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european repair company halts repairs of 360s. says problem is endemic

Gowans

Member
Joe211 said:
:lol
this is lying


are you a MS rep?

have you read my posts in this thread, console death thread or this forum?
(I had a over a 3month wait for my 2nd 360 death to be resolved)


The Sphinx said:
Do businesses like these warranty their own work? I'm wondering what incentive they have to stop fixing 360s. Sounds like it would be good business for them unless the units are continuing to fail after they repair them.

Yeah normally, not for long tho. I've used a place to fix a bust ipod and i could take it back anytime in 3months. Obvously I cant say for this place

ymmv said:
This whole affair is getting out of hand and is now seriously hurting MS' bottom line. The repair costs must be spiraling out of control, while sales are slowing down, no doubt because there are more and more prospective l Xbox 360 buyers getting wet feet about about buying a 360. General 360 threads are swamped by folk trading tales about their dead/repaired/refurbished 360. I see postings from 360 owners saying how relieved they were that their new console hasn't damaged their discs (so far), I've seen reports from other guys going to every shop in town because they want a 360 with a quiet and safe BenQ drive.

This is going to hit the mainstream press pretty soon. I already heard that the Dutch consumer show Kassa is going to report on the RROD problem too. They've been scouting on web forums for people who are already on their 3rd or 4th console.

Agreed, I think it was already on the UKs BBC1 show "Watchdog" a consumer reporting show a few months ago.
 
I really don't understand this. It must be costing MS a fortune to keep up with repairs and the sheer level of bad publicity it's generating must be uncalcuable. I honestly don't get why MS doesn't just man up and spend the extra cash to fix the problem, regardless of whether or not they admit there's a problem. A new heat sink that's 50% copper, by volume, with more heatpipes and new higher CFM fans in the back would surely, at the very LEAST, stave off the seeming epidemic MS is suffering. I can't cost as much as repairs at this level do. The only thing I can imagine is that there are simply real flaws in the architecture.
 

Raistlin

Post Count: 9999
neptunes said:
You know it only takes a Simple recall to put all this negative press behind them.

what are they waiting for?


'Simple' may be an overstatement.


Remember, MS is trying to make money this gen. Think of what you are asking? The problem appears to be a fundamental design flaw.

In order to address it, at minimum, MS would need to recall all existing 360's ... both in peoples hands, as well as in stores ... and replace parts potentially including the MoBo, etc.

If the problem is more serious, it could even end up being 'cheaper' to simply replace all consoles ... who knows.

Of course, this involves MS actually knowing to to really fix this problem ... and having a new 360 design R&D'd. Otherwise, they'll just keep breaking.


Either way ... the expense will be HUGE. MS will do anything to avoid this, though at this rate ... they may no longer have a choice. I think a lawsuit will be coming soon.
 

john2kx

Member
Dragona Akehi said:
This is why I refuse to get a 360 until this issue is resolved. I'll be buying games while I wait though!

That's smart.. After all, game prices always increase over time.
 

RavenFox

Banned
Gowans007 said:
I have no doubt thee legit but treating them as part of a MS repair channel is wrong.

I'm sure there a small & succesful independant games console repair business.

I live 30mins away for where they are and there are two of these style of shops about a 5min walk away (these ones aren't too fussed about repairs tho mainly mod centres, even with massive adds saying so outside that makes me chuckle).

Sure these guys are legit and a decent operation but small scale & give a fair indication of the problem.

The 360 failure rate or perceived failure rate is defiantly a power keg ready to explode MS needs to stay something before this spreads from the intrawebs to the audience MS now has to gain.
The thing is its already spreading rapidly to the audience they want to gain.
 

Firewire

Banned
Krowley said:
They won't.. Not unless the issue blows up massivley in the media and they are facing years of lawsuits...

But that's looking more and more likley every day. It may never happen. They may be able to skim along for the rest of this generation, but the longer they wait before changing the design, the more dangerous it gets.



"I seriously think MS should approach Sony or Hitachi or one of the big hardware makers, and ask them to investigate and come up with a fix. This problem is so big you need some tech hardware specialists, like Sony or Hitachi or something."


got that from another site awhile back! hilarious!
 

Forsete

Member
I dont know what to say. I know how it feels when you have to send a system back (I've done it with PSOne, PS2 and mutiple PCs), it sucks.. I dont get why Microsoft isnt doing something about this. Is it worth all the negative PR?
 

Raistlin

Post Count: 9999
DenogginizerOS said:
The second MS admits there is a design flaw, there will be lawsuits. Until then, someone would have to demonstrate that MS had prior knowledge of said flaw before releasing the system to market. IIRC, it took years for people to get a settlement from Sony for Playstation 1 and even then it was pennies in comparison to the profits. I think it is safe to assume the design is flawed. However, we will never hear from MS that a problem was fixed.


You do not need to prove MS had prior knowledge.
 
Firewire said:
"I seriously think MS should approach Sony or Hitachi or one of the big hardware makers, and ask them to investigate and come up with a fix. This problem is so big you need some tech hardware specialists, like Sony or Hitachi or something."


got that from another site awhile back! hilarious!


Hell, Kutaragi doesnt have a job now.
 
Im surprised nobody on the net has created a thread asking people to put down their GT and whether their 360 has gone down. I mean, it's kind of hard to fake your GT, since people can see whether you have a 360 or not. And the error percentage with jaded gamers putting their name in would probably be calculated. It'd be the best way to see the true number of gamers with broken 360's. GAF has what- 25,000 registered users? It'd be interesting to see what the numbers are.

PS- I've gone through one 360, and it looks like it'll be two soon. :(
 
Dragona Akehi said:
Out of curiosity, how many goats do you sacrifice to it per month? ;)

Naw, that is what Sony does.

tearout_wideweb__470x312,2.jpg



Maybe it really costs $599 to build a next-gen box that doesn't break?
 

Gattsu25

Banned
Firewire said:
Another f'n classic! God I luv Gaf! I'm guranteed to laugh my ass off every day!:lol
I really don't think it's that funny...this console war has been disappointing in that regard. many of the popular memes don't amuse me, from this guy, the ENTIRE reggie thing, and the animals (cats, owls, etc). Browsing the official 'photoshop this picture' threads are less amusing as half of the submissions are venomous and lacking humour
 

LOCK

Member
Guys I want to buy a 360 for Blue Dragon in August. Will I have this problem, will I have to worry about the red light of death in August - almost two years since launch?
 

gandda

Banned
Draft said:
Makes no sense. An incredibly popular system with an incredibly common overheating error that has an incredibly easy repair... it's money in the goddamn BANK for a console repair shop. WHY would you turn that business away?
you sound like you're just mad that this reflects negatively on the 360


DenogginizerOS said:
I find it increasingly more frustrating as more stories emerge that the majority of multiplatform developers have positioned their games' development around the X360.
my man, go with next-gen burnout. alex ward says that the ps3 is a machine you can't beat


Gowans007 said:
I have never heard of them plus this site looks a bit amatuerish.
maybe you've never heard of http://www.gocontec.com/ either, but they're a set-top cable box repair company (with a location in mexico too) i used to work for and their site is much more amateurish
 

Gattsu25

Banned
inthezone said:
What?! Is that for real LOL
Yep, they had people reach inside the open neck of a recently (partially) decapitated goat INTO it's stomach and pull sausages out ...then eat them


to promote god of war


also, titties were on display
 

dfyb

Banned
inthezone said:
What?! Is that for real LOL
they had a goat carcass they bought from a local butcher to promote the god of war 2 launch party in europe. nothing weird happened. people made up stories and blew it way out of proportion.
 
I always wondered what it would be like if there was a fundamental design flaw that could kill a system in such large numbers. I'm not saying that the X360 has a "fundamental design flaw" as I don't understand all the details, but it's interesting to think about.

Also, I wonder what MS's breaking point is. All companies have a line where if things get to X point, we're cutting our losses and GTFO. Anyone who's seen Fight Club knows the formula for calculating a recall.

Basically, what's the range of outcomes, from best-case to worst-case, that are open to MS? At this point, I wonder how much any comprehensive move to fix the problem (recall old systems + redesign of the internals for new machines) would cost MS? Could they absorb it or would they say "**** it" and hope consumers will forgive them while they develop Xbox 720.

I admit, I'm a Sony fan, but I feel bad for my X360-loving friends. It's a flawed system with great games. I want to feel bad for MS too, but they made a series of decisions to get where they are today.
 

Mau ®

Member
Gattsu25 said:
Yep, they had people reach inside the open neck of a recently (partially) decapitated goat INTO it's stomach and pull sausages out ...then eat them


to promote god of war


also, titties were on display

:lol

I mean I knew about the event... I just didnt know a tabloid would put it on first page. Sony is now right up there with the likes of Britney and Lindsay! :lol
 

justjohn

Member
Guy LeDouche said:
I always wondered what it would be like if there was a fundamental design flaw that could kill a system in such large numbers. I'm not saying that the X360 has a "fundamental design flaw" as I don't understand all the details, but it's interesting to think about.

Also, I wonder what MS's breaking point is. All companies have a line where if things get to X point, we're cutting our losses and GTFO. Anyone who's seen Fight Club knows the formula for calculating a recall.

Basically, what's the range of outcomes, from best-case to worst-case, that are open to MS? At this point, I wonder how much any comprehensive move to fix the problem (recall old systems + redesign of the internals for new machines) would cost MS? Could they absorb it or would they say "**** it" and hope consumers will forgive them while they develop Xbox 720.
well everyone keeps going on about microsofts limitless pockets. maybe its time they put their deep pockets to good use
 

tanod

when is my burrito
Wildstar75 said:
I guess I got lucky with my launch US unit. Works like a charm!

I wouldn't necessarily say that. If I had a 360, I would consider myself "lucky" if it broke right before the warranty was up, not after or not long before that.
 

mckmas8808

Mckmaster uses MasterCard to buy Slave drives
Jim said:
They aren't going to just fix consoles that I would assume are still under warrantee, for free. It has to be underwritten by someone.

Unless all these people are paying to have their consoles repaired, which seems unlikely.


Man your avator like totally rocks and stuff. 2 franchises in one. Brillant!
 

Steroyd

Member
Jeez this is like the third thread of this kind today i think, where the hell are the lawsuits against MS at least challenging them, if their failure rates are high.
 

Firewire

Banned
bigfatgameguy said:
Hell, Kutaragi doesnt have a job now.


Kutaragi wouldn't touch it with a ten foot pole, and a million dollars! Sony on the other hand would! Could you imagine, MS sending broken 360's to Sony, with a little note "Fix Please":lol
 

Tiktaalik

Member
:lol I'm honestly really scared to turn on my 360 and play for long periods of time now.

Similarly, I just noticed the other day that my refurbished DS Lite is showing hinge cracks. Damn they don't make consoles like they used to.

:(
 

Krowley

Member
dfyb said:
they had a goat carcass they bought from a local butcher to promote the god of war 2 launch party in europe. nothing weird happened. people made up stories and blew it way out of proportion.


If they had decapitated goats on display, something weird happened :lol

You can't really blow that out of proportion.
 

deadbeef

Member
It's the 360's apparently crappy quality that is causing me to buy all multi-platform titles for the PS3. My 360 was manufactured on March 26, 2006 and I haven't had any red ring problems yet, but I can't say I feel comfortable playing it for long periods of time.
 

Firewire

Banned
Krowley said:
If they had decapitated goats on display, something weird happened :lol

You can't really blow that out of proportion.



The goat was for display only. No one touched it ate it or anything. But as you can imagine animal activists went nuts, and English papers did what they usually do, blow everything out of proportion!

But its true, they had chicks in toga's and you could see breasts easily!
 

tedtropy

$50/hour, but no kissing on the lips and colors must be pre-separated
Tiktaalik said:
:lol I'm honestly really scared to turn on my 360 and play for long periods of time now.

Similarly, I just noticed the other day that my refurbished DS Lite is showing hinge cracks. Damn they don't make consoles like they used to.

:(

I'd say Nintendo's consoles have been some of the most reliable out there. I've still got a launch Gamecube (with component support WHOOO) that gets left on accidentally all the time, been forcibly shoved into more moving boxes than I'd care to mention and has given me zero problems. N64 works fine and I haven't had any problems with my imported original GBA, my SP, revised SP, nor my DS Phat which I sold towards a Lite. Haven't used it quite enough to say one way or the other about its reliability, but it seems solid enough.

Now my 360, I'm on my third one.
 
Looks like this is finally starting to catch up to MS. It's a damn shame it's had to come to this too, the only thing preventing me from buying a 360 is the fact that its' a lemon.

How they respond to this is going to be crucial, anything that comes across as more head in the sand "Things break" nonsense would go a long way towards starting a class action lawsuit (where at best they would settle for an insane amount of money)

I understand that they can't just come out and admit that they intentionally released millions of defective units, but at the very least announce a real hardware revision and have some shots of the new internals "leak" onto the net.

If there is any company that could actually foot the bill for a recall on this scale, its MS, but out of curiosity has anyone done the math on the total cost of either recalling or replacing all 360s shipped to date?
 

Chris_C

Member
Tieno said:
Yep, God of War 2 launch party.

Gattsu25 said:
Yep, they had people reach inside the open neck of a recently (partially) decapitated goat INTO it's stomach and pull sausages out ...then eat them


to promote god of war


also, titties were on display

[Vultan]DIIIIIIIIIIVE![/Vultan}
 

Steroyd

Member
Tiktaalik said:
:lol I'm honestly really scared to turn on my 360 and play for long periods of time now.

Similarly, I just noticed the other day that my refurbished DS Lite is showing hinge cracks. Damn they don't make consoles like they used to.

:(

I think that's a common problem, the way it's built it was only a matter of time before the hinges crack or something if you open and close it at least 5 times a day, like my Sister does to hers.

Don't know who to turn to, to fix it though it is quite annoying when the DS screen just hands off one hinge.
 
Gattsu25 said:
Yep, they had people reach inside the open neck of a recently (partially) decapitated goat INTO it's stomach and pull sausages out ...then eat them


to promote god of war


also, titties were on display

Dead goats and titties. Anyone who has a problem with that is a damned hippie.
 
Tiktaalik said:
:lol I'm honestly really scared to turn on my 360 and play for long periods of time now.

Similarly, I just noticed the other day that my refurbished DS Lite is showing hinge cracks. Damn they don't make consoles like they used to.

:(

If it's still under warranty, it's covered. I got my DS's hinge crack fixed a few months ago. Just gotta go to the website about fill out a form with your serial number.
 

Agent Icebeezy

Welcome beautful toddler, Madison Elizabeth, to the horde!
tedtropy said:
I'd say Nintendo's consoles have been some of the most reliable out there.

The DVD drive went out on my Wii, first Nintendo product to ever fault out on me.
 

Tiktaalik

Member
akachan ningen said:
If it's still under warranty, it's covered. I got my DS's hinge crack fixed a few months ago. Just gotta go to the website about fill out a form with your serial number.

I filled in my serial number on the website and it came up as not under warranty. Possibly because it's a refurbished model. It's just starting to crack so I'll probably keep using it until a bunch of DS deals come out around xmas. Either that or I'll try calling up Nintendo and acting all confused. That frequently works.
 
D

Deleted member 1235

Unconfirmed Member
man it's like sony and MS got together and a party and said 'you know who hasn't had a win in a while?'

CHORUS: "NINTENDO"

*wraps up win in gift paper*
 

Joe211

Member
speculawyer said:
Naw, that is what Sony does.

http://www.smh.com.au/ffximage/2007/05/01/tearout_wideweb__470x312,2.jpg[/IMG


Maybe it really costs $599 to build a next-gen box that doesn't break?[/QUOTE]

why do you post this on a thread about the 360 fiability?
 
Wow, this is just pathetic,. And from what people have told me the problem is:

1) Not being fixed

2) There is no guarantee ANY console won't crap out at any time

3) It's cumulative over time - meaning the more you play, the closer you get to it happening


Because its a heat sink issue that causes the motherboard to "sink", so it can happen any time, over time, and builds up the more you play it, the closer it is to happen.

This screams multi hundreds million class action - but no one wants to go against MS's lawyers. They're pretty well versed in being scum and dealing with lawsuits.
 
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