Be nice, folks. At least they are acknowledging things and doing something about it. Props to them.
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
UPDATE 25TH JUNE 12.00PM: Graphics card maker Nvidia is being rather nice and working with Warner to resolve Batman: Arkham Knight issues on PC.
"We are working with WB Games and the development teams to address the performance issues of the PC version of Batman: Arkham Knight," a spokesperson told us. "We have made our QA and engineering resources available and will provide updates when they are available."
These are not Nvidia graphics card-specific issues, the spokesperson added, but PC-specific issues.
UPDATE 25TH JUNE 11.30AM: GAME employees have confirmed to Eurogamer that the PC version of Batman: Arkham Knight is now being pulled from shop shelves.
We enquired whether we could still buy a copy of the game even in full knowledge that the game had bugs, and was told that the chain had last night been ordered by publisher Warner Bros. to immediately stop selling PC copies.
"We have the stock," one GAME employee said, "but I'm not allowed to sell it to you".