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Green Man Gaming Thread: Save some green, man
- Thread starter Barack Lesnar
- Start date
RiggenBlaque
Member
I've been on a total and complete bioshock infinite media blackout for at least the last 2 years (on purpose), so all I saw was a key for something called "Bioshock Infinite: Industrial Revolution" which I took as the extended name of the game. I looked back through the email and the actual order page and it makes zero references to getting the key delivered at a later date. It makes me sound like an idiot, but how was I supposed to know what the fuck some random bioshock themed puzzle game was? I guess I just feel like it's a huge oversight.
I did submit a ticket, should be interesting to see what happens.
I will also vouch for them.
I have preordered the following from them over the last year:
Dark Souls: Prepare to Die
X-Com
Batman Arkham City
Bioshock Infinite
Dishonored
Deus Ex: Human Revolution
Darksiders 2
Resident Evil 6
I am generally not even a pre-order type person. I preordered these because the deals they were offering each time were insane. Around $20 or more off retail prices everywhere else.
The only negative experience I had with any of these was first day problem downloading Batman: AC using the Capsule download service but that was fixed within a day. In the case of games with Steam keys, I usually had the keys several days before launch and I have found their customer service to be excellent. For example, earlier today I e-mailed them about my missing Darkness 2 and Bioshock 1 keys from my Infinite pre-order. Within one hour I was sent an e-mail with codes to download each through Steam.
Their FAQ on their helpdesk explains the situition with the Bioshock: Infinite codes clearly. In fact, when you click "Customer Support" it is the very first thing you see in bright green bolded letters: "Invalid Bioshock Keys." When you click it you get this FAQ:
mattiewheels
And then the LORD David Bowie saith to his Son, Jonny Depp: 'Go, and spread my image amongst the cosmos. For every living thing is in anguish and only the LIGHT shall give them reprieve.'
You'll have to give us your definition of 'dogshit', they do everything they can to get you the key when they receive them...
Can't believe they matched us on XCOM, love these guys.
Mr. Luchador
Member
Still trying to get a refund from GMG regarding Sim City's poor launch and AI issues.
Reply:
There's no specific mention of:
No admission or apology in regards to their customer service number going straight to voice mail either. All round poor customer service experienced the first time I've ever had to engage with their Customer Service team.
Reply:
There's no specific mention of:
in the Consumer Protection (Distance Selling) Regulations 2000.
No admission or apology in regards to their customer service number going straight to voice mail either. All round poor customer service experienced the first time I've ever had to engage with their Customer Service team.
ThoseDeafMutes
Member
I preordered Aliens: Colonial Marines from them (lol) and they sent me the key days prior to launch.
No shit, the company isn't going to follow the law explicitly to the letter if it is going to end up in a straight loss for them since they can't take back the key. If you really want that to happen, you're gonna have to actually report them to your consumer protection agency.
Mr. Luchador
Member
That's the next step if this Customer Service Manager keeps to the copy and paste replies, dodging questions and generally refuses to provide a refund. In my reply I've started the procedure for a formal complaint (which is required before I can bring Trading Standards into it).
Visualante2
Member
I'm just going to hold off on GMG until the keys arrive. Seems that as soon as they get the keys in new orders get fulfilled before they go process updates on the pre-orders. At least that's why a bunch of people were getting mad last time.
It pays to wait sometimes. Given the size of the game, I'm probably going to be need the extra day or two.
It pays to wait sometimes. Given the size of the game, I'm probably going to be need the extra day or two.
PepperJack
Banned
Pre-ordered DmC and Tomb Raider with them.
Got keys in advance.
Probably the best site around for deals, most of the stuff I buy is from them.
Got keys in advance.
Probably the best site around for deals, most of the stuff I buy is from them.
Keep us updated, I'm curious to see how this plays out. I suspect they'll immediately fold once they receive something formal from you.
..the FAQ says by the 26th march. They only just announced the offer.
The advert says people who pre-purchase now get it instantly.
If you pre purchase *now* maybe you do get it instantly. Going back through existing preorders may take a few days
I know, still sucks that early adopters have to wait.
You still get everything.
RibbedHero
Member
Check your keys. Bioshock + other game should be there. Might take a while for XCOM to come.
Ah no worries, i found this:
https://greenmangaming.zendesk.com/...urchases-made-before-the-bundle-was-available
Thanks though.
https://greenmangaming.zendesk.com/...urchases-made-before-the-bundle-was-available
Thanks though.
Bioshock you get at the time of purchase.
The flash game code you get at the time.
XCOM/Civ V/Whatever comes when you get the infinite ticket is how I understood it, as reading the support page said "pre order bonus keys may not come till the release of the game."
Am I wrong?
I ordered before the Xcom offer. I went for Bioshock 1&2. Got keys for both of those immediately, along with the key for the strange industrial revolution webthing which I thought was a key for infinite but wasn't.
Haven't got my xcom key yet (will be here by the 26th it seems so I'm not worried) and no key for infinite (may or may not arrive before the game is released)
Huh, I have Darkness 2 as a game I own, but no key. I'll wait till launch day, I'm in no rush. So inconsistent.
Felix Lighter
Member
Contact support and tell them you didn't get your key. It's apparently a common issue. I had to and I received my key in a few hours after starting a support case.
WELL FINE THEN, MAYBE I'LL DO JUST THAT. SO THERE.
Spirit of Jazz
Banned
That's a little odd, I got my Darkness 2 code immediately.
Little upset with the bioshock day of release key, if I had known I wouldnt have bought from GMG but to their credit every other game I have bought from there pre-release has had their key delivered a few days in advance.
Exactly, they always say that the key will be available on release day because they don't control when they actually receive the keys but of the 15 or so games I bought from them I don't remember ever getting the key on release day, it's always earlier.
Mr. Luchador
Member
GMG Refund update.
Tim Sawyer EVP of Operations has replied. Mentioned the same T&Cs and Distance Selling Regulations, without actually saying which part exactly they've built their returns policy around.
Provided £5 GMG credit.
Quest for the £36 continues.
Tim Sawyer EVP of Operations has replied. Mentioned the same T&Cs and Distance Selling Regulations, without actually saying which part exactly they've built their returns policy around.
Provided £5 GMG credit.
Quest for the £36 continues.
The Elite
BOSS
Mr. Luchador
Member
Yup.
In fairness, Tim Sawyer's reply was a little less copy and paste compared to the reps and manager reply. I also discovered that GMG do not have any 'face-to-face' costumer service reps working during the weekend, or in the evenings... when people would need them the most.
Mr. Luchador
Member
Update:
Tim Sawyer restores faith in GMG. Refund processed.
Tim Sawyer restores faith in GMG. Refund processed.
Mr. Luchador
Member
Mine was tied next to the Bioshock key, so check where your Bioshock preorder key is.
Yeah I've been refreshing all day lol.
Mr. Luchador
Member
Only just noticed mine today.
Finally decided to pull the trigger and grabbed the Bioshock Infinite bundle with Civ5, even though I already have every single game offered. The confirmation email contained all the keys (except for the Infinite one, obviously) and weirdly enough the XCom one was under Bioshock Infinite.
SkyTurnsRed
Banned
YES! Got my BioShock and XCOM key.
This is very, very good news. Did they send it to you via email?
Wait what? They mislabelled the keys? Is it possible to blow that key if you already have XCOM on Steam? That has me a little worried.
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