy) So it's not that they stop you, they just don't want people accidentally buying movies they own.

So to give yourself access to the 4K copy, you have to "send as gift" on the movie, send it to yourself or whomever.. then redeem the code on your account. You'll still only have one copy showing on your account, but when you play the movie it will be the full 4K version.

unknown if this will change or not on iTunes (and if it's a requirement by the studios or not to allow for Apple's 4K pricing model)

Thank you. I made the correction. Is there another fee when you do this or is it just the full price of the movie?
DOWN
Junior Member
(10-13-2017, 06:35 PM)
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Reddit has a graphic explaining the easy way to get movies from old accounts/family accounts to your current accounts
borghe
Loves the Greater Toronto Area
(10-13-2017, 06:39 PM)
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Originally Posted by J-Skee

Thank you. I made the correction. Is there another fee when you do this or is it just the full price of the movie?

also correct the 1200p part in the google and vudu sections. at this moment we don't know how 4K purchases transfer to iTunes (unless someone already has a 4K purchase on vudu or google and can tell us how it shows up on iTunes)
kaskade
Member
(10-13-2017, 06:54 PM)
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Man, Iím bummed my Dark Knight copy didnít get upgraded to HD from iTunes. Thatís the only one I donít have HD, it went for the HD version on VUDU but I want it all in one library. Iím tempted to just buy a copy to make my collection complete. m
Fox Mulder
Member
(10-13-2017, 06:54 PM)
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they're getting slammed. There's a long ass queue for chat and their phone just kept giving a busy tone and hung up on me.

it's just itunes not working for me, which is linked with my DMA account that won't migrate either. I'm fine with losing that stuff as I havent used itunes in years anyways and forgot I had it until this.
borghe
Loves the Greater Toronto Area
(10-13-2017, 06:55 PM)
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Originally Posted by kaskade

Man, Iím bummed my Dark Knight copy didnít get upgraded to HD from iTunes. Thatís the only one I donít have HD, it went for the HD version on VUDU but I want it all in one library. Iím tempted to just buy a copy to make my collection complete. m

double check on your devices. Mine didn't look like it got upgraded on iTunes, but watching it on my Apple TV it DID!!!!
NealMcCauley
Member
(10-13-2017, 06:59 PM)
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Just checked my Vudu and Amazon Video apps and my iTunes SD copy of Grosse Point Blank was added in HD.
J-Skee
Member
(10-13-2017, 07:00 PM)
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Originally Posted by borghe

also correct the 1200p part in the google and vudu sections. at this moment we don't know how 4K purchases transfer to iTunes (unless someone already has a 4K purchase on vudu or google and can tell us how it shows up on iTunes)

I may purchase Wonder Woman or Spider-Man Homecoming on either one, but I've been trying to budget, so I hope someone else comes through with the information before I do so.
Stinkles
Clothed, sober, cooperative
(10-13-2017, 07:03 PM)
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I got to give Disney credit for making it easy. That was seamless transfer.
JDHarbs
Member
(10-13-2017, 07:03 PM)
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Got all of my accounts synced. Loving this.

Can I get Music Anywhere and Games Anywhere now too, please?
Ashhong
Member
(10-13-2017, 07:45 PM)
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My iTunes is not showing up on MA and vice versa. Any ideas?
louiedog
Member
(10-13-2017, 07:46 PM)
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Originally Posted by JDHarbs

Got all of my accounts synced. Loving this.

Can I get Music Anywhere and Games Anywhere now too, please?

Books anywhere. Keep the Kindle convenience but make it competitive.
WhiteRabbitEXE
Member
(10-13-2017, 07:52 PM)
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Originally Posted by Ashhong

My iTunes is not showing up on MA and vice versa. Any ideas?

I unlinked and relinked iTunes and it got everything to re-sync (well, except my old SD iTunes licenses for Jurassic Park and Lost World, which were always weirdly treated differently by iTunes). Same with Vudu.
Weevilone
Member
(10-13-2017, 07:55 PM)
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My iTunes movies moved to Vudu and MA, but nothing went to iTunes. When I try to disconnect, it sends me to Itunes... where it says nothing about MA in the account info.

So basically I can't break the link and redo it.
soundtest
Banned
(10-13-2017, 07:59 PM)
Seems that MA is shitting the bed with syncing right now. Added two films, one to iTunes and one thru Vudu, neither are popping up in MA right now.
Cheebo
Banned
(10-13-2017, 08:01 PM)

Originally Posted by soundtest

Seems that MA is shifting the best with syncing right now. Added two films, one to iTunes and one thru Vudu, neither are popping up in MA right now.

Seems to be only certain users getting slowdown. I got a few movies this morning (1 iTunes, 2 Vudu) and both appeared within seconds.
DOWN
Junior Member
(10-13-2017, 08:02 PM)
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Originally Posted by DOWN

Reddit has a graphic explaining the easy way to get movies from old accounts/family accounts to your current accounts

This ainít helpful for me... I tried this and while MA added my iTunes movies to MA and then Vudu, the Vudu account I share it with didnít get anything from the share... Seems iTunes stuff that wasnít originally redeemed on UV will be added to MA and thus Vudu, but wonít transfer Vudu share to Vudu share as UV even if those titles do also exist on UV.

EDIT: ok now my movies copied over... from Vudu to Vudu but not Vudu to MA.
Cheebo
Banned
(10-13-2017, 08:03 PM)

Originally Posted by louiedog

Books anywhere. Keep the Kindle convenience but make it competitive.

Book publishers don't have enough sway to push back against the Amazon near monopoly on ebooks.

Disney was big enough to bend Google, Amazon, and Apple to their will while the UV program only was able to get Vudu on board.

No publisher of books has that level of sway Disney does.
oatmeal
Member
(10-13-2017, 08:03 PM)
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For clarification - if I have movies on UV, they will now be available on iTunes and vice versa?
borghe
Loves the Greater Toronto Area
(10-13-2017, 08:03 PM)
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Originally Posted by Ashhong

My iTunes is not showing up on MA and vice versa. Any ideas?

go to iTunes, Account, and see if Movies Anywhere shows up as connected?

Originally Posted by Weevilone

My iTunes movies moved to Vudu and MA, but nothing went to iTunes. When I try to disconnect, it sends me to Itunes... where it says nothing about MA in the account info.

So basically I can't break the link and redo it.

check in iTunes on a device if you can. or if you did check iTunes on the PC. Movies Anywhere should show up in your account with a Disconnect button/link.

Originally Posted by oatmeal

For clarification - if I have movies on UV, they will now be available on iTunes and vice versa?

correct. though currently it seems some users are seeing issues or extreme delays in stuff syncing.
DOWN
Junior Member
(10-13-2017, 08:06 PM)
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Originally Posted by oatmeal

For clarification - if I have movies on UV, they will now be available on iTunes and vice versa?

only once youíve connected a service like Vudu or Google Play that youíve got your UV library linked to. Then yes, they will be copied from Vudu for example, added to MA, then added to iTunes.

Note some studios like Paramount, Lionsgate, and MGM will not transfer yet because they arenít part of MA yet. Also expect syncing delays up to several hours.
oatmeal
Member
(10-13-2017, 08:09 PM)
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This is a dream come true!
Ben Morales
Member
(10-13-2017, 08:10 PM)
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Originally Posted by jrush64

For some reason after connecting Vudu, Batman v Superman is not showing ultimate edition.

Yeah, my ultimate edition isn't showing up either.
DOWN
Junior Member
(10-13-2017, 08:15 PM)
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OK YAAASSSSS

I circumvented the 6 month window to get my old iTunes library.

Did this:

Make Vudu account #2
-Make MA account #2 and connect to Vudu account #2
-Connect old iTunes account to MA account #2
-Vudu Account #2, MA account #2 now both have old iTunes movie library synced
-Family share Vudu Account #2 with current Vudu Account
-Current Vudu account now syncs with MA account #1 and current iTunes account, giving my current iTunes account all my old digital copies from old iTunes account

Disney are so wonderful in this regard.
Weevilone
Member
(10-13-2017, 08:15 PM)
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Originally Posted by borghe

check in iTunes on a device if you can. or if you did check iTunes on the PC. Movies Anywhere should show up in your account with a Disconnect button/link.

Yeah I checked on iPad and my Mac.. I have no MA section or mention of any kind in the appropriate settings area. MA says it's connected though. :-(

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