GuitarAtomik
Member
Well at least the problem was identified and is being rectified. Feeling a lot better about waiting until the holidays to pick this thing up.
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Nintendo Says JoyCon Wireless Issues Were Caused By 'Manufacturing Variation'
- Thread starter Interfectum
- Start date
ViolentP
Member
Polygon reported the issue on February 23rd.
NOLA_Gaffer
Banned
It's kind of surprising; I had no idea so many people downright hated Nintendo.
It's been a really eye-opening few weeks with the Switch launch.
The only one making shit up is you. I can see articles from at least february 23rd but I am positive that the information was starting to come up before that day.
I love Nintendo and I ended up returning my Switch but will pick one up in the fall.
UnemployedVillain
Member
I mean, if you can wait months until the holidays to get the system, I don't see why waiting a few days for repair (assuming you got a faulty joycon) would be an issue
ViolentP
Member
There is a huge difference between hating a company and not giving them undue praise. I give them credit for willing to resolve it on their dime, but I do not credit them for being so late to address this.
RichiRamjag
Member
Damn! I thought it was a few days before.
In my defense, I had lost a family member around that time(the 21st actually), so my memory may have been a bit off.
I don't think your comments are the unreasonable ones most people are referencing (at least I hope not).
NOLA_Gaffer
Banned
Didn't Reggie say during an interview shortly after launch that they were aware of the problems and were looking into it?
I imagine they wanted to confirm the problem, develop a solution, and confirm that the manufacturing issue was fixed before making any sort of official statement on the matter.
ViolentP
Member
In my defense, I wasn't entirely sure when I claimed a month. Looking up the story and realizing its a month today, I'm taking my argument all the way to the bank.
Shit. Sorry to hear that.
UnemployedVillain
Member
Yes, because Feburary 23 was when the embargo was lifted. Meaning when they were first allowed to say ANYTHING. So unless you were reading places that blatantly broke embargo rules, no, you didn't say anything before that day
I am pretty sure there were reports on gaf regarding it before that. again it doesn't change the fact that it was an issue right from the beginning and it took them a month to address it.
Glad Nintendo recognizes the issue and is offering free fixes. Awesome stuff for those who have the Joy-Con issues.
So far in my 60+ hours using the system with Zelda and Snipperclips, only once has the L Joy-Con not register being attached to the screen, but that was fixed with a simple press of the pair button. Otherwise flawless experience.
So far in my 60+ hours using the system with Zelda and Snipperclips, only once has the L Joy-Con not register being attached to the screen, but that was fixed with a simple press of the pair button. Otherwise flawless experience.
Holy shit dude...you are really nitpicking the date when the actual issue is what is important and has been known for almost a month.
DrROBschiz
Member
Ugh I really dont want to have to send in my joycon
At least I have a pro controller i guess
At least I have a pro controller i guess
RichiRamjag
Member
Most likely, I've been on the ground floor of discovering issues that require recall and such. It typically takes a couple of weeks of the issue being reported constantly before HQ would even start looking at it. Things would only go faster if one of the bigger blogs picked up on it.
Doesn't make it ok, but that can be how it goes sadly. That's why I always suggest calling in and reporting an issue immediately. That information does get looked at by the right people.
Herb Alpert
Banned
TsunamiOfSwagger
Member
Amazing how it only seems to be the left joycon. Do they make them in separate factories like twix's?
Huge Succeeded
Banned
So my left Joycon is a piece of shit. I'm a customer who's called their support like two dozen times before in reference to product and replacements, and have consoles registered to my name from back in the GC era. In the past, bringing that up has enabled me to recieve outright replacements for parts and accessories, and I'd just send in my defective product using a label that come with and never think about it again. I'm not sure if they only do that for products where the description makes it sound completely unusable or irreparable... what are the odds they'd do that here?
GasProblem
Member
Good to know it has been fixed. I won't have to worry about it when I buy my Switch someday.
RichiRamjag
Member
I don't think anyone could say as different reps may handle it differently. Best to just call and see.
UnemployedVillain
Member
Please. If the actual issue was important this thread wouldn't be filled with people still complaining despite being offered a free repair.
This is people nitpicking about a console most of them probably don't own, about issues most of them probably don't have even if they own it, and even if both of those were true, would have only affected them for at most less than 3 weeks since the vast majority aren't in the press and weren't given early review units
Is this actually a thing? Do I need to buy twix's and test this?!
SinCityAssassin
Member
As long as you state a covered problem to CS, I think you're good to send it in
Wafflecakes
Member
A month is not a totally unreasonable amount of time to identify that there is a problem, determine what the problem is, ascertain how widespread it is, isolate its cause, and come up with and implement a solution.
Admittedly, step #3 probably played a big tole in determining how much attention was given to the problem.
LordOcidax
Member
Good to know is not a design problem and can be fixed easely.
did we read the same statement?
Huge Succeeded
Banned
I'm asking if there's any chance I could get them to just send me a replacement left joycon outright with a shipping label so I can send my old one in. Like if anyone here has gotten that treatment. Probably not, but I mean they've done it for me before.
Aight, I'll just call in and see.
Gtagentleman
Member
Sony says the same about their tv's
https://us.en.kb.sony.com/app/answers/detail/a_id/39371/c/65,66/kw/screen replacement
Nights Owl
Member
... Some people really need better comprehension. It's not hard to understand.
The design of the Joycons themselves are perfectly fine, there's no signal strength issue with the inherit DESIGN.
Manufacturing Variation clearly means in a different factory, or a different line, some Joycons were fudged while being produced, thus making this issue.
"Manufacturing Variation" isn't just BS thrown around, it makes sense if you consider some Joycons work fine and some don't. It's not like every single product individually is checked.
To dumb it down to extreme levels
"Duhhh somewhere that makes these made some that didn't get made so good, duhhh."
That's an incredibly huge dick move.
The design of the Joycons themselves are perfectly fine, there's no signal strength issue with the inherit DESIGN.
Manufacturing Variation clearly means in a different factory, or a different line, some Joycons were fudged while being produced, thus making this issue.
"Manufacturing Variation" isn't just BS thrown around, it makes sense if you consider some Joycons work fine and some don't. It's not like every single product individually is checked.
To dumb it down to extreme levels
"Duhhh somewhere that makes these made some that didn't get made so good, duhhh."
That's an incredibly huge dick move.
Herb Alpert
Banned
Some people are really overreacting in an embarrassing way. Such irrationnality when it comes to this machine this is baffling.
I can confirm, the right one tastes better.
( ͡ʘ╭͜ʖ╮͡ʘ
Don't be an ass. You are just causing a headache for another person when it is more than fine to wait a bit for a replacement (and hopefully they send you a new one while you hold onto your old one).
TsunamiOfSwagger
Member
It is. One is chocolate with a biscuit and caramel centre, while the other is a biscuit covered in caramel and chocolate.
Essentially chalk and cheese.
mindatlarge
Member
Been using a Pro controller since launch so haven't spent really any time with the Joy-Cons. Looks like I should and test out if there's an issue with my left one.
9/10 solid joke.
ViolentP
Member
Neon and Grey unit owners that want to do this are SOL as they are terrible human beings.
But you were the one who brought it up.
In reality no one but Nintendo has the data to know how widespread this issue is. So either you take what they say at face value or you assume they're being intentionally misleading. Personal anecdotes have no place as supporting arguments for either side.
People have every right to complain about a defect in a product they bought, from how long it has taken them to address it, the inconvenience of having to ship out your controls and be unable to use your device for up to a week, to the fact that this happened at all. The bolded is the least Nintendo could do in terms of dealing with this problem, it doesn't dispel or prevent complaints nor criticism.
This argument is a bit ridiculous. It's their product, of course they are responsible. It doesn't matter if they're the ones who are physically manufacturing the units or not. It's up to them to exact and oversee the standards involved in every part of the process of manufacturing their product. Nintendo deals with Foxconn, everyone else deals with Nintendo. As far as anyone is concerned, this is 100% on Nintendo.
Trojita
Rapid Response Threadmaker
I prefer the name Detective Dog.
You go out of the way to say you've never met anyone that has had the issue and include that you surely have not had the issue either.
I find it incredulous that you have met enough Switch owners to make a somewhat accurate statement on personally seeing whether the issue exists in substantial or insubstantial number and that your anecdote was irrelevant.
Nintendo took the time to find the what was causing the problem and is offering a free solution and wont manufacturer any more with the issue in the future, and some people are still complaining LOL
Rushing a solution was never the answer, they needed to find out what was causing it and where did it started to fix it.
Rushing a solution was never the answer, they needed to find out what was causing it and where did it started to fix it.
Gotdatmoney
Member
What the fuck man?
I am going to assume this will be a limited time offer to replace the defective units. Probably the next 6 months.
ViolentP
Member
Foam block solution works I believe.
Wafflecakes
Member
This is exactly why I didn't post the number, because I knew you were completely uninterested in discussion and instead wanted a ninja attack on what I said because it was an anecdote.
It affecting a minority of people is a fact backed up by Nintendo itself, and no amount of internet outrage with change that.