Nintendo retailer customer service training video (1991)

[Wario64]

http://www.youtube.com/watch?v=WYjgHLFZMa0

[DoctorWho]

http://www.youtube.com/watch?v=WYjgHLFZMa0

I spent years in retail. The customers in this video are pretty accurate.

"EEPROM"

[Super_Chicken]

"That's why the seal of quality goes on every one of our products"

[DoctorWho]

"If you put it into port number 2, it won't work"

That's what she said.

[Zombie James]

Oh cool, it's the guy from 24 and Enterprise.

[DoctorWho]

They never really resolve the issue with the guy and his stick NES. If they let that story continue, he would have a fit and knock over a magazine rack.

[Link]

I get a kick out of the fact that Nintendo still has that same customer service number.

[Cerrius]

1-800-255-3700

is it wrong that I've known that number by heart since I was 5?

[Gomu Gomu]

^ What is it for ?
I've always wandered what was that number for.

[Guy Legend]

I feel like buying another Nintendo now.

[Cerrius]

^ What is it for ? I've always wandered what was that number for.

Nintendo Customer Service

[Wario64]

^ What is it for ? I've always wandered what was that number for.

Back in the day, it was a primary source to collect information on video games. You guys have it easy, F5 on NeoGAF until news comes along your way. I used that hotline to figure out when games were coming out.

[FoxSpirit]

Oh wow... I work in retail... oh god...

I can't finish watching... peces.... tearing... I'm also on sick leave... augh!!

Funny thing, I'll handle this no problem in person but I just can't bear watching this

[SA Louisgod]

Huh, that was actually a surprisingly good training video.

[Drkirby]

I get a kick out of the fact that Nintendo still has that same customer service number.

Why would they of changed it?

[El_TigroX]

Man, people in the 90s sucked.

I can't believe I just watched that whole damn thing.

Edit: I love that background with all the boxes - brings back some serious memories. Ahhhhh nostalgia.

[NintendoGal]

It looks like it was filmed at NOA Redmond, next to Fun & Games where they have the display area.

[Link]

Why would they of changed it?

They wouldn't have. It's just a trip still seeing the same phone number I used to call as a kid.

[Nabs]

eprom

[botticus]

I'm glad my mom spent $11.95 on the NES Cleaning Kit. I just pulled it out of the drawer and it's still in the original packaging with an unused cleaning strip.

[ShinHayase]

Pretty neat!

It seems to be quite well made. It was interesting seeing this repair place. real?

[NintendoGal]

Pretty neat! It seems to be quite well made. It was interesting seeing this repair place. real?

See my comment for the answer to this, if that's where they filmed it.

[DoctorWho]

Oh wow... I work in retail... oh god... I can't finish watching... peces.... tearing... I'm also on sick leave... augh!! Funny thing, I'll handle this no problem in person but I just can't bear watching this

As someone who use to be in retail, I felt the same thing.

[MotherFan]

As someone who use to be in retail, I felt the same thing.

Indeed. I workded at Macy's for awhile and its crazy what customers try to pull. The first guy in the video

[CTLance]

Fuck. all that video did was confirm that I may never again listen to the Dr Mario OST without feeling all sappy thanks to that "my first friend" dog video. I hate you, neogaf. :(

[Big-E]

Was expecting this to be a lot funnier than it was. Only mildly amusing thing is that Phlox was in it.

[Link]

Fuck. all that video did was confirm that I may never again listen to the Dr Mario OST without feeling all sappy thanks to that "my first friend" dog video. I hate you, neogaf. :(

I'm probably going to regret asking this, but: what video?

[test_account]

Nice! :) I really enjoy to watch these old video game related videos! :) It brings back memories for me back to the good old Nintendo 8-bit and Super Nintendo days! :) Thanks for posting this video, Wario64! :)

[CTLance]

I'm probably going to regret asking this, but: what video?

Nah, you won't regret it. It's just that (in general and as a dog owner especially) I'm pretty susceptible to that stuff.

Anyway, go here to watch the video in question.

[Htown]

I work returns, and ain't nobody ever offered to bring ME a pie. :(

God that first part rings soooo true. I see like 14 people like that every day.

But dear Lord, do you how pissed people actually get if you tell them to call the manufacturer about a problem? I don't know why it's so hard to understand that the manufacturer warranty is longer than the in-store warranty.

[Regulus Tera]

I'm probably going to regret asking this, but: what video?

Oh why, why did you have to ask? :( *sheds a tear*

[Link]

Nah, you won't regret it. It's just that (in general and as a dog owner especially) I'm pretty susceptible to that stuff. Anyway, go here to watch the video in question.

God dammit, I was watching it thinking it'd be all happy and cute, then the end comes and hits me in the balls with a sack of nickels.


EDIT -

Oh why, why did you have to ask? :( *sheds a tear*

I was unaware!

[Struct09]

It looks like it was filmed at NOA Redmond, next to Fun & Games where they have the display area.

Yep, a lot of that was clearly shot at NOA. You can even see their white building through some of the windows.

I watched the whole thing through just due to seeing the old boxes. Memories...

[fallengorn]

I love how the one problem they solved involved buying a Nintendo product.

[loosus]

YOU'RE NOT A NINTENDO MECHANIC!

[Agent Icebeezy]

Last time I called this number was to get help in Secret of Mana.

[QuickSilverGunk]

This made my day.
I remember calling up and getting my N64 controller replaced one time.

[Not A Fur]

Anyway, go here to watch the video in question.

Aw goddamnit :~(

That was really sweet though. Thanks!

[Dreamwriter]

Why would they of changed it?

Actually they did change it. When *I* was a kid the number to call was 1-800-422-2602. Later on they changed it to the newer one, but the old one still works.

[No_Style]

That's an informative video. I can better serve my clients with this.

[firehawk12]

Quite a few CSRs could learn from this video. :p

[FoxSpirit]

Nah, you won't regret it. It's just that (in general and as a dog owner especially) I'm pretty susceptible to that stuff. Anyway, go here to watch the video in question.

Awwww, that's so sweet ;-;

[Surfheart]

"Can I bring you a pie later?"

[Diortem7]

"If you put it into port number 2, it won't work" That's what she said.

Nice one!

[SuperAngelo64]

Why did I watch this whole thing?

[Teknoman]

http://www.youtube.com/watch?v=WYjgHLFZMa0

I know its for Nintendo only...but this video (or at least the beginning) is a perfect example of a day at my Gamestop.

[Kaijima]

Why did I watch this whole thing?

catsmashingintoaraccoonsmashingintoatrainsmashingintothemooninslowmotionwit hbaysplosions.gif

[FoxHimself]

Oh cool, it's the guy from 24 and Enterprise.

Haha, I recognized his voice at once. What a dork amirite

[TheSonicRetard]

Anyway, go here to watch the video in question.

I just cried so hard after seeing that. Flood of memories of every dog I've ever owned. <3 Paco, Strike, and Kennedy.

I've been thinking really hard about getting another dog around summer time, and I think that video sealed the deal.

[Drkirby]

The NES is not working right with the lady, it glitched right to the castle on start up.

Also, I want a Nintendo trouble shotting guide ;-;