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Member
(05-02-2012, 06:28 PM)
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#6001
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Member
(05-02-2012, 06:33 PM)
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#6002
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Member
(05-02-2012, 06:34 PM)
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#6003
They're asking for a huge PR mess if they don't. |
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Member
(05-02-2012, 06:35 PM)
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#6004
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Member
(05-02-2012, 06:35 PM)
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#6005
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Worships the porcelain goddess
(05-02-2012, 06:38 PM)
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#6006
They have measures in place. If they did give out the fully product key for the game already, that would be very silly. Stores received an entirely different set of codes which unlocked just the beta and not the full game. Why would Anet not do this for their own orders? Giving people the full retail key right now would just open them up I would think. If Steam/Origin/etc allows you cancel, Anet sure does.
Let me make this very clear. Gamestop CAN NOT REFUSE TO CANCEL A PRE-ORDER AND REFUND MONEY/TRADE CREDIT. There is no system in place for us to "lock in" a "pre-purchase." Talk about lawsuit city...
Last edited by Kintaro; 05-02-2012 at 06:41 PM.
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Junior Member
(05-02-2012, 06:38 PM)
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#6007
http://www.guildwars2.com/en/the-gam...q/#forty-seven
Quote:
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Member
(05-02-2012, 06:39 PM)
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#6008
Yeah exactly. I mean personally I'm all about consumer empowerment and I think if the beta isn't part of the price, you should be able to return it. But that's not what I'm asking about. I'm wondering how he provided four separate returns from people who backed off because of the beta. If they played the beta, they have their serial code registered, just like if you bought New Vegas at GameStop and registered it on Steam. You can take back the physical product but you still opened and own the game. I'm just curious about the process. Does the store clerk make a call to ArenaNet?
EDIT: okay, I saw the answer above. I didn't know they gave out beta only keys to retail pre-purchasers. That makes sense. |
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Member
(05-02-2012, 06:39 PM)
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#6009
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Member
(05-02-2012, 06:39 PM)
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#6010
I think the beta codes are just that, beta codes. I'm in the beta and didn't prepurchase, I got a code at PAX East. I'm pretty sure I still need to buy the game when it comes out.
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Tragic victim of fan death
(05-02-2012, 06:40 PM)
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#6011
Got ninja'd with the answer above.
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Member
(05-02-2012, 06:41 PM)
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#6012
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Member
(05-02-2012, 06:41 PM)
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#6013
Nope, there was no beta code if you bought it online. Just the full game, which gave you beta access. |
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Member
(05-02-2012, 06:42 PM)
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#6014
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Worships the porcelain goddess
(05-02-2012, 06:45 PM)
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#6015
Making the beta codes and retail codes one and the same is completely stupid and I'm surprised they did that. Not a smart way of doing it since the game is unreleased and they leave themselves open to cancelss/code mix ups. |
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Member
(05-02-2012, 06:49 PM)
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#6016
As for the codes it's essentially the same as Blizzard does but they're cutting out the physical key needed later. The game is tied to your account once it's tied(in the beta) you're good, if you don't get to that point it can be fixed. The only issue is if people get refunds without any kind of communication to ANet which they probably have at those retailers. |
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Member
(05-02-2012, 06:49 PM)
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#6017
WTF, ArenaNet? |
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Banned
(05-02-2012, 06:55 PM)
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#6018
I don't remember the equation, but the key I got was 25 characters long, and was obviously capable of holding any letter and any number, giving it a total of 36 possibilities per character.
That is either 25^36 or 36^25. Either way, there are so many keys available in that sequence. I highly doubt there is going to be any key confusion. ANet are not retarded. I can make a simple VB or Java application that can properly keep track of keys of that magnitude, and I am an amateur programmer. I am sure ANet can do it too. |
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Worships the porcelain goddess
(05-02-2012, 07:02 PM)
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#6019
I won't comment too much on it though. Arenanet just made it harder on themselves I guess. Nothing was wrong with the simple beta with pre-order model. They just tried to reach a bit further to get some money up front? I don't know. |
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Member
(05-02-2012, 07:05 PM)
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#6020
Well I got some kind of code at PAX that let me play in the beta. I assume that was what gamespot was handing out for the pre-orders. So if that isn't a beta code do I actually have a full copy of the game now?
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Member
(05-02-2012, 07:07 PM)
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#6021
All other ways of purchasing the game (online or Europe retail standard edition) give you the full product key, which would then require contacting Anet for a proper refund. |
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Member
(05-02-2012, 07:12 PM)
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#6022
As far as I know, physical copies have to register a key once they get the game, don't they? If not, that's really ANets fault for not using such a system. If they do use it then they'd get a few days grace period before their account is disabled and they register a retail key. At least in the US. The EU situation is strange, so I can't comment on that.
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Member
(05-02-2012, 07:15 PM)
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#6023
For a variety of reasons, I don't want to call shenanigans on anything Kintaro is saying outright, but I will say these few things:
-It is possible to obtain a refund for a digital copy purchased anywhere through NCSoft (not ArenaNet) customer support if you haven't applied/registered your serial key. I know this because someone did it successfully after accidentally pre-purchasing twice. This is exactly how it should work because if they didn't use the key they haven't done anything as a result of the purchase that makes any impact and are of course entitled to their money back. This should be the case to anyone who pre-purchases and did not register their beta code. -An employee at my local GameStop clearly distinguished between pre-orders (in which a customer puts down an amount of money they choose, untaxed, and a physical copy of the game is reserved for them in the store) and prepurchases (in which the customer pays the full amount including tax, and is given a code for beta access). I asked if I could put down $10 and still get a key (hoping he was uninformed enough to let me do so) and he immediately said no and that he had to enter the transaction for a full pre-purchase separately. -If GameStop refunds a customer in full for a pre-purchase, I have to imagine that that particular GameStop does not call up NCSoft or ArenaNet to tell them to invalidate the associated beta key. I'd love to be proven wrong about this, but it doesn't seem likely. This is very, very bad. It means not only that someone could intentionally pre-purchase, register the key for a beta weekend, play through the weekend and then go back to get a refund (as Kintaro's four customers did), but also that they could continue playing in any future beta weekends unrestricted, despite having put no money down and not even intending to get the full game, which could potentially even skew ArenaNet's numbers for allocation and server distribution if a significant number of people do it. -You cannot get a refund on an activated code that was purchased digitally; this would be equivalent to buying and opening a retail game from Gamestop and trying to return it for a full refund. For all intents and purposes, pre-purchasers that got the game this way do own the product already, and our accounts, the installed client, and so forth will remain the same at launch, we simply don't have access to the servers unlocked. Retailers of physical copies are handling this differently and I don't blame either side for requiring the customer to come back into the store to get a second code at launch. And now I guess I would like to address Kintaro regarding the "lol is prepurchase for the full game or not" nonsense. Yes, you are pre-purchasing the full retail game for $60. None of the extra stuff you get (hero's band, headstart access, or beta weekend access) are part of the cost of that $60. Anyone looking at it that way needs to seriously adjust their expectations, quite likely in all areas of their lives, not just waiting for videogame releases. Those bonuses you are given for prepurchasing are given because you bought the game early. That's all there is to it. Essentially you could even consider them free- if you were going to purchase the game when it came out, you're being rewarded for putting the money down now instead. If you weren't going to purchase the game when it came out, or you weren't sure you wanted it, why would you purchase it in advance? Anyway, again, I'm not saying Kintaro is lying about the 4 people that came in and got refunds. In summary I'm just saying it's a bad idea if retailers are doing this and opens things up to a lot of potential abuse.
Last edited by Hawkian; 05-02-2012 at 07:21 PM.
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Member
(05-02-2012, 07:23 PM)
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#6024
Why are we talking about these bastard people?
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Member
(05-02-2012, 07:25 PM)
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#6025
Well, I've been thinking about since Kintaro first mentioned he had people "cancel their pre-purchases," and I'm assuming we're talking about it because there's really not that much else to talk about and we're all going through withdrawal
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Member
(05-02-2012, 07:29 PM)
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#6026
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Member
(05-02-2012, 07:32 PM)
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#6027
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Member
(05-02-2012, 07:34 PM)
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#6028
This November joke is going too far. |
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Member
(05-02-2012, 07:35 PM)
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#6029
Too November far you say?
I say not November far enough! ...wow, I am going to lose it waiting for this game to come out |
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Worships the porcelain goddess
(05-02-2012, 07:35 PM)
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#6030
If Arenanet fucked up, it is on their end. The rest of your post isn't worth addressing. |
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Tragic victim of fan death
(05-02-2012, 07:42 PM)
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#6031
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One day I realized that sadness is just another word for not enough coffee.
(05-02-2012, 07:43 PM)
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#6032
I would be angry too if people told me the things that happened to me today didn't happen.
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Tragic victim of fan death
(05-02-2012, 07:45 PM)
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#6033
I would be too. However, that doesn't mean he has to blow up in everyone's face. Granted, I'm not saying I'm not guilty of doing this sometime either. I'm just advising. Secondly, I think the problem comes from the fact that the argument is a misunderstanding of definition of "prepurchase"
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One day I realized that sadness is just another word for not enough coffee.
(05-02-2012, 07:47 PM)
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#6034
No, it comes from Kintaro saying "ArenaNet dun goofed" and Hawkian saying "No they didn't you're lying/it's Gamestop's fault".
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Member
(05-02-2012, 07:50 PM)
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#6035
Again, I'm not saying you/your store did not issue refunds to the four customers you described. I'm saying that this scenario is rife with problems if it occurs. I was also noting that there is a disconnect between a typical preorder scenario (which customers can partake in for any game including GW2) and the prepurchase scenario for GW2, which I confirmed at a GameStop.
Lacking any evidence either way, Kintaro described what happened, and I described the potential problems with it happening. No one lied. Not sure where your attitude is coming from here. :-/ |
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Member
(05-02-2012, 07:53 PM)
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#6036
You work at a retailer. We don't. You've been questioned, so provide an answer. Don't shit yourself over it. Shake hands?
Last edited by animlboogy; 05-02-2012 at 07:56 PM.
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Member
(05-02-2012, 07:58 PM)
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#6037
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Tragic victim of fan death
(05-02-2012, 07:59 PM)
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#6038
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Member
(05-02-2012, 08:00 PM)
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#6039
This is how I always understood the circumstance:
You can pre-order and get nothing but the retailer's obligation to hold your copy for however long the policy is and a one day head start. You can pre-purchase and get the beta code to enjoy the BWE and the three day head start. You could get a refund for your pre-purchase at any time because you never got a product key, and you would still maintain access to the beta but obviously not receive the game or the three day head start. Who cares if somebody can keep playing BWE with no pre-purchase? At this point it's pretty much open to anyone, so if somebody has to jump through a pay-gated hoop for guaranteed access then Arenanet stands to make more money than if they just released the client for download. |
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Member
(05-02-2012, 08:01 PM)
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#6040
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Sonic handles my blue balls
(05-02-2012, 08:02 PM)
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#6041
Gamestop employees have a history of doing whatever possible to keep preorders from being canceled.
Though Gamestop is supposed to allow you to cancel preorders. Yes, people get promotional pre-order codes and then cancel all the time. This is why many pre-order items are given when you pick up the game. Now, Gamestop previously allowed you to preorder the game for a minimum of $5, granting you the early play code. Putting the whole amount down generated the Beta code on the receipt. People were still able to cancel. Conspiracy theory: ArenaNet realized this would happen and invalidated Beta codes generated from Gamestop this past weekend. I, along with a sea of others, on the official forums were told that we "did not prepurchase" the game when the Beta client wasn't granting us access. Even though my receipt had two separate codes, one clearly saying "Beta Weekend Event". Upon many people threatening to do charge backs and returns they decided to "allow access to any users who accidentally received a beta invite e-mail". Since then, the Gamestop website's preorder description changed to only mention the beta on the digital preorder (which requires much more effort to cancel). |
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Member
(05-02-2012, 08:06 PM)
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#6042
So hey guys, did you know there's going to be a sell all junk button in the next build? Cool isn't it.
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Member
(05-02-2012, 08:07 PM)
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#6043
What's really nuts is the possibility Grizz brought up regarding the same scenario but for the full retail keys in the EU version... how can that work? Can't anyone who prepurchases technically access the full game for free? Seems like a massive risk.
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Tragic victim of fan death
(05-02-2012, 08:08 PM)
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#6044
you mean soulbound junk right? Cuz I hate manual selling. It's freaking annoying and tedious. One would think that after streamlining so much crap in games nowawdays, they would streamline the stuff that matters like this. *sigh*.
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Member
(05-02-2012, 08:08 PM)
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#6045
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Member
(05-02-2012, 08:09 PM)
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#6046
Like, any item that's not a crafting material, consumable or salvageable? Or equippable of course :P
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Member
(05-02-2012, 08:10 PM)
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#6047
The lesson here Kintaro is don't say anything bad about Anet, or the fanboys will eat you alive.
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Member
(05-02-2012, 08:11 PM)
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#6048
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Tragic victim of fan death
(05-02-2012, 08:12 PM)
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#6049
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Member
(05-02-2012, 08:12 PM)
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#6050
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