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Filing a PayPal dispute/chargeback because you no longer want an item? A dick move?
- Thread starter LQX
- Start date
shawnbuddy
Member
It is a dick move. It was your mistake. And remember that a chargeback actually costs them money in the form, I think it's like $20, of a chargeback fee.
Hoho for breakfast
Member
It's always a dick move to immediately file a paypal dispute/charge back. You contact the seller and cancel the normal way first. I think you said you did that and got no response?
In this case since they say no refunds/cancellations, yes it's a dick move regardless. Just resell the item.
If you don't like the policy don't shop with them in the future. If they honestly could still have just easily refunded you and not shipped the item, that is lousy customer care on their part. However they're still in the right imo since it is their policy.
In this case since they say no refunds/cancellations, yes it's a dick move regardless. Just resell the item.
If you don't like the policy don't shop with them in the future. If they honestly could still have just easily refunded you and not shipped the item, that is lousy customer care on their part. However they're still in the right imo since it is their policy.
LQX
Member
Thanks for the replies. This is why I made the thread; to see if I was way off on feeling slighted. I did not even occur to me they would be charged a fee in the resulting charge-back. I had PayPal open and was ready and I'm now glad my ignorance and anger at the moment did not prevail. Still disappointed they would not work it out with me but I should have read up more on their "policy".
Simply Sami
Member
For me it's a dick move you decide after a month to return the item and there's no fault with it. Actually even after two weeks.
Earthbound64
Banned
They were already charged a fee for processing your payment, which they would have been out regardless of them choosing to refund you, cancel the order, or any other step.
The chargeback fee on top of that is something that every card company does. PayPal is extreme with it, but any chargeback from any card company is going to come with a fee to the merchant.
So, basically, they would be out Processing Fee + Chargeback fee.
And even if they just refunded you when you asked, they would still be out Processing Fee.
I'm honestly not sure how one can conduct business using a card (even strictly on the consumer end) and not know this.
Slackbladder
Member
This is in the US isn't it? Boy, you got some shitty customer rights.
If this is in the UK they absolutely should have cancelled the moment you told them, no if's or but's about it under the 2014 Consumer Contracts Regulations.
Now if this is in the US I suggest lobbying for better consumer rights.
If this is in the UK they absolutely should have cancelled the moment you told them, no if's or but's about it under the 2014 Consumer Contracts Regulations.
It's pretty clear. If they refused the fault is entirely theirs.
Now if this is in the US I suggest lobbying for better consumer rights.
Earthbound64
Banned
That's far down on the list of issues in this country.