If your Xbox Live account has been hacked, please post the following info:
-The date it occurred
-Your "damages" (points spent, games played you don't own, etc.)
-Your current situation with MS (if your account is suspended, under investigation, etc.)
-If you have an EA account of any kind, or have played any EA games in the past few months
-If your password, to your knowledge, was a unique one between your EA and MS account.
-How old your Gamertag/Live account is, and
-Your compensation, and whether it's been resolved or not.
-If your security question was changed, and if so, whether the new answer has Chinese characters.
-Did you have the 4-button security pass code enabled for your account? (thanks ukresistance!) (also can anyone confirm if this passcode is local console only or tied to the account?)
EDIT: the stats so far out of the 30 cases posted in this thread (as of post #95):
It seems a majority/almost all cases had EA accounts, however there's no indication of being "hacked" via having the same passwords between EA/MS accounts, since many had different passwords.
However this is the most interesting info I've seen so far:
If you have been hacked, can you please check with MS to see if your secret question has similarly been changed to a foreign language as well?
Originally Posted by ObiDin
*Edit: FYI, During the investigation I was told that my secret question for resetting my password was written in Chinese(which I don't speak or read/write) and allowed the person back into my account after I changed my password. I didn't even think to check that when changing my password.