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Sickness702
Member
(12-05-2017, 09:48 PM)
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Originally Posted by martinstraka8282

That is beyond ridiculous, they aren't even giving out real money. They obviously put up barriers to discourage you from following through... damn they almost got to keep their 20K fake money lol. Corporate greed has gotten so out of hand this day and age, its downright depressing.

Oh itís not fake money, I paid for that VC. But hey, I need all of your help, I tweeted my issue to 2K, Phil Spencer, Ronnie 2K, Major Nelson, etc and need help getting retweets so my messages can be seen. Here is my tweet

https://twitter.com/sinrone/status/938144621397291014
KingV
Member
(12-05-2017, 10:06 PM)
This is totally garbage.

They should just give you twice what you spent because... who really cares? Itís just funny money.
Sickness702
Member
(12-05-2017, 10:25 PM)
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Now 2K Support on Twitter is "looking into it" and will get back to me as soon as possible... What a joke
martinstraka8282
Member
(12-05-2017, 10:52 PM)

Originally Posted by Sickness702

Oh itís not fake money, I paid for that VC. But hey, I need all of your help, I tweeted my issue to 2K, Phil Spencer, Ronnie 2K, Major Nelson, etc and need help getting retweets so my messages can be seen. Here is my tweet

https://twitter.com/sinrone/status/938144621397291014

Ya on your end absolutely but you've already paid that. I meant to them, if they made it up to you like they should have, they would have given you a more reasonable amount of fake money since it costs them absolutely sweet zero fuck all.
Sickness702
Member
(12-05-2017, 10:58 PM)
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Originally Posted by martinstraka8282

Ya on your end absolutely but you've already paid that. I meant to them, if they made it up to you like they should have, they would have given you a more reasonable amount of fake money since it costs them absolutely sweet zero fuck all.

True, it's not like I wouldn't turn around and re-spend it in the game. This fucks me up because this is the only game I have been playing hardcore for a while. My son also plays with me and we tear shit up lol. People trip out when they find out my 12 year old son is my point guard. We also play with my brother in laws so we have a really great time but this... this has basically taken that from me. I don't want to keep playing this game after this but I've spent soooo much time an money to get to the level I am at.
Syriel
Member
(12-06-2017, 12:10 AM)
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Originally Posted by Sickness702

Now 2K Support on Twitter is "looking into it" and will get back to me as soon as possible... What a joke

Pull up the 2K18 ToS.

Is there an arbitration agreement?

If yes, follow those steps.

Problem solved.
Sickness702
Member
(12-06-2017, 01:05 AM)
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Originally Posted by Syriel

Pull up the 2K18 ToS.

Is there an arbitration agreement?

If yes, follow those steps.

Problem solved.

I just read through these and don't see anything pertaining to my issue. Please take a look for yourself......

http://www.take2games.com/eula/

http://www.take2games.com/legal/
Sickness702
Member
(12-06-2017, 01:38 AM)
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I still haven't heard back from any of the websites or Xbox employees. I am now trying to contact the companies such as Gucci, Louis Vuitton, Bape, Supreme, NFL, NCAA, etc. to inform them of my problem. I told them that NBA 2K18 was illegally selling virtual items with their logos and making a profit off of this. I also told them that once they removed these items they refuse to give refunds so they are pocketing money from the unauthorized sale of their brands..... I doubt this will help but I am trying to find a way to escalate this issue to get more people to speak up.
Killdozer
Member
(12-06-2017, 01:58 AM)
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Originally Posted by Sickness702

I still haven't heard back from any of the websites or Xbox employees. I am now trying to contact the companies such as Gucci, Louis Vuitton, Bape, Supreme, NFL, NCAA, etc. to inform them of my problem. I told them that NBA 2K18 was illegally selling virtual items with their logos and making a profit off of this. I also told them that once they removed these items they refuse to give refunds so they are pocketing money from the unauthorized sale of their brands..... I doubt this will help but I am trying to find a way to escalate this issue to get more people to speak up.

I really like that idea :)

About the Jim Sterling thing he usually mentions being pestered by people on Twitter whenever there's a new 'industry bullshit' issue and this definitely falls in to that.
Taco_Human
Member
(12-06-2017, 02:01 AM)
Do a chargeback with your credit card?
Sickness702
Member
(12-06-2017, 02:45 AM)
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Originally Posted by Taco_Human

Do a chargeback with your credit card?

Itís not really that simple because you have to buy VC in allotments of $5, $10, $20, $50 or $100, not per item. So Iím sure my credit card company wouldnít be able to refund me for individual items purchased
Retrozocker
Member
(12-06-2017, 10:26 AM)
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They are still resetting haircuts etc. when you are changing your player appearance so you have to buy them again.

I also lost 10k VC through a calculation bug when vc the was added after an nba game. The game simply subtracted 10k VC instead adding the earned ~900 VC. I recorded that, contacted support with the video proof and as of today they are still insisting on this being a "visual glitch", the VC should have been calculated correctly. They have NOT, Ive never got these 10k back.

2k is simply the worst game developer Ive ever dealt with.
Vitacat
Member
(12-06-2017, 12:08 PM)
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So disgusting. The hell is wrong with these companies.
Sickness702
Member
(12-06-2017, 04:02 PM)
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After posting this on twitter others are now opening tickets for shirts they have lost. Some dude said he had 175 shirts but he hasnít checked to see if anything is missing yet.... feel sorry for that dude
autoduelist
Member
(12-06-2017, 04:18 PM)
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I get that this is bad form, but people are totally overreacting in here. This isn't 'disgusting' or 'scum bag' or anything like that. It's an issue, sure, but nobody is being 'shady'.

Removing copyrighted material when found is pretty standard. In fact, it's their -only- recourse when someone violates a copyright. This happens anywhere people can create content, and as long as the company removes it when flagged, they're generally in the right. Most likely their terms say you can't -buy- OR -sell- copyrighted, vulgar, or racist material. [and for good reason, discussed later]

Now you ask, why don't they give a full refund? Because if they didn't 'punish' both buyers -and- sellers, then people could just keep reposting copyrighted material and OP can just keep buying it, getting full refunds as soon as it's removed and then just buy the next copy put up. Full refunds not just allow, but encourage, copyrighted material. So they don't do full refunds, but if someone asks, they try to 'make it right'. I realize this isn't perfect, and OP is out money... but if you look at it from their perspective, it makes a bit more sense -why- it happens this way.

They should probably give a full refund for the first violation, and then never again. That would be a better solution. Though in this case, they did sort of try to do that, by giving 10k, which covers one violation with a nice bonus for your trouble. The problem is, in this case, the OP bought over 10 things that violated copyright. So it's a kind of rare case. They probably should have covered that whole amount and been done with it, and then said 'never again'. But it's hardly 'scumbag' behavior.
Sickness702
Member
(12-06-2017, 04:36 PM)
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Originally Posted by autoduelist

I get that this is bad form, but people are totally overreacting in here. This isn't 'disgusting' or 'scum bag' or anything like that. It's an issue, sure, but nobody is being 'shady'.

Removing copyrighted material when found is pretty standard. In fact, it's their -only- recourse when someone violates a copyright. This happens anywhere people can create content, and as long as the company removes it when flagged, they're generally in the right. Most likely their terms say you can't -buy- OR -sell- copyrighted, vulgar, or racist material. [and for good reason, discussed later]

Now you ask, why don't they give a full refund? Because if they didn't 'punish' both buyers -and- sellers, then people could just keep reposting copyrighted material and OP can just keep buying it, getting full refunds as soon as it's removed and then just buy the next copy put up. Full refunds not just allow, but encourage, copyrighted material. So they don't do full refunds, but if someone asks, they try to 'make it right'. I realize this isn't perfect, and OP is out money... but if you look at it from their perspective, it makes a bit more sense -why- it happens this way.

They should probably give a full refund for the first violation, and then never again. That would be a better solution. Though in this case, they did sort of try to do that, by giving 10k, which covers one violation with a nice bonus for your trouble. The problem is, in this case, the OP bought over 10 things that violated copyright. So it's a kind of rare case. They probably should have covered that whole amount and been done with it, and then said 'never again'. But it's hardly 'scumbag' behavior.

Except they let these designs pass through inspection and sold them knowing they violated copyright. Why should I be punished for buying something they allowed to be sold? Also, you are saying it is right for them to pocket the money of illegally sold goods?
Sickness702
Member
(12-06-2017, 06:57 PM)
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Update: Kotaku has responded to my email and are looking into it! Hopefully they pick up on this story and bring this issue to light
PSYGN
Member
(12-06-2017, 07:01 PM)
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Originally Posted by Sickness702

Update: Kotaku has responded to my email and are looking into it! Hopefully they pick up on this story and bring this issue to light

Awesome!
MC Safety
Member
(12-06-2017, 07:10 PM)
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I would contact the Better Business Bureau.

The Web site has a complaint form and the Bureau will contact 2K to try and resolve the issue.

https://www.bbb.org/

You'll need 2K's address. It's in Novato, if I recall correctly.
Sickness702
Member
(12-06-2017, 07:13 PM)
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Originally Posted by MC Safety

I would contact the Better Business Bureau.

The Web site has a complaint form and the Bureau will contact 2K to try and resolve the issue.

https://www.bbb.org/

You'll need 2K's address. It's in Novato, if I recall correctly.

I will do this on my lunch break, thanks.
Sickness702
Member
(12-06-2017, 07:47 PM)
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Gita Jackson from Kotaku posted a story about this today, she used me as an example but had multiple errors in her story so I don't know how much help this will be.

"One player who reached out to Kotaku was able to get a shirt refunded for his shirts, but said that he only got 10,000 VC, the price of about three shirts, when he says he paid for 10 shirts total at 3,500 VC each."


https://kotaku.com/nba-2k18-is-takin...-br-1821052799
k91191
Member
(12-06-2017, 08:01 PM)
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Originally Posted by Sickness702

Gita Jackson from Kotaku posted a story about this today, she used me as an example but had multiple errors in her story so I don't know how much help this will be.

"One player who reached out to Kotaku was able to get a shirt refunded for his shirts, but said that he only got 10,000 VC, the price of about three shirts, when he says he paid for 10 shirts total at 3,500 VC each."


https://kotaku.com/nba-2k18-is-takin...-br-1821052799

Yikes! That story is atrociously written.
Sickness702
Member
(12-06-2017, 08:02 PM)
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Originally Posted by k91191

Yikes! That story is atrociously written.

Yes, I know.... Hopefully other sites see this and investigate what is going on though.
Blam
Member
(12-06-2017, 08:08 PM)
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Originally Posted by Sickness702

Yes, I know.... Hopefully other sites see this and investigate what is going on though.

Yeah one article helps tremendously. Especially don't forget to share it so it reaches more people.
Sickness702
Member
(12-06-2017, 08:59 PM)
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Now it's on Reddit

https://www.reddit.com/r/Games/comme...irts_from_nba/
Taco_Human
Member
(12-06-2017, 09:04 PM)

Originally Posted by Sickness702

Itís not really that simple because you have to buy VC in allotments of $5, $10, $20, $50 or $100, not per item. So Iím sure my credit card company wouldnít be able to refund me for individual items purchased

So do a chargeback for one of those allotments, however much you paid.
Sickness702
Member
(12-06-2017, 09:34 PM)
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Originally Posted by Taco_Human

So do a chargeback for one of those allotments, however much you paid.

I bought VC for other things such as leveling up and boost, I just happened to have VC left over so I bought shirts. I won't contact my CC company over this, it's not really about the money spent, it's the shadty business tactics they are using. I am not the only one affected in my household over this, my son also lost shirts and he doesn't have his own money, he has my money and he's a kid so he won't complain to 2K for lost VC...
BANGS
Member
(12-06-2017, 09:49 PM)
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Originally Posted by Sickness702

Is there anything I can do about this?

Did you agree to a user agreement before buying them?
Sickness702
Member
(12-06-2017, 10:31 PM)
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Originally Posted by BANGS

Did you agree to a user agreement before buying them?

Not that I am aware of, I didnít see anything in the store that warns you of buying shirts that may infringe on copyrighted material
BANGS
Member
(12-06-2017, 10:34 PM)
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Originally Posted by Sickness702

Not that I am aware of, I didnít see anything in the store that warns you of buying shirts that may infringe on copyrighted material

It's EA, I'm sure there was some sort of agreement when you started playing the game protecting them from situations like this...

I would ask EA for a copy of said agreement...
Sickness702
Member
(12-06-2017, 10:45 PM)
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Crazy.... after all this blew up they are giving me a full refund smh

Danny L., Dec 6, 16:39 EST:
Hey there Lakers,

I understand how upsetting it is to lose your hard-earned VC for no reason.
It is with much regret that I must inform you once more that we cannot provide additional compensation in regards to this issue.
However, I see that you previously had to wait quite a bit earlier. For this, I have added 25,000 VC to the balance of your account as a thanks for your patience.
I would like to apologize again for any inconveniences the custom shirts may have caused you.

As there seems to be no additional issues at this current moment, we will be marking this ticket as solved.

Please do not hesitate to contact us at 2K Support once more if you should ever run into future problems, or have any questions you'd like to ask.

Best wishes,

Danny L.
2K Support
Chaotic Kitten
Member
(12-06-2017, 10:52 PM)
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I'm happy to hear that the issue is getting some traction! Good on you for being persistent and standing up for yourself!

If it were my game, I would have confirmed the issue, and then refunded you fully, and also given you some kind of special shirt to commemorate the occasion "My other shirt was vaporized"

Waiting till you publically called them out, and then refunding you as a "thanks for your patience" is still pretty weak.
Dr. Kitty Muffins
Member
(12-06-2017, 10:55 PM)
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This is outrageous. Of course the whole industry excluding Steam needs to reevaluate their digital game refund policy.
Nester99
Member
(12-06-2017, 10:57 PM)
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I am glad you got some of your VC back but its BS that they did not even admit they where wrong and only admitted they refunded you for "your patience"

I am going to use my "patience" and hold off on buying any of their products.
Sickness702
Member
(12-06-2017, 10:58 PM)
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Originally Posted by Chaotic Kitten

I'm happy to hear that the issue is getting some traction! Good on you for being persistent and standing up for yourself!

If it were my game, I would have confirmed the issue, and then refunded you fully, and also given you some kind of special shirt to commemorate the occasion "My other shirt was vaporized"

Nothing good comes of treating your players like garbage and acting like some crazy mafia guy, who takes all your clothes and offers you a pair of 70's short shorts in exchange!

Lol thanks. I just think itís ridiculous that I had to go through this to get a measly 35K VC... now I need to open a ticket for my sons lost shirts 🤦🏻*♂️
Sickness702
Member
(12-06-2017, 11:01 PM)
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Originally Posted by Nester99

I am glad you got some of your VC back but its BS that they did not even admit they where wrong and only admitted they refunded you for "your patience"

I am going to use my "patience" and hold off on buying any of their products.

Lol youíre right, they didnít admit to being wrong
michaelius
Member
(12-06-2017, 11:04 PM)
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The saddest thing is they wouldn't do anything if you stayed quiet about it.
Sickness702
Member
(12-06-2017, 11:16 PM)
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Originally Posted by michaelius

The saddest thing is they wouldn't do anything if you stayed quiet about it.

Yeah I know. This will be interesting when I contact them on my son's behalf
PalabragrŪs
Member
(12-06-2017, 11:26 PM)
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Sorry to hear. Let the people know. What's going on with this industry?
Sickness702
Member
(12-07-2017, 01:23 AM)
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Another website picked up on this story

http://www.usgamer.net/articles/nba-...medium=twitter
Trogdor1123
Member
(12-07-2017, 02:06 AM)
Just brutal, you had to publicly shame them to get it back.

They also didn't lose anything either. They simply gave you more funny money, not real money. They are out nothing but a few clicks. Just silly.

Well, I won't be buying any of their games after this for sure.
Sickness702
Member
(12-07-2017, 03:55 AM)
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Originally Posted by Trogdor1123

Just brutal, you had to publicly shame them to get it back.

They also didn't lose anything either. They simply gave you more funny money, not real money. They are out nothing but a few clicks. Just silly.

Well, I won't be buying any of their games after this for sure.

Iím sure a lot more people will request a refund now that this story is out. People I talked to only thought the shirts from the kiosk were gone and didnít even notice they were missing from their inventory. Hopefully this blows up so everyone can get their money back
Kielbasa
Junior Member
(12-07-2017, 07:29 AM)
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If you buy fake/stolen goods you dont get reimbursed, in fact police will impound them and you are out of luck
WaterAstro
Member
(12-07-2017, 07:55 AM)
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From what I skimmed throughh, you're doing good. Keep up the pressure.
martinstraka8282
Member
(12-07-2017, 08:08 AM)

Originally Posted by Kielbasa

If you buy fake/stolen goods you dont get reimbursed, in fact police will impound them and you are out of luck

True but in this case the people confiscating the fake/stolen goods are the same people that sold it to you.

Its a perfect crime. Pocket the money and rescind access to the user after the fact to comply with copyright laws.
Jigga
Junior Member
(12-07-2017, 10:18 AM)
We are very aware and knowledgeable when it comes to licensing on Gaf. So for anyone on Gaf to spend money on bootleg virtual tees is funny to me. U should kno better
battletrax
Junior Member
(12-07-2017, 10:41 AM)
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Originally Posted by BANGS

It's EA, I'm sure there was some sort of agreement when you started playing the game protecting them from situations like this...

I would ask EA for a copy of said agreement...

The Publisher is 2K, Not EA.

The Game is NBA 2K18...
GamePlay Johnny
Member
(12-07-2017, 12:10 PM)
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Why not just refund your virtual currency right away? Seems like such an obvious move here that takes no money out of their pocket and preserves goodwill with the customer.

Why would a company disrespect a paying customer to that degree over...nothing?
BANGS
Member
(12-07-2017, 01:25 PM)
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Originally Posted by battletrax

The Publisher is 2K, Not EA.

The Game is NBA 2K18...

irrelevant, just replace EA with 2K it makes no difference...
Nosgotham
Junior Member
(12-07-2017, 02:35 PM)

Originally Posted by Temeculan3000

Did you know these were copyright violations and buy them anyway?

Oh get the fuck outta here with that bullshit.

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