Aretak
Member
Idiots say that, yes. Ask a company like BP, for example, whether there's such a thing as bad publicity.
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So... Shopto (UK retailer) cancelled my PS4 preorder for complaining on twitter
- Thread starter Carl
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Which isn't true.
Anyone who thinks ShopTo's behaviour is justified or acceptable really doesn't understand how PR works or how it is appropriate to behave as an employee of a company. If you would cancel a person's order for making one negative tweet about your company, please never work in those kind of positions.
No, we expect to be able to act like assholes without being subject to consequences that are not legal.
If I walk by you in the street and you say "Fuck You" to me, does that give me the right to beat the living shit out of you? Should I not be charged with assault because you acted like an asshole and you're just getting what you deserved?
I think that phrase is aimed more towards celebrities and such. Not businesses which rely heavily on goodwill and positive PR to sell their products.
Heavy's Sandvich
Member
I literally cannot believe Shopto have done this.
Unbelievable. They refunded you and everything? Ridiculous.
Unbelievable. They refunded you and everything? Ridiculous.
Zabant
Member
I do agree
You have to admit though, this is going to result in a spike in traffic to their website that would have not happened otherwise.
supaflyryguy
Member
They obviously can't cancel his preorder without refunding his money, but they are completely within their rights to cancel the order at any time and return his money, which is what I believe is the case here. I don't see anyway whatsoever that what ShopTo did was illegal. The argument that it was an absolutely foolish move for their reputation and finances is a completely different one.
Diablohead
Member
Acting like an asshole = Tweeting between friends only to have shopto jump in with PM's?
Shopto was acting like the power overlord here and probably did it to feel good, because you know, power.
Shopto was acting like the power overlord here and probably did it to feel good, because you know, power.
Their business model isn't centred around advertising revenue. That spike in traffic is meaningless. They will have lost a shit tonne of goodwill among consumers, and no doubt lost sales not just for the interim, but in future too.
Lightning Lord
Banned
No, generally if a customer is unhappy with your business then you should try to actually make it better, not throw a little hissy fit and force the customer away. That's bad business, and in my experience with retail my boss would have fired me on the spot once news of it reached him.
I'm on ShopTo's side here, sorry OP but you shouldn't have been rude.
No, people who act like assholes don't deserve to be pandered to. I'd rather have lose some business than have to pander to assholes. It's one thing to complain appropriately and one thing to act like a prick. OP should've been more civil in his criticism.
Oh shit...
Miles Quaritch
Member
Let's hope common sense prevails.
Ravensmash
Member
Good, will be very interested in hearing their response.
Hopefully this is a blip that head office are not happy with themselves.
You should tweet this, maybe they will give you his order.
dark_prinny
Banned
Uh oh... I wonder what they're going to say. For their sake I hope it's something like an apology. Otherwise I think it'd be best to stay quiet... As long as media outlets don't pick this up, and they stay quiet, there's nothing to report on.
Red Liquorice
Member
You obviously rustled the feathers of whoever was monitoring the twitter account that day, wonder if they'll get spanked over it since it's caused them a lot more hassle than just one cancelled order. Idiots, talk about cutting off your nose to spite your face.
Diablohead
Member
It's either going to be "we balls up, sorry here have your account back sir" or "we followed uor sign up rules, no comment"
I wonder which it will be...
shopto is to blame here no one else.
Doctor_Thomas
Member
Do you own your own business?
Generally, unless the business is reasonably exclusive, they need people to support them and buy their products.
If every business banned or refused service to everyone who complained, then no where would be open.
BRocknRolla
Member
I find it baffling they would even engage in a conversation like this unless it was just with canned statements like, "We're sorry to hear about your negative experience as we always strive to put customers first," or something of the like. That they got pissy about it and publicly cancelled your account seems like a crazy move.
People say mean things about companies all the time. Don't know that I've ever seen this kind of reaction.
Edit: Looking forward to that statement.
People say mean things about companies all the time. Don't know that I've ever seen this kind of reaction.
Edit: Looking forward to that statement.
One can only hope, I don't think they would dig themselves any deeper.
TheLostBigBoss
Banned
A little bit of entitled behaviour on both sides, but really ST should act more professionally..
Would it stop me ordering from them? Not really.. if the price is right, they've always delivered for me so far..
Would it stop me ordering from them? Not really.. if the price is right, they've always delivered for me so far..
Wishful thinking, people just go with who-ever is cheaper as long as they have a reputation for delivering.. I've seen it on many forums where a bad CS experience gets around, but people still crawl back when the next big release is out..
Why would a Canadian e-newsletter company give me a PS4?
Jezbollah
Member
http://n4g.com/news/1372866/uk-retailer-cancels-customers-ps4-preorder-over-twitter-comments
Did this prompt the tweet?
EDIT: Original story http://videogamescene.com/uk-retailer-cancels-customers-ps4-preorder-over-twitter-comments/
Did this prompt the tweet?
EDIT: Original story http://videogamescene.com/uk-retailer-cancels-customers-ps4-preorder-over-twitter-comments/
foobarry81
Member
If you refused to serve jackasses, you would be out of business pretty quick.
I don't but my parents do.
If someone said fuck you or whatever to me then I wouldn't want their business. Distinction between complaining and being rude. Complaining is fine and I love criticism, who doesn't! That's how we can learn our weak spots.
Really? So people who swear at a shop's workers still get served? That's the norm in the world, because I'm pretty sure it isn't.
Baleoce
Member
Yup, and either way, it will be enough for any website to pick it up as a story, when they have the other half of it. So it really doesn't matter at this point. It's going to end in bad PR.
People that don't have business sense. Unfortunately not many do
I'm sorry to sound like a dick, but it sounds like you know absolutely nothing about contract law and the remedies one is entitled to upon breach of contract. This is especially true if OP can't go get another preorder from somewhere else.
Exactly what rights is ShopTo exercising here? I can tell you with almost certainty that they aren't legally recognized ones. Sorry to say but supaflyryguy's personal view of the situation and what's fair has no bearing on the reality/legality of the situation. Illegality doesn't necessarily imply criminality. ShopTo entered into a (likely) legally binding contract with OP, and OP (if he provided consideration) is entitled to the value he lost (i.e. his PS4) by having the contract breached. Saying "fuck you" on a public forum has no bearing on this situation whatsoever and reputation/foolishness of this decision plays no part either.
2 Slice Toaster
Member
Pretty much the bottom line. Price is king.
huh? At no point was he rude to ShopTo, he was quite polite in his dealings with them.
Derpcrawler
Member
I wonder if they will backtrack on this and will come to some agreement with OP or if they will continue pushing their point of view on this.
LiquidSolid
Member
Sounds like a winning formula for failure you've got there.
Canadian?
lazer_bean
Member
I guess that's Shopto's way to say "fuck you"
Yeah. I used to use Shopto all the time because they had excellent prices and delivered quickly. Now they just aren't cheap at all most of the time. Only exception is some of the less popular releases which are occasionally cheaper than other sites.
Next time I'm just gunna pre-order consoles from Amazon. If I'd have gone with them from the start I'd have gotten a mega bundle, and for a cheaper price. Instead of being stuck with the killzone bundle which is dearer than buying the console and game seperately.
Pretty much. There's a reason why the saying "The customer is always right" came into existence.
Broder Salsa
Banned
Free PS4's for all the users in this thread, then we forgive you shopto.
Doctor_Thomas
Member
Yeah, but he didn't say "fuck you" to one person, because I do agree with that, he said it to the company. Seriouly, people curse at companies all the time. I have done the whole customer service bit, very rarely does someone attack an employee directly, it's generally, as it was in this case, the company.
It's a completely different mindset you need to engage in when dealing with the public.
Impeccable
Member
Unless details were left out they are only going to make this a lot worse for themselves.
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