Hey guys - apologise for my absence here, we've gone through a lot of changes since the Dead Island mess
To answer some questions:
Refunds
Our refund policy is found at the bottom of the site. There are 'special situations' which may be why some people find it easier to get a refund than others. Not working for customer services I can't be much more detailed than that I'm afraid.
Ubisoft in America
We're in talks with Ubi. We should have their games available in America sometime in October - until then you may see a 404.
EA
EA games are coming - we just have to test our delivery system for them a little more. The first ten should be online in a week or so, I think we've got around 50 more to go up after that.
Blowout Sale
Someone turned the voucher off early - oops! We're extending it over the whole weekend to give America a chance to grab the sales.
We don't have the 15% to 35% stack on discounts this time - these were one time sales with incredibly intense discounts that we can't run all the time. Maybe we'll get a 35% discount back at some point in the future, until then I think 25% on the entire catalogue is a fairly good deal