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Chris R
Member
(03-17-2017, 06:30 PM)
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So I woke up this morning to a terrific email from Amazon.

Originally Posted by AmazonEmail

Hello,

Due to delivery restrictions on your order #redacted, we won’t be able to send you Persona 5 - SteelBook Edition - PlayStation 4.

This is because this item contains regulated materials classified as dangerous goods and can not be delivered by Amazon. Although the amount of these substances in these products is usually quite limited, these products need to be transported in a certain way to ensure that they are handled with care.

Unfortunately, this means that we're not able to ship your order and it has been canceled.

We’re sorry for any inconvenience and hope to see you again soon.

So I wandered over into the Persona community thread only to see that I'm not the only person who has received this email.

It looks like Amazon is cancelling both regular steelbook and the "Take Your Heart" Premium Edition.

I sent Amazon an email, but LiquidGabx talked to an Amazon rep and posted their response...

Originally Posted by AmazonRep

The actual reason why the order was canceled is that the entire inventory Amazon had received from the manufacturer had a major defect that was detected by one of our valued customer like you're and then an investigation began to check if all the items have the same issue and we had to cancel mass orders and return the item back to the manufacturer

So I'm wondering if 100% of the PS4 orders are going to be cancelled? What is the defect, and how does this change the launch date? Do we have people from Atlus or Amazon here on the boards that want to comment?

MOD EDIT - Looks like we have a report on a Best Buy cancellation as well:

Originally Posted by Rurunaki

My Bestbuy Take Your Heart edition got cancelled.

Never mind:

Originally Posted by Rurunaki

Update: My order from Bestbuy was fixed. Apparently some system issue and not related to the "Amazon" incident. Thank jeebus.

Update #3

Originally Posted by BRSxIgnition



They specify Amazon, so I'm thinking it's specific to them.

ModBot
Not a mod, just a bot.
(03-17-2017, 06:40 PM)
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From the info in the OP, this appears to be a defect issue and not an issue with Amazon specifically. Until we get more info stating otherwise, please do not spam the thread with random "WTF Amazon" one liner posts.
LiK
(03-17-2017, 06:42 PM)
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I'm curious what the defect is.
Andrefpvs
Member
(03-17-2017, 06:42 PM)
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If this issue (whatever it is) affects all Steelbooks, then that's 100% of all PS4 versions of the game.

Hindsight and everything, but they really should have offered a "standard edition" option for people who don't like Steelbooks.


Edit: Apparently there's a standard option now. It wasn't that way when they announced the game's pre-orders in 2016, though.
jack_package_200
Banned
(03-17-2017, 06:42 PM)
My order still says coming April 4th. I think what saved me is that I didn't order the steelbox version, just standard PS4.

I wonder what the defect business is about.

Originally Posted by Andrefpvs

If this issue affects all Steelbooks, then that's 100% of all PS4 versions of the game.

You could order standard non steelbook copies of the game.
NinjaCoachZ
Member
(03-17-2017, 06:42 PM)
Wonder what this'll mean for the game.

A - Gets sorted in time for launch
B - Standard edition and PSN release are fine, but Steelbook and Take Your Heart are delayed
C - Entire game gets delayed (lol)

Originally Posted by Andrefpvs

If this issue (whatever it is) affects all Steelbooks, then that's 100% of all PS4 versions of the game.

Forgive me if I'm wrong, but aren't there launch versions of the PS4 game that aren't steelbooks?
dreamfall
Member
(03-17-2017, 06:42 PM)
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What region is this for? I haven't gotten any email yet.
sixteen-bit
Member
(03-17-2017, 06:42 PM)

Originally Posted by LiK

I'm curious what the defect is.

Sounds dangerous, whatever it is.

Wonder if the defective ones will be a collector's item now.
Tinfoilhatsron
Banned
(03-17-2017, 06:42 PM)
Best Buy still has preorders up for anyone who got canceled. I might get one there anyway, just in case.
Bucca
Fools are always so certain of themselves, but wiser men so full of doubts.
(03-17-2017, 06:42 PM)
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My preorder for the Take Your Heart Edition is still showing as open so hopefully I don't receive an email.

Lol at the other thread where people couldn't even be bothered to read the damn OP.
kamineko
Does his best thinking in the flying car
(03-17-2017, 06:42 PM)
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My US preorder of TYH is still live. I ordered in June if that matters
Napalm_Frank
Member
(03-17-2017, 06:42 PM)
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I hear July is pretty competition free.
bananafactory
Banned
(03-17-2017, 06:42 PM)

Originally Posted by dreamfall

What region is this for? I haven't gotten any email yet.

Same. Amazon Canada and my order is still fine
Lunar15
Member
(03-17-2017, 06:43 PM)
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Mine's not cancelled just yet. I'm sweating bullets, though.
soundtrack
Member
(03-17-2017, 06:43 PM)
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I ordered the steelbook from BB. Guess I'll be going digital if this is truly a widespread issue.
FinKL
Member
(03-17-2017, 06:43 PM)
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Hmm thinking the Premium Edition will be hard to find down the line even though Persona is super niche. I went ahead a preordered it on BestBuy figuring it would probably be cool to have the plush and bag.
Newegg, Walmart, Target, Bestbuy also still have it up
FantasticMrSnake
Member
(03-17-2017, 06:43 PM)
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Originally Posted by LiK

I'm curious what the defect is.

yeah this, mine got cancel as well, and now is out of stock everywhere in UK -___-
(yeah, i preordered from .com )
RecRoulette
Member
(03-17-2017, 06:43 PM)
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Not Amazon's fault, but I'd be sort of worried how this ends up based on how weird the Zero Time Dilemma watch thing went.
PhilipDoesMatter
Member
(03-17-2017, 06:43 PM)
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Frustrated people incoming!
Zackat
Member
(03-17-2017, 06:43 PM)

Originally Posted by NinjaCoachZ

Wonder what this'll mean for the game.

A - Gets sorted in time for launch
B - Standard edition and PSN release are fine, but Steelbook and Take Your Heart are delayed
C - Entire game gets delayed (lol)



Forgive me if I'm wrong, but aren't there launch versions of the PS4 game that aren't steelbooks?

Maybe A, likely B.

And yes I am pretty sure there is normal plastic boxes

I guess it also depends if this effected the entire stock or not
mrmickfran
Member
(03-17-2017, 06:43 PM)
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Originally Posted by Andrefpvs

If this issue (whatever it is) affects all Steelbooks, then that's 100% of all PS4 versions of the game.

There's a standard, no steelbook version of the PS4 release.
Zeouterlimits
Member
(03-17-2017, 06:43 PM)
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Uh oh, sounds like a big manufacturing mistake?
Elandyll
Banned
(03-17-2017, 06:43 PM)
So far my steelbook order from early Jan 17 is still up...
wiibomb
Member
(03-17-2017, 06:43 PM)
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I saw there were some people with the Take Your Heart edition, did they found anything defective in theirs?
GamerJM
Banned
(03-17-2017, 06:43 PM)
Huh, my Take Your Heart hasn't been canceled yet, but if it's a defect that affects all of them then I guess it will be...
DriftingSpirit
Member
(03-17-2017, 06:43 PM)
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I haven't received anything...but I'm scared.
jay
Member
(03-17-2017, 06:43 PM)
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As a mod basically took my post content then deleted mine (and possibly everything else), I should obviously be promoted to mod myself.
Bucca
Fools are always so certain of themselves, but wiser men so full of doubts.
(03-17-2017, 06:44 PM)
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How tf can a steelbook be hazardous/dangerous though lbr
Jack The Nipper
Banned
(03-17-2017, 06:44 PM)
Odd to have such a major defect on something like this? I hope it wasn't something simple after all
Conkerkid11
Member
(03-17-2017, 06:44 PM)
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Wow, that was a fast fix. Previous thread was a trainwreck sure to get picked up by some news outlets and misinterpreted.

Sucks for those who pre-ordered physical. Curious to find out what happens with this and whether or not it affected other retailers.
NinjaCoachZ
Member
(03-17-2017, 06:44 PM)

Originally Posted by Zackat

Maybe A, likely B.

And yes I am pretty sure there is normal plastic boxes

Yeah, I pretty much ranked it in order from best-to-worst case scenario. B sounds the most likely I'd say.
The Artisan
Member
(03-17-2017, 06:44 PM)
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Originally Posted by jay

As a mod basically took my post content then deleted mine, I should obviously be promoted to mod myself.

haha
EvilKatarn
Member
(03-17-2017, 06:44 PM)
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Does this mean.... another delay....
SheHateMe
Member
(03-17-2017, 06:44 PM)
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Yeah, before I pull the trigger at Best Buy, I need to know what region this is.

My preorder from June 7th of last year is still holding... but who knows for how long?

UGH, more money I didn't plan on spending (I used Amazon Gift Credit).
Jawmuncher
(03-17-2017, 06:44 PM)
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It must not be a big issue, since the steel book can still be preordered on amazon.
Zaru
Member
(03-17-2017, 06:44 PM)
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Why cancel instead of delay and notify?
It's not like they can never again deliver steelbook editions.
potatohead
Member
(03-17-2017, 06:44 PM)
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Mine didn't get cancelled yet at least. I dunno. Just steelbook edition.
Samaritan
Member
(03-17-2017, 06:44 PM)
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I swear to god if my TYH edition gets delayed because of a defect with the SteelBook, something I didn't want in the first place, I'm going to give up on life. Been holding onto my pre-order since June of last year; I don't know if I can take another delay, of any kind.
Meffer
Member
(03-17-2017, 06:44 PM)
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My Take Your Heart edition hasn't been cancelled. I live in NC for reference.
KoruptData
Member
(03-17-2017, 06:44 PM)
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I have this preordered and no email yet.

Persona 5 - SteelBook Edition - PlayStation 4 https://www.amazon.com/dp/B01GKHJPG6..._JibZybNE3JKQW
pizzacat
Banned
(03-17-2017, 06:45 PM)
is best buy affected
atomsk
Party Pooper
(03-17-2017, 06:45 PM)
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If this ends up being an overall problem and affects all retailers I'm gonna be annoyed, since I used that Best Buy Visa checkout deal + GCU to preorder this.

My gaming budget is limited, I want my $38 copy of P5.

It's not like they gave me the option to preorder a non-steelbook verison.
BiggNife
Member
(03-17-2017, 06:45 PM)
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Originally Posted by SheHateMe

Yeah, before I pull the trigger at Best Buy, I need to know what region this is.

My preorder from June 7th of last year is still holding... but who knows for how long?

UGH, more money I didn't plan on spending (I used Amazon Gift Credit).

If this is truly a manufacturing issue, then best buy preorders will probably be canceled too.
Pandora012
Member
(03-17-2017, 06:45 PM)
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I wonder could this be another Zero Time Dilemma? That was a fun rollercoster.
Shizuka
Member
(03-17-2017, 06:45 PM)
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I wonder what's the "defect" mentioned.
DrunkShogun
Member
(03-17-2017, 06:45 PM)
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Seems really fortunate for me at least that I decided to cancel my TYH edition since I couldn't see myself doing much with the extra content and settled for the standard version. This is not the type of news you want to hear so close to the release date and especially a game like persona that has had delay fever.
MaximumSpider
Banned
(03-17-2017, 06:45 PM)
If Amazon cancels my order I'm just going to preorder it on the PS Store. I don't think I can wait anymore.
But I'm praying they don't cancel.
Napalm_Frank
Member
(03-17-2017, 06:45 PM)
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So supposedly it's an issue with the steelbook (included in both editions?) in particular?
Spyder_Monkey
Banned
(03-17-2017, 06:45 PM)
Hmmm my order hasn't been cancelled yet.
Lunar15
Member
(03-17-2017, 06:45 PM)
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Originally Posted by Jawmuncher

It must not be a big issue, since the steel book can still be preordered on amazon.

Yeah, this is what's weird about it. If it was a manufacturer defect that affected all units, we'd really be seeing this across the board and at other retailers.

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