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Blackvette94
Member
(04-10-2012, 04:57 PM)
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So I bought a new VS stick when they came out last month, got it and decided that it was too big for me so I sold it on eBay. The buyer gets it and it doesnt work, it was brand new and never used.

He has tried multiple times with customer support, they say they will send him another and give a Fedex label to ship the broken one back to him and NOTHING has happened.

He has talked to Markam through Twitter a few times and gets a promise that things will be handled and he is handed off to a tech that NEVER responses to him.

I have bought alot of Madcatz stuff in the last few years, I have a TE stick, two MLG controllers, I love their products and Markman.

BUT this is just totally unacceptable. This has been going on for over 3 weeks and still no resolution. The stick with shipping cost $220.

Please Markman, help, thank you.
shagg_187
lapdance transform pants
(04-10-2012, 04:59 PM)
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"So I bought a new VS stick when they came out last month, got it and decided that it was too big for me so I sold it on eBay. The buyer gets it and it doesnt work, it was brand new and never used."

Scam?! I thought their Sticks were very reliable, with Markman by their side.
sixteen-bit
Member
(04-10-2012, 05:00 PM)
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Originally Posted by shagg_187

Scam?!

Possibly, but my SF4 TE stick was DOA out of the box too. It took them a month to get me replacement.

I really don't trust Madcatz products. In my experience they are not reliable at all.
ClosingADoor
Member
(04-10-2012, 05:00 PM)
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Let him sent it back to you. How do you know he's not just scamming you?
Kahoona
Member
(04-10-2012, 05:00 PM)
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I've had horrible response times with their support as well. I bought a stick a while ago and one of the buttons didn't work right from when I took it out of the box. I emailed them about it and it took 3 weeks to get a reply. I ended up just not bothering sending the stick back and just swapped around the buttons so that the faulty one was a button I didn't use.
Blackvette94
Member
(04-10-2012, 05:01 PM)
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Originally Posted by shagg_187

"So I bought a new VS stick when they came out last month, got it and decided that it was too big for me so I sold it on eBay. The buyer gets it and it doesnt work, it was brand new and never used."

Scam?! I thought their Sticks were very reliable, with Markman by their side.

You would be wrong. Period. The stick does not work according to the buyer. It just scrolls down. I gave him the original receipt and he has provided that to Madcatz.

How is that a scam??
shagg_187
lapdance transform pants
(04-10-2012, 05:01 PM)
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Originally Posted by _dementia

Possibly, but my SF4 TE stick was DOA out of the box too. It took them a month to get me replacement.

I really don't trust Madcatz products.

That blows. If I pay $149+, I expect Logitech level of customer service and reliability.
Blackvette94
Member
(04-10-2012, 05:02 PM)
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Originally Posted by ClosingADoor

Let him sent it back to you. How do you know he's not just scamming you?

He filed an eBay case against me. I called him and talked to him a few moments ago. He does not seem to be trying to take advantage of me.


I just HOPE Markman and Madcatz makes good on this, its an expensive stick and it to be DOA out of the box is horrible!
shagg_187
lapdance transform pants
(04-10-2012, 05:04 PM)
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Originally Posted by Blackvette94

You would be wrong. Period. The stick does not work according to the buyer. It just scrolls down. I gave him the original receipt and he has provided that to Madcatz.

How is that a scam??

Its never wrong to look at all possibilities. A possibility being that he owned a stick, fucked it up, bought yours with one month receipt and is planning to return the broken one to MadCatz.

I've been robbed off shit loads on eBay so I stopped using it as a source of trade. I rather meet the person and test it out in person, or say its sealed and I don't guarantee if it'll work or not, but that the receipt is included.

Nevertheless, I hope this gets sorted out. PM Markman.
Castor Krieg
Banned
(04-10-2012, 05:05 PM)

Originally Posted by Blackvette94

You would be wrong. Period. The stick does not work according to the buyer. It just scrolls down. I gave him the original receipt and he has provided that to Madcatz.

How is that a scam??

Why is that your problem? The warranty is provided by the company, and the item is still within warranty period. You gave the buyer a receipt with which he can get it covered.

Did you try a stick even once? Did you write "works perfectly" in the description?
sinseers
Member
(04-10-2012, 05:07 PM)
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Not trying to be a smart arse, but your first mistake was buying Madcatz to begin with. Either go logitech or first party. Anything else and you are literally playing russian roulette.
sixteen-bit
Member
(04-10-2012, 05:08 PM)
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Originally Posted by sinseers

Not trying to be a smart arse, but your first mistake was buying Madcatz to begin with. Either go logitech or first party. Anything else and you are literally playing russian roulette.

I'd add Hori to the "buy with confidence tier" as well.
Lambtron
Member
(04-10-2012, 05:08 PM)
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Originally Posted by sinseers

Not trying to be a smart arse, but your first mistake was buying Madcatz to begin with. Either go logitech or first party. Anything else and you are literally playing russian roulette.

I've bought four different TE sticks and had zero issues.
Yes Boss!
Member
(04-10-2012, 05:09 PM)
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Originally Posted by sinseers

Not trying to be a smart arse, but your first mistake was buying Madcatz to begin with. Either go logitech or first party. Anything else and you are literally playing russian roulette.

Yeah, cause Logitech and MS make arcade sticks.
shagg_187
lapdance transform pants
(04-10-2012, 05:12 PM)
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Originally Posted by Yes Boss!

Yeah, cause Logitech and MS make arcade sticks.

I heard their stick has 900 degrees turn radius and have 6 speed shifter.
LegatoB
Member
(04-10-2012, 05:12 PM)
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Originally Posted by sinseers

Not trying to be a smart arse, but your first mistake was buying Madcatz to begin with. Either go logitech or first party. Anything else and you are literally playing russian roulette.

Wow, did you just get here from 2002?
Skilletor
Member
(04-10-2012, 05:13 PM)
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Originally Posted by sinseers

Not trying to be a smart arse, but your first mistake was buying Madcatz to begin with. Either go logitech or first party. Anything else and you are literally playing russian roulette.

I own 3 TEs. No issues.

You should probably read the devices he's talking about before making comments like that.
Moofers
Member
(04-10-2012, 05:13 PM)
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I've got one SFIV SE Stick, A Soul Edition TE, A SFXT Fight Stick Pro, and a Namco TE S all sitting upstairs in my closet. All of them work beautifully. I've never had a problem with MCZ stuff in the last 5 years. They are like a new company.

OP, this isn't your problem. He has the receipt, the item is under warranty, it is not your problem anymore. As far as you know, it was working when you sold it. That's as far as your commitment needs to go.
Conceited
mechaniphiliac
(04-10-2012, 05:14 PM)
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Originally Posted by sinseers

Not trying to be a smart arse, but your first mistake was buying Madcatz to begin with. Either go logitech or first party. Anything else and you are literally playing russian roulette.

...What?

I've heard bad things about MCZ support before, luckily I haven't had to deal with them...yet.
demigod
Member
(04-10-2012, 05:17 PM)
Wow, who pays $220 for a TE stick, aren't those sticks like $150 on Amazon or Buy.com? Looks like that other poster is right, you're being scammed.
letsbereasonable
Member
(04-10-2012, 05:18 PM)

Originally Posted by demigod

Wow, who pays $220 for a TE stick, aren't those sticks like $150 on Amazon or Buy.com? Looks like that other poster is right, you're being scammed.

The VS stick starts at $200.

Madcatz isn't as terrible as they once were, but they are pretty hit or miss on the components they deal with themselves. The SF4 SE joystick was complete garbage, while the PCBs on the earlier TE/SE sticks gave a lot of users trouble (shorting out, not registering stick directions/button presses, etc). The stuff in the newer sticks is a little better, but we'll see how they do as they age.
Last edited by letsbereasonable; 04-10-2012 at 05:21 PM.
Haeleos
Member
(04-10-2012, 05:19 PM)
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I've had similar issues with their customer service. They will just straight up not respond to your issue. I sent them multiple emails on replacing the failure prone wireless dongles they used for the PS3 pads, and they finally responded on the third time I asked with a stock answer.
Last edited by Haeleos; 04-10-2012 at 05:22 PM.
default two
Member
(04-10-2012, 05:21 PM)
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That's a lot of money for the ability to connect to another stick.
TommyT
Member
(04-10-2012, 05:23 PM)
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Originally Posted by Blackvette94

He filed an eBay case against me. I called him and talked to him a few moments ago. He does not seem to be trying to take advantage of me.


I just HOPE Markman and Madcatz makes good on this, its an expensive stick and it to be DOA out of the box is horrible!

Well of course he doesn't.
demigod
Member
(04-10-2012, 05:24 PM)

Originally Posted by letsbereasonable

The VS stick starts at $200.

I can't seem to find it, link?
letsbereasonable
Member
(04-10-2012, 05:26 PM)

Originally Posted by demigod

I can't seem to find it, link?

Amazon

MadCatz/Gameshark Store
Yes Boss!
Member
(04-10-2012, 05:28 PM)
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Originally Posted by Friedreich

That's a lot of money for the ability to connect to another stick.

Sticks are creeping up towards the $200 mark. I don't think the price has anything to do with its ability to connect (they charge you $20 for that), more to do with the size.
Haeleos
Member
(04-10-2012, 05:28 PM)
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Originally Posted by Friedreich

That's a lot of money for the ability to connect to another stick.

You have to buy the connector kit separately, too.
sixteen-bit
Member
(04-10-2012, 05:31 PM)
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Originally Posted by Haeleos

You have to buy the connector kit separately, too.

ka-ching!
demigod
Member
(04-10-2012, 05:49 PM)

Originally Posted by Haeleos

You have to buy the connector kit separately, too.

Looks nice but wtf, $50 more for that stick yet it doesn't come with connector? So why the $50 premium, is it because its steel or what?
5amshift
Member
(04-10-2012, 05:53 PM)
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Originally Posted by sinseers

Not trying to be a smart arse, but your first mistake was buying Madcatz to begin with. Either go logitech or first party. Anything else and you are literally playing russian roulette.

Yeah, I'm siding with this guy. You jumped on the sheeple list. Should've went with Hori, B15SDM or Qanba.
Yes Boss!
Member
(04-10-2012, 05:54 PM)
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Originally Posted by demigod

Looks nice but wtf, $50 more for that stick yet it doesn't come with connector? So why the $50 premium, is it because its steel or what?

Bigger? I dunno. It is $40 more, btw. Yeah, a bit of a slap in the face to charge $20 for the connector considering you paid $400 for two of them.

I'm definitely more of a Hori fan but all of my MC sticks have worked fine. Never any problems there.
Blackvette94
Member
(04-10-2012, 06:01 PM)
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Originally Posted by Castor Krieg

Why is that your problem? The warranty is provided by the company, and the item is still within warranty period. You gave the buyer a receipt with which he can get it covered.

Did you try a stick even once? Did you write "works perfectly" in the description?

I never used it, I got it in the mail, and sameday put it on eBay as it was just too big for me. I never even undid the USB cable so I never plugged it in.

I actually never thought it wouldnt work as I have a TE stick that I got when that launched that works perfectly and I have 2 MLG pads that both are amazing.

I hope Madcatz makes things right with this guy.

P.S. I would still buy Madcatz as I love their high end products they sell, the MLG pad is my fav controller ever!
bPod
Member
(04-10-2012, 06:57 PM)
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I emailed their customer service regarding their Tritton headphones and it took 6 weeks for a reply; after the first week, I gave up
Wolfgunblood Garopa
Member
(04-10-2012, 07:08 PM)
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Originally Posted by 5amshift

Yeah, I'm siding with this guy. You jumped on the sheeple list. Should've went with Hori, B15SDM or Qanba.

Kia Forte, BMW 7series, Chevy Cruze. Any one of those will do.
Automatisch
Member
(04-10-2012, 07:10 PM)
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I have a messed up RAT 7 that I'm still waiting to get a response on from the other day. It's like they don't even have a CS department or something, and at this point I'm about to go back to Razer or another brand, which sucks because I think the RAT 7 is a nice mouse overall.
Skilletor
Member
(04-10-2012, 07:10 PM)
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lol @ B15.
Lazy vs Crazy
Member
(04-10-2012, 07:14 PM)
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Of course it is hard getting service from them, their stuff breaks so often their customer service people must be completely inundated.
2n2
Member
(04-10-2012, 07:14 PM)
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Seriously don't use ebay anymore. A buyer can file a frivolous or outright false claim despite you doing everything 100% by the book, and under their protection policy, you're screwed. It's really turned into a terrible place to sell.
sixteen-bit
Member
(04-10-2012, 07:15 PM)
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Originally Posted by 2&2

Seriously don't use ebay anymore. A buyer can file a frivolous or outright false claim despite you doing everything 100% by the book, and under their protection policy, you're screwed. It's really turned into a terrible place to sell.

Great place to buy, shittiest place to sell
5amshift
Member
(04-10-2012, 07:15 PM)
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Markman if you see this, let MadCatz know I'll work PR for them.
El Sloth
watch me play my flute
(04-10-2012, 07:20 PM)
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Originally Posted by sinseers

Not trying to be a smart arse, but your first mistake was buying Madcatz to begin with. Either go logitech or first party. Anything else and you are literally playing russian roulette.

I've got a TE that I've been using for coming up on two years with absolutely zero issues.


Anecdotes etc.
2n2
Member
(04-10-2012, 07:21 PM)
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Originally Posted by _dementia

Great place to buy, shittiest place to sell

Yes, I should have clarified.
Phat Michael
Member
(04-10-2012, 07:26 PM)
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ive got a TE stick and have had no problems - saying that i dont use it anymore because i have a HORI VLX RA PRO - best stick ever imo. its the massive one the size of a small aircraft carrier.
Castor Krieg
Banned
(04-11-2012, 08:25 AM)

Originally Posted by Blackvette94

I never used it, I got it in the mail, and sameday put it on eBay as it was just too big for me. I never even undid the USB cable so I never plugged it in.

I actually never thought it wouldnt work as I have a TE stick that I got when that launched that works perfectly and I have 2 MLG pads that both are amazing.

I hope Madcatz makes things right with this guy.

P.S. I would still buy Madcatz as I love their high end products they sell, the MLG pad is my fav controller ever!

Then it is not your problem. He has all the information and receipts to make use of the warranty. In your auction you probably wrote "never used", "brand new", etc. Dispute his eBay claim, this is not your problem now.
Last edited by Castor Krieg; 04-11-2012 at 08:41 AM.
Erdem
Banned
(04-11-2012, 08:48 AM)
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Originally Posted by shagg_187

That blows. If I pay $149+, I expect Logitech level of customer service and reliability.

Do you mean two months?
SmokeMaxX
Member
(04-11-2012, 09:21 AM)
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MadCatz makes the best sticks for the price in the business. Not really a comparison. Yeah they might be 150 or 200 now, but there are a ton of sales that always drive the price down. Getting one at $100 isn't unreasonable. Other companies have "reliable" sticks but they all have their share of problems. Yes this includes Hori (terrible stick design; seriously one has "wings" and the other is like carrying a suitcase around), Qanba/EightArc (had several different sticks that had connectivity issues MID MATCH on PS3 consoles), etc. The worst problem with a TE is that the RT button will go out and then all you have to do is switch two QDs around and problem solved.
Amagon
Member
(04-11-2012, 09:33 AM)
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Originally Posted by bPod

I emailed their customer service regarding their Tritton headphones and it took 6 weeks for a reply; after the first week, I gave up

Haha, I had a problem with my Tritton too and email them twice. No response. Markman, explain this bullshit!
SegaManAU
Member
(04-11-2012, 10:02 AM)
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Originally Posted by shagg_187

That blows. If I pay $149+, I expect Logitech level of customer service and reliability.

I've had to deal with Logitech before, and they are hopeless.
G0DLIKE
Member
(04-11-2012, 10:15 AM)
I remember visiting one of my cousins over a decade ago and he had like 6x N64 controllers. I asked him why so many controllers and he explained all 4 of his Mad Catz controllers were broken. Not sure if Mad Catz were entirely at fault though, 'cause he also had a lot of Sega Mega Drive/Genesis controllers. Some of them had bite marks..

Some time after that my Mad Catz 2X PS1 memory card broke, which I had replaced, worked OK for a year, then the replacement card broke. I decided to never buy another Mad Catz product.

Then a few years ago, a friend of mine bought a Mad Catz SE stick brand-new and found some of the buttons were semi-unresponsive within a week. He got a refund and bought a TE, but had an issue with the PCB after a few months and got his money back.

Moral of the story; If you buy Mad Catz, you're a mad cat.
Last edited by G0DLIKE; 04-11-2012 at 10:16 AM. Reason: spelling error

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