Ordinarily. In this context they have the upper hand, unfortunately, due to it being a sought-after product.
This is a valid point, I suppose.
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So... Shopto (UK retailer) cancelled my PS4 preorder for complaining on twitter
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Ordinarily. In this context they have the upper hand, unfortunately, due to it being a sought-after product.
This is a valid point, I suppose.
Carnby
Member
How come no one has questioned how Shopto saw his tweet. I doubt they are spying on OP. He probably hash tagged Shopto. OP said fuck you to shopto. Shopto said "oh no... fuck you."
Samurai_Heart
Member
Wow that is not cool =/
How long have you been a customer at Shopto, OP?
Although I do sympathise with what Shopto felt when you tweeted that, not a great thing to see being chastised =/
How long have you been a customer at Shopto, OP?
Although I do sympathise with what Shopto felt when you tweeted that, not a great thing to see being chastised =/
Seems to me the right response. His poor customer service led to this thread seen by thousands, so now it's way worse than just one customer being pissed off.
Baleoce
Member
I think you're missing the point.
OriginalThinking
Member
Oh the closure of an account does seem severe. I'm not entirely sure how it works online, but most retailers have had always had the right to refuse to serve customers, normally due to abusive behaviour. ShopTo seem to have misinterpreted an 140 character conversation between friends (always a dangerous thing to do when you lack 2 of the 3 main methods of human comunication, tone and body language) as something more aggressive, in spite of this not being directed at ShopTo personally. The sensible approach would have been to speak to the customer and alleviate any concerns before taking such drastic actions. However the particular human being on the end of their Twitter account has taken offense and committed PR suicide assuming what we've been told so far is accurate anyway.
A grovelling apology, re-instated pre-order and price match with Amazon should be forthcoming from ShopTo before they have a bit of a disaster on their hands.
Any modern thinking company uses service or programs that monitor terms on social networking sites. Bear in mind that anything you say on Twitter is likely to be monitored by someone. I was followed by a baked beans bot after I mentioned my approval of that student staple, beans on toast.
That's pathetic. Man I would have had a lot of orders cancelled if shops stalked me around and waited for me to say something negative about them.
Then again, ShopTo was the reason I had an entire month of hell because of stolen CC information, thanks to the usual brainfart decision of having your CC information saved directly on the site and then have security run by some incompetent intern. Fuck ShopTo.
Then again, ShopTo was the reason I had an entire month of hell because of stolen CC information, thanks to the usual brainfart decision of having your CC information saved directly on the site and then have security run by some incompetent intern. Fuck ShopTo.
I questioned it, and the answer was the CS reps probably do searches on twitter for any posts containing the words "shopto"
Actually no. The OP was being a bit immature. If he wasn't happy with the deal from Shopto then the mature approach would be to cancel, and purchase the item from Amazon.
Instead he was a bit of a dick about it and got his fingers burnt. Being a customer of a company doesn't give the person the right to be a wanker towards them, or staff. A polite apology was a simple request to follow through on.
I don't work in retail, and I must say thank god for that. I don't think I would be able to hold my tongue dealing with insufferable twats on twitter etc.
Rock Gotti
Banned
Not accurate.
They have no upper hand. They cant do something like this anymore lol.. in this day and age. 10 years ago the company could have told you to fuck off and suck a dick... you would bitch to your friends etc.. now?? one sly comment is blowing up on Twitter and no doubt cost them some business... might not be a lot, but business is business.
Of course they'd do that. If you run a twitter account for a company, you'd be checking for tweets about your company daily.
One is a person the other is a company. No proper business should respond like this.
FlammableAce
Member
No, he was speaking to a friend (without ShopTo) they seen his conversation with a friend and canceled his order.
This and this:
are why the Internet is a shitty place. You don't get to make that call. Other people get to decide whether you've treated them well or poorly, not you.
Deal with it OP.
To clear it up
The OP asked Shopto if the PS4 bundles they offered would get price cuts, similar to Amazon, Shopto DMed (The equivalent to say, a PM here on Neogaf, no one can read it unless either party decides to make it public, like the OP)
The OP then tweeted about them not price matching Amazon, which someone who is following him replied, This is when OP said the "Fuck You" comment, this is public - although it does not show up unless you are following both users - or looking at the OP's twitter profile
After seeing this, Shopto DMed the user again (private) about the comment, then the rest is as you see in the OP
The OP asked Shopto if the PS4 bundles they offered would get price cuts, similar to Amazon, Shopto DMed (The equivalent to say, a PM here on Neogaf, no one can read it unless either party decides to make it public, like the OP)
The OP then tweeted about them not price matching Amazon, which someone who is following him replied, This is when OP said the "Fuck You" comment, this is public - although it does not show up unless you are following both users - or looking at the OP's twitter profile
After seeing this, Shopto DMed the user again (private) about the comment, then the rest is as you see in the OP
uncleniccius
Member
I just bought a WiiU with them... if I had known I'd probably have bought it on Amazon, this is a joke.
I've been going off of Shopto for a while, but this is ridiculous.
I've been going off of Shopto for a while, but this is ridiculous.
Raising some awareness that this is how Shopto does things?
You're missing the point though, he didnt say anything directly to teh company or to a member of staff, this is like me and you shooting the shit near McDonalds saying, "The Big Mac sucks" and then Ronald McDonald walking out telling us we're banned from every McDonalds in the country.
Orrrrr you could click on the link to twitter in the OP and actually read what was said instead of making stuff up?
But every company is going to get chastised, even companies like Amazon. Difference is that Amazon doesn't go around pushing customers away.
if it was an @ reply to his friend, nobody else would see it unless they were following both of them (i.e presumably in their circle of friends). So it isn't really public, you have to search for it.
Colonel Nasty
Member
He can take his business elsewhere. What happened sucks but if he was public slamming my company I'd tell him to get fucked. I know plenty of people that go on Facebook and complain about their jobs and the word getting around to the Boss and they end up getting fired. I realize the OP is young and acted like a child but sometimes actions have consequences.
Sony said they'll have walk in stock I'm sure you'll be fine.
SHADES
Member
Right ok, I was thinking along the lines of the customer being penalized for speaking his mind which whilst doesn't seem legit but being social media platform not sure where the customer stands?
I would definitely contact Sony PR tho OP I'm sure they're dying to here another glowing report on Shopto's excellent customer service regarding PS4.
years ago I called Amazon "awful and very incompetent" once because they were 7 days late (lost my package in their shipping center), their customer service apologized to me and returned my money and sent my package to me via DHL. online stores should be professional no matter how the people act.
Khalifa Jayy
Banned
This. Did they overreact? Indeed. Did you act like a dick? Also true.
I have to agree here. If you publicly say something negative, it's just totally unprofessional to use this against the customer. The correct way to respond is like any other professional company would; "We're sorry you're not happy with the service we've provided you" and so on.
Also for the record, ShopTo have terrible customer service from my experience and are also well know for this. I'm not surprised at all.
Broder Salsa
Banned
But that's what companies do all the time, no? They just sit around and search for their company name and answer people. As Ryan Narc Davies told us, even hotels do it.
Whoever runs the feed is a dickhead and would deserve not to be running it any more.
thestatics
Neo Member
Dunno, hopefully the OP can advise as it's vague from thread what help they're after apart from having a moan about regretting getting PS4 order cancelled when it's too late to get another!
bodeiseifer
Member
I have a Ps4 pre-order with shop poo and was gonna cancel it because of the lack of launch games, though maybe I should sign up to twitter first and see if I can get them to cancel it for me hehehe
This service representative is abusing his power. I wouldn't trust someone like this with credit card information. Additionally, I don't think you can cancel a customers pre-order without their permission - im not sure if Shopto takes any money down to secure a pre-order so if they do they are breaking a contract.
Also, if the OP didnt purchase an unofficial bundle Shopto might be inclined to cancel his order so they can sell an unofficial bundle for a greater profit.
Also, if the OP didnt purchase an unofficial bundle Shopto might be inclined to cancel his order so they can sell an unofficial bundle for a greater profit.
darkazcura
Member
He was speaking to a friend in a public space. However vulgar he was is irrevelant. It's like punishing someone for speaking poorly of a company on this forum or even right outside the physical store outside their property. Shopto is in the wrong by far.
hmm....Maybe I have misunderstood the situation then. Did the OP tell the Shopto Customer Service rep to fuck off, or was it a general public comment.
If it was directly to the Shopto staff member then they are within their rights to cancel his pre-order, but if it was just a general comment like you say then I'm puzzled at the reaction.
A person losing his job in this kind of situation is never right. OP didn't deserve the cancel by any means but he was in the wrong saying "fuck you shopto" because they couldn't drop the price for legitimate reasons.
maquiladora
Member
What are you talking about?
(a) He did say "I'm sorry for the whining" to the rep.
and (b) his comment was in a tweet to his friend, it wasn't directed at the rep or directly to the retailer's twitter account.
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