• Register
  • TOS
  • Privacy
  • @NeoGAF
  • Like

geordiemp
Member
(07-11-2015, 05:59 PM)
GAF

I have 2 Ps4 and 2 Ps3. All listed as my devices. We have 1 ps4 set as primary console, one as guest.

Now, yesterday apparently all my consoles were deactivated. I did not do this. There is a Ps4 now activated as my primary console (but I do not own this console).

I dont know what to do, I have 2 Ps4's in the house and I cannot activate either as a primary.

I cannot deactivate all my consoles as they have already been deactivated on the PSN account page and it no longer gives me the option.

I contacted PSN support twice, and they say I have to wait 6 months, and that they seem to think I have given my PSN details to another PS4. I am claiming this must be account fraud.

However, PSN support say as this mystery Ps4 has made some free purchases (PS+ downloads) on my account then they dont believe me and say it is my doing. I ahve argued with the guy for hours, he will not let me speak to someone else and I cannot deactivate this unknown Ps4.

Help GAF, I am going nuts. PSN service is the rudest and most non-compliant and unhelpful support I have ever seen. I am the account holder and they will not help me and terminated the phone call. Unbelievable.
falconxcrunner09
Member
(07-11-2015, 06:05 PM)
falconxcrunner09's Avatar
They seriously terminated the phone call? Wow.

Just in case someone does have access to your account, did you remove your credit card from your account?
Kirye
Tragedy is a tool for the living to gain wisdom, not a guide by which to live.
(07-11-2015, 06:06 PM)
Kirye's Avatar
Call again and try to get someone else to help. Maybe try and escalate it to a manager or something?

Your account was definitely hacked, not sure how they can't see that.

@Hoje: You're allowed to deactivate all of your consoles at once every six months. In case you sell a console and forget to unregister it.
Last edited by Kirye; 07-11-2015 at 06:08 PM.
Hoje0308
Member
(07-11-2015, 06:06 PM)
Hoje0308's Avatar
Why would you have to wait six months?
kamineko
Member
(07-11-2015, 06:06 PM)
kamineko's Avatar
You don't have a CC linked to your account, do you? Kill it if you haven't already.

If you get nowhere, go to the Better Business Bureau. That was how a lot of folks got some licensing issues fixed after months of dealing with support.
krae_man
Member
(07-11-2015, 06:07 PM)
krae_man's Avatar
Did you at least change your password?

Also you didn't say "I've never shared my login details".
Iorv3th
Member
(07-11-2015, 06:07 PM)
Iorv3th's Avatar
sign in to the website and remove your credit card and change the password right away.
CambriaRising
Member
(07-11-2015, 06:08 PM)
CambriaRising's Avatar
They should have helped you, but you need to change your password and security questions like, now.
geordiemp
Member
(07-11-2015, 06:08 PM)

Originally Posted by Kirye

Call again and try to get someone else to help. Maybe try and escalate it to a manager or something?

Your account was definitely hacked, not sure how they can't see that.

Yeas I have changed the password. No he would not pass on the call and said their decision is final.

So someone can hack you like this, set up your primary console on their ps4 and eactivate all your stuff and you are done.

Found this on reddit, I am not alone

http://www.reddit.com/r/PS4/comments...ating_primary/

Originally Posted by Hoje0308

Why would you have to wait six months?

And they have done it to me, i have to wait 6 months !
MrS
Member
(07-11-2015, 06:09 PM)
MrS's Avatar
sorry to hear this OP. Sony have let you down here. Hope you can get it resolved and definitely log in to the website and remove your card deets.
Last edited by MrS; 07-11-2015 at 06:13 PM.
Ingueferroque
Banned
(07-11-2015, 06:09 PM)
This is ridiculous. Let's keep the thread going until someone notices.
Rapstah
Member
(07-11-2015, 06:10 PM)
Rapstah's Avatar
So you have to wait six months between deactivating consoles and the guy is telling you you have to wait six months because the account thief phoned in yesterday and asked them to deactivate all of your consoles, basically.
Strangelove77
Member
(07-11-2015, 06:11 PM)
Strangelove77's Avatar
If you can still login to your PSN account on your pc or phone, delete your credit card info as soon as you can if you have it in there.
Good luck.
metareferential
Member
(07-11-2015, 06:11 PM)
metareferential's Avatar
After all, you pay for a good service, right?

I hope this thread gets picked up someway or another and help you OP.
kamineko
Member
(07-11-2015, 06:11 PM)
kamineko's Avatar

Originally Posted by geordiemp

Yeas I have changed the password. No he would not pass on the call and said their decision is final.

So someone can hack you like this, set up your primary console on their ps4 and eactivate all your stuff and you are done.

Found this on reddit, I am not alone

http://www.reddit.com/r/PS4/comments...ating_primary/



And they have done it to me, i have to wait 6 months !

Seriously, though. Document everything, make another few attempts, and then file with the BBB. The complaint goes to their corporate relations department, which, surprise surprise, cares more than their support team

Or, more likely, is just more empowered than their support team

Long story (no need to read it all). note the amount of time overall, and speed to solution once BBB gets engaged (last few pages)
http://community.us.playstation.com/.../td-p/45000095
Last edited by kamineko; 07-11-2015 at 06:14 PM. Reason: more detail
krae_man
Member
(07-11-2015, 06:12 PM)
krae_man's Avatar

Originally Posted by Rapstah

So you have to wait six months between deactivating consoles and the guy is telling you you have to wait six months because the account thief phoned in yesterday and asked them to deactivate all of your consoles, basically.

More like Sony doesn't believe it was the result of account theft. They believe OP shared his login details and said person screwed him so they are saying "It's your own fault so you're on your own".
Takao
Hello friend!
Have you heard the good news about Medabots?!
(07-11-2015, 06:12 PM)
Takao's Avatar

Originally Posted by Hoje0308

Why would you have to wait six months?

Sony's website only lets you disable all connected devices once every six months. The person who gained access to OP's account used that.
Stacey
Banned
(07-11-2015, 06:13 PM)
Phoning Sony UK and trying to deactivate a console is a pain in the arse, they asked my name, d.o.b, purchases etc......

OP did you ever give anyone your account details or even a partial one?
geordiemp
Member
(07-11-2015, 06:14 PM)

Originally Posted by kamineko

Seriously, though. Document everything, make another few attempts, and then file with the BBB. The complaint goes to their corporate relations department, which, surprise surprise, cares more than their support team

Or, more likely, is just more empowered than their support team

Who is the BBB ?

By the way, I found I am not alone...same as author in the six axis article.

http://www.thesixthaxis.com/2015/02/...l-only-future/

Originally Posted by Stacey

Phoning Sony UK and trying to deactivate a console is a pain in the arse, they asked my name, d.o.b, purchases etc......

They refused to deactivate this console that I do not own and tried to insinuate that I do know about it as it had some free purchases a few months ago on my account.

I dont get it, what is my motivation...I have 2 Ps4, 2 Ps3, 2 cameras, 1 VITA and more purchases than I can recall - I am hardly a penny pinching customer.

I have allot of digital purchases....mmm - ripe for fraud

OP did you ever give anyone your account details or even a partial one?

Of course not, but now I have a new password and made sure my CC details are deleted and password authorise for all purchases
Last edited by geordiemp; 07-11-2015 at 06:18 PM.
Forearm Star
Member
(07-11-2015, 06:14 PM)
Forearm Star's Avatar
I agree with everyone on the changing passwords and deleting the account credit card info

Sorry to play devils advocate but people do give out their account info so others can get free psn games. It happens it's why they have the 6 month rule. Best protect your finances first by changing the passwords and info and then worry about getting your stuff back second.

Get that other ps4 you don't know about deactivated and then try and get somewhere with all you accounts removed from systems as more evidence that this wasn't exactly your doing and that fraud was happening.

Personally I'd find it hard to believe as a phone operator that this was an issue for you while a brand new system is active and none of your account info was changed. Again playing devils advocate
Last edited by Forearm Star; 07-11-2015 at 06:20 PM.
kamineko
Member
(07-11-2015, 06:15 PM)
kamineko's Avatar

Originally Posted by geordiemp

Who is the BBB ?

By the way, I found I am not alone...same as author in the six axis article.

http://www.thesixthaxis.com/2015/02/...l-only-future/

Check my edit for more detail: the Better Business Bureau
MrNyarlathotep
Banned
(07-11-2015, 06:15 PM)
MrNyarlathotep's Avatar

Originally Posted by kamineko

If you get nowhere, go to the Better Business Bureau.

Originally Posted by kamineko

file with the BBB.

He's British, we don't have a BBB. We have Trading Standards, and Watchdog when companies take the piss.

EDIT:
OP, deactivate any cards you have associated with your account soon as.
benny_a
extra source of jiggaflops
(07-11-2015, 06:15 PM)
benny_a's Avatar

Originally Posted by krae_man

More like Sony doesn't believe it was the result of account theft. They believe OP shared his login details and said person screwed him so they are saying "It's your own fault so you're on your own".

Which would be fine if Playstation had state of the art account security systems in place.

But because they do not and are way behind companies like Google they should err on the side of always helping everyone as much as they can.
TimeEffect
Member
(07-11-2015, 06:16 PM)
TimeEffect's Avatar
Call again, be persistent, mention two-step verification and #BetterPSN and tell them you will go to NeoGAF or Reddit. Honestly, that stuff can work.

Couple of questions:

Did you share your account with someone else? Can you contact this person? Do you think they stole your account?

I am thinking maybe you had your PS3 login somewhere else maybe? A friend's house, or account shared way back in the day?
SSReborn
Member
(07-11-2015, 06:17 PM)
SSReborn's Avatar
Man psn support is fucked.
TheLostBigBoss
Member
(07-11-2015, 06:17 PM)
TheLostBigBoss's Avatar

Originally Posted by krae_man

More like Sony doesn't believe it was the result of account theft. They believe OP shared his login details and said person screwed him so they are saying "It's your own fault so you're on your own".

Which to be fair is most likely 90% of the cases they deal with.
kamineko
Member
(07-11-2015, 06:18 PM)
kamineko's Avatar

Originally Posted by MrNyarlathotep

He's British, we don't have a BBB. We have Trading Standards, and Watchdog when companies take the piss.

EDIT:
OP, deactivate any cards you have associated with your account soon as.

Ah. Well, perhaps these entities can be equally helpful? Bottom line is that asking for help, anecdotally, seems to be the least effective way to get account support from Sony

EDIT: I used to buy a lot of digital, but I stopped after it took several months to fix my licenses after a bad download broke them. Totally eye opening and disturbing
Last edited by kamineko; 07-11-2015 at 06:22 PM.
geordiemp
Member
(07-11-2015, 06:19 PM)

Originally Posted by TheLostBigBoss

Which to be fair is most likely 90% of the cases they deal with.

I game share between the 2 Ps4 we have in our house....Now someone has got access to all our games and we can only access 1 game.

Nuts...I have been screwed badly
krae_man
Member
(07-11-2015, 06:21 PM)
krae_man's Avatar
If I had to guess, I'd say OP did PS3 game sharing back in the day and the person he game shared with just got a PS4 and screwed him over.
Gartooth
Member
(07-11-2015, 06:21 PM)
Gartooth's Avatar
I sympathize with you OP. Playstation support has always been fucking awful when I need help on something.
Cbajd5
Member
(07-11-2015, 06:22 PM)
Cbajd5's Avatar
did you try filing a police report

But seriously, make sure you take your credit cards off your account. No idea what else you can do other than being persistent in calling back until someone helps you.
redcrayon
Member
(07-11-2015, 06:22 PM)
The most important thing: Immediately change your password via the SEN website to keep control of the account before they do it to you, just in case they have your password rather than have hacked it.

Change the password on your linked email address too, and delete any credit card info. That way at least they won't be able to get any more free games, and the worst case scenario is that in six months time you'll have everything back when you brick their device in return, rather than nothing.

Log all conversations with support, get full names for everyone you speak to.
Log all downloads that you didn't make- games, prices, times, dates. Check it every few days and make sure.

Have you ever traded in any playstation consoles without unregistering them, or 'shared' an account with anyone else?
Last edited by redcrayon; 07-11-2015 at 06:33 PM.
TimPV3
Member
(07-11-2015, 06:22 PM)

Originally Posted by TheLostBigBoss

Which to be fair is most likely 90% of the cases they deal with.

Quoted for truth. I would just call again and get another rep, for all we know it was his first day or he just sucks at his job.
Weevilone
Member
(07-11-2015, 06:23 PM)
Weevilone's Avatar

Originally Posted by Gartooth

I sympathize with you OP. Playstation support has always been fucking awful when I need help on something.

Agreed, it makes all these Sony complaint threads so believable if you've tried to use their support yourself. It's arrogant and useless in my experience.
Sidewinder
Member
(07-11-2015, 06:23 PM)
Sidewinder's Avatar
Damn, what a nightmare, if that happened to me I'd be screwed with my 2 fake foreign accounts ;(

Hope you'll get your games back!!
fluffydelusions
Member
(07-11-2015, 06:24 PM)
fluffydelusions's Avatar
Can they not track where all your devices were deactivated from?
DXLelouch153
Member
(07-11-2015, 06:25 PM)
DXLelouch153's Avatar
this shit is why i only ever use the PSN cards to buy stuff and never a credit card
Sorral
Member
(07-11-2015, 06:25 PM)
Sorral's Avatar
Need two-way verification to be implemented already.

As annoying as it might be, I'd say keep calling until you can get someone who listens.
waitwhat42
Member
(07-11-2015, 06:25 PM)
waitwhat42's Avatar

Originally Posted by geordiemp

I game share between the 2 Ps4 we have in our house....Now someone has got access to all our games and we can only access 1 game.

Nuts...I have been screwed badly

Ok but have you ever gameshared your PSN account with someone outside your home?
MCN
Member
(07-11-2015, 06:27 PM)
MCN's Avatar
I love how Sony immediately jump to the conclusion that you, the paying customer, are a criminal, especially given their own history of having paper-thin security. Also, that customer service agent sounds like a twat. If I spoke to a customer that way I wouldn't have a job.
henhowc
(07-11-2015, 06:28 PM)
henhowc's Avatar
still surprised that sony hasn't implemented 2fa after the hacks on their servers and the heartbleed exploit from awhile back
Gxgear
Member
(07-11-2015, 06:28 PM)
Gxgear's Avatar
BBB is the only way you'll get through to Sony customer support.
etta
my hard graphic balls
(07-11-2015, 06:28 PM)
etta's Avatar
PSN has a terrible, archaic account recovery mechanism.
Zeyphersan
Member
(07-11-2015, 06:30 PM)
Zeyphersan's Avatar

Originally Posted by MCN

I love how Sony immediately jump to the conclusion that you, the paying customer, are a criminal, especially given their own history of having paper-thin security. Also, that customer service agent sounds like a twat. If I spoke to a customer that way I wouldn't have a job.

Based on stories around here and the Internet it seems like Sony support staff are encouraged to antagonize customers
redcrayon
Member
(07-11-2015, 06:30 PM)

Originally Posted by Gxgear

BBB is the only way you'll get through to Sony customer support.

If his name's Geordiemp he probably isn't American.
vypek
Member
(07-11-2015, 06:30 PM)
If OP changes the passwords on his account then that should at least stop the person from being able to use his account and free games, right? This is assuming that he is unsuccessful in being able to get the deactivation reversed.

What are the exact benefits of having the console set as primary? Its playing certain stuff online and shared games on one console, right? So if the password changes then the thief will at least be locked out until OP can get the deactivation stuff set straight, no?

The security really needs to be improved. I'm worried at the idea of having my account stolen.
ManThatYouFear
Banned
(07-11-2015, 06:32 PM)
You must change your password now and change your CC details.
ring trading standards and keep ringing sony until you get someone who is not a chundering fuckwit.
benny_a
extra source of jiggaflops
(07-11-2015, 06:33 PM)
benny_a's Avatar

Originally Posted by tempest3

IWhat are the exact benefits of having the console set as primary?

Everything that has been downloaded and isn't PS+ (those have DRM-end dates) can be played forever with any account.
Neuromancer
The Mayuh of f'n Bawston
(07-11-2015, 06:34 PM)
Neuromancer's Avatar
I would call again, try to speak to another representative and demand to speak to a supervisor. That sounds totally fucked.
geordiemp
Member
(07-11-2015, 06:34 PM)

Originally Posted by krae_man

If I had to guess, I'd say OP did PS3 game sharing back in the day and the person he game shared with just got a PS4 and screwed him over.

Miles away my friend....I have way enough money and I dont share games...

I buy them digitally at UK prices and just dont care - they can see that on my account....I am hardly Mr price concious.

Also I rarely played on our Ps3's as we moved to 2 x 360....yeah hard up man.

Thread Tools