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GreyWind
Member
(04-12-2017, 08:05 PM)
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Announcement posted in the Insider dashboard for what seems Alpha ring testers. Likely to launch soon.

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.

Image credit: Xbox Reddit
Last edited by GreyWind; 04-12-2017 at 08:20 PM.
jacobeid
Member
(04-12-2017, 08:06 PM)
This is huge.
FeD.nL
Member
(04-12-2017, 08:06 PM)
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Fantastic!
Forsythia
Member
(04-12-2017, 08:06 PM)
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Fuck yeah.
Kadin
Member
(04-12-2017, 08:06 PM)
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Wow. Microsoft continuing to impress. Hope it works out as planned for them.
Vuze
Member
(04-12-2017, 08:07 PM)
Adopting Valves policy. Nice.

HI THERE SONY
Rocketz
Member
(04-12-2017, 08:07 PM)
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Ohhhhhhhh

That's great
a Master Ninja
for whom the Bell trolls
(04-12-2017, 08:07 PM)
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I hope Nintendo and Sony follow.
show me your skeleton
Member
(04-12-2017, 08:07 PM)
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and yet sony doesn't even let you cancel a prorder unless forced by law.
Redlogic
Junior Member
(04-12-2017, 08:07 PM)
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Wow, that's legit huge! Sony, it's your turn now.
SlimySnake
Member
(04-12-2017, 08:07 PM)
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Damn, thats great. I wish i could get a refund for Gears 4.

One step closer to trading digital purchases.
Loch Doun
Member
(04-12-2017, 08:07 PM)
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That's incredible, well done Microsoft!
jem0208
Member
(04-12-2017, 08:07 PM)
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That's awesome. I wonder if there's a limit to how many you can have. If there isn't that's basically a free two hour trial for any game.
L~A
Member
(04-12-2017, 08:07 PM)
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Looks like the same conditions as Steam. Really hope it's coming to other platforms.
benicillin
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(04-12-2017, 08:07 PM)
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Less than 2 hours is a pretty good benchmark I'd think.
djnewwest
Junior Member
(04-12-2017, 08:07 PM)
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Finally that's huge news.
t hicks
Member
(04-12-2017, 08:07 PM)
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Yesssss
now get on board sony
LordKano
Member
(04-12-2017, 08:07 PM)
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This is huge. Props to MS.
Theorry
Member
(04-12-2017, 08:07 PM)
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MS killing it lately.
Subtervotion
Member
(04-12-2017, 08:08 PM)
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Sony better add this. Good job MS.
ViciousDS
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(04-12-2017, 08:08 PM)
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ok.....I feel pretty confident in that kind of an ecosystem.....fucking brilliant move
L.O.R.D
Member
(04-12-2017, 08:08 PM)
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Your move Sony.
Zombie James
(04-12-2017, 08:08 PM)
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MS doing all the right things so far. Two weeks and less than two hours of gameplay for a refund is a good place to start.
Tain
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(04-12-2017, 08:08 PM)
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This and VRR support are extremely good signs.
benicillin
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(04-12-2017, 08:08 PM)
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Originally Posted by Subtervotion

Sony better add this. Good job MS.

I don't know if Sony has the backend stuff necessary to do this, but I'd hope to see it introduced on their next console at least.
Uraizen
Member
(04-12-2017, 08:08 PM)
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As kids these days would say: "Your move, Sony."
Rodney McKay
Member
(04-12-2017, 08:09 PM)
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Originally Posted by jacobeid

This is huge.

Literally, that image is gigantic when clicked on in the OP.
Jaguar Victory
Member
(04-12-2017, 08:09 PM)
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I hope people don't ruin this. They probably will.
Hoo-doo
Member
(04-12-2017, 08:09 PM)
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So like Steam then? This is a good policy. Hope the rest follows suit as well.
Chris1
Member
(04-12-2017, 08:09 PM)
Good shit, next up Playstation and Nintendo hopefully. No reason this shouldn't be standard across all digital stores.

Pleased about the 2 hour limit aswell, I may even buy some games I normally wouldn't have to try out. Yes I know I'm abusing it :(
RichiRamjag
Member
(04-12-2017, 08:09 PM)
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That's really damn awesome. I'll definitely be keeping this in mind.

Could have used it a couple of times for sure.
RoKKeR
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(04-12-2017, 08:09 PM)
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Woah.
AHA-Lambda
Member
(04-12-2017, 08:09 PM)
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God damn!!!

Looks like Valve's limitations on refunds though are quickly going to become the industry standard too.

This should also put some real pressure on others to follow suit now, especially with Sony when it comes to their dreadful customer service >_>
VanWinkle
Member
(04-12-2017, 08:09 PM)
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AMAZING. Sony, you NEED this.
Stereogatari
Banned
(04-12-2017, 08:09 PM)
Game changer.
timlot
Banned
(04-12-2017, 08:10 PM)
Damn that's nice.
commish
Jason Kidd murdered my dog in cold blood!
(04-12-2017, 08:10 PM)
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Originally Posted by Chris1

Good shit, next up Playstation and Nintendo.

Nintendo will never do this. Sony will most likely follow, though. I'm sure all of us have games we weren't feeling after an hour.
DAREALGUMMY
Member
(04-12-2017, 08:10 PM)
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Imagine if MS had done everything it has so far ready to go (not hardware related) on day 1?
BadWolf
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(04-12-2017, 08:10 PM)
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Very nice, good work MS.
Spade
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(04-12-2017, 08:10 PM)
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This is very good news.
Megatron
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(04-12-2017, 08:10 PM)
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Anyone who doesnt think competition is a good thing is delusional. This right here is why you shouldnt root for one console to destroy another.
Bear Cub in Sky
Member
(04-12-2017, 08:10 PM)
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This is awesome.
wrowa
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(04-12-2017, 08:10 PM)
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Very nice to see Microsoft following Valve's example.
Succinct Verbosity
Member
(04-12-2017, 08:10 PM)
Sony need to do this, but given how out of touch psn can seem at points, I don't know if they will any time soon.
somesayyea
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(04-12-2017, 08:10 PM)
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great move
Baleoce
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(04-12-2017, 08:11 PM)
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It's great that this is coming to the console space. Digital on console really needed this.
DocSeuss
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(04-12-2017, 08:11 PM)
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Has there ever been a more consumer-friendly platform holder?
Black Pewter
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(04-12-2017, 08:11 PM)
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Originally Posted by Chris1

Good shit, next up Playstation and Nintendo hopefully. No reason this shouldn't be standard across all digital stores.

This is a pipe dream bro
sam777
Banned
(04-12-2017, 08:11 PM)
Great policy, surprised MS have not made a bigger deal about this.
Xer0
Member
(04-12-2017, 08:11 PM)
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Well done to MS for this. Hope this forces Sony at the very least to take the step as well. Next step is to make some games I want to buy on their service. ;)

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