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xintin
Member
(09-14-2012, 05:40 PM)
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Has anyone here had to deal with Sony's customer care regarding false charges before? I have a charge from last night for $19.99, but I definitely didnt buy anything and the only subscription linked to my system is Netflix.

I also didn't get the usual emails about funds being added and making a purchase either. Unfortunately im not home so I cant check my transaction history right now.

Just wondering what im going to have to deal with when I call them later on to try to get this fixed.
Wario64
works for Gamestop (lol)
(09-14-2012, 05:41 PM)
Related to this? http://www.neogaf.com/forum/showthread.php?t=491409
kuroshiki
Member
(09-14-2012, 05:42 PM)
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Originally Posted by xintin

Has anyone here had to deal with Sony's customer care regarding false charges before? I have a charge from last night for $19.99, but I definitely didnt buy anything and the only subscription linked to my system is Netflix.

I also didn't get the usual emails about funds being added and making a purchase either. Unfortunately im not home so I cant check my transaction history right now.

Just wondering what im going to have to deal with when I call them later on to try to get this fixed.

They have zero refund policy for downloadable goods.

Although I think quite puzzling that you didn't get any email from sony for your purchase. I always get that email. You sure it is from PSN?
Twinduct
Member
(09-14-2012, 05:43 PM)
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Originally Posted by Wario64

Related to this? http://www.neogaf.com/forum/showthread.php?t=491409

waaat? .. damn you Wario!
Sylver
Member
(09-14-2012, 05:43 PM)
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I think if you ask for refund they (Sony) ban your account. :_(.
Last edited by Sylver; 09-14-2012 at 05:46 PM.
Lothars
Member
(09-14-2012, 05:43 PM)
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Originally Posted by xintin

Has anyone here had to deal with Sony's customer care regarding false charges before? I have a charge from last night for $19.99, but I definitely didnt buy anything and the only subscription linked to my system is Netflix.

I also didn't get the usual emails about funds being added and making a purchase either. Unfortunately im not home so I cant check my transaction history right now.

Just wondering what im going to have to deal with when I call them later on to try to get this fixed.

Is there any games on your transaction list or any charges?

you can find them here by going to https://account.sonyentertainmentnetwork.com and than media and at the bottom has view complete transaction history.
Shahed
Member
(09-14-2012, 05:44 PM)
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Originally Posted by Twinduct

waaat? .. damn you Wario!

Hey, at least there'll always be more related information to find
Metalmurphy
Banned
(09-14-2012, 05:44 PM)
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Did you sign up for 3 month PS+?
RPG
Member
(09-14-2012, 05:46 PM)
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I checked my CC today and found a 'myseterious' charge for Playstation Network from this week that I didn't make. Reviewed my PSN history and apparently it linked back to a purchase from July that was never charged at that time. Maybe the same thing happened with you?
TimeEffect
Member
(09-14-2012, 05:47 PM)
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Didn't preorder anything?

If you bought Plus and it expired, it can automatically recharge you if you didn't disable that feature... You should have gotten an email, sounds like you should just call them
Coxy
Member
(09-14-2012, 05:47 PM)
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Originally Posted by Twinduct

waaat? .. damn you Wario!

I think he meant to link to this thread maybe? http://www.neogaf.com/forum/showthread.php?p=42109445
xintin
Member
(09-14-2012, 05:48 PM)
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Originally Posted by Lothars

Is there any games on your transaction list or any charges?

you can find them here by going to https://account.sonyentertainmentnetwork.com and than media and at the bottom has view complete transaction history.

oh cool thanks for that. the last 3 things in my transaction history are 2 demos dl'd and one PS1 game, all of them before the date of fhis phantom charge. I also have no subscriptions listed on their site.
spannicus
Member
(09-14-2012, 05:48 PM)
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Had same probablem last week. Seems like when I bought Sound Shapes they didnt charge me for it. Two weeks later i got charged for the purchase. Called em up and they said it was a problem with their system where if you bought a game during that period u got it for free so they finally fixed and then charged you weeks later. Did you buy something in the last 4 weeks or 5?
JaseC
gave away the keys to the kingdom.
(09-14-2012, 05:49 PM)
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Originally Posted by Sylver

I think if you ask for refund they (Sony) ban your account. :_(.

I find it hard to believe a ban would be imposed if you merely requested a refund. If you initiated a charge-back, on the other hand...
xintin
Member
(09-14-2012, 05:50 PM)
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ok so it might be delayed payment? ill check further in my transaction history to see if anyhig matches up.

thanks for the help, was worried my credit info was swiped for a moment.
iNvid02
Member
(09-14-2012, 05:52 PM)
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i asked for a refund through CS email and phone but they refused - whats worse it was just a pre-order for some DLC pass

so i ended up typing a quick letter and snail mailing it, got a reply/refund within 5 days
Het_Nkik
Member
(09-14-2012, 05:56 PM)
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I had my PS+ sub renew on me without knowing and I was able to get a refund for that just through e-mail correspondence. Though they said they'd only do it once as an act of good will or something.

So if it turns out you were charged for something you didn't buy, I'd say it'd be incredibly easy to get a refund.
xintin
Member
(09-14-2012, 05:59 PM)
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so it is a delayed payment for something I bought back in July. Pretty weird that it took 2 months to charge me.

Thanks again GAF
LiK
Member
(09-14-2012, 06:00 PM)
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Originally Posted by Wario64

Related to this? http://www.neogaf.com/forum/showthread.php?t=491409

what just happened?
HaRyu
Member
(09-14-2012, 06:01 PM)
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Originally Posted by xintin

so it is a delayed payment for something I bought back in July. Pretty weird that it took 2 months to charge me.

Thanks again GAF

I have a feeling we're going to be getting a lot of these "PSN charged me" threads in the next few days.
carfo
Member
(09-14-2012, 06:02 PM)
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Originally Posted by LiK

what just happened?


.


Originally Posted by Coxy

I think he meant to link to this thread maybe? http://www.neogaf.com/forum/showthread.php?p=42109445

Foshy
Member
(09-14-2012, 06:03 PM)
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Originally Posted by kuroshiki

They have zero refund policy for downloadable goods.

Not entirely true, if it's their fault they'll help you. I bought Mutant Blobs Attack for Vita on the EU store the first hour it got up; it was glitched and didn't install, they replaced it with a working version on the store but my money was missing at first. Wrote an E-Mail to customer support and they immediately refunded my money.

So, write an e-mail to the Playstation support of your country I guess.

Edit: Oh, didn't read that you found the problem. Alright then.
Last edited by Foshy; 09-14-2012 at 06:07 PM.
spwolf
If this poster agrees with you, you're probably doing something very wrong.
(09-14-2012, 06:04 PM)
sony pimping their Q3 Results!!!!!!


:-)
TheWrathOfSean
Junior Member
(09-14-2012, 06:07 PM)
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I had a charge show up once, but it turned out to be for a game I bought nearly a month prior.
mochuuu
PSN Community Mgr.
(09-14-2012, 06:30 PM)
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Here's the language straight from CS about these items.

"Thank you for contacting Sony. We apologize for the confusion. Due to technical issues there were lengthy delays in the processing of some transactions. The charges you see now are related to previous purchases made on your account. Your credit card was authorized at the time of purchase, however the credit card charge was not settled until this week.

Please realize, although you received a purchase confirmation at the time of purchase, these are not always related to the actual charges being processed these are two separate events. Please reference your account transaction history for additional details of the purchases associated with these charges."
mochuuu
PSN Community Mgr.
(09-14-2012, 06:35 PM)
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also a thread here to address any questions in this with us


http://community.us.playstation.com/...s/m-p/38266647

on the road do can't really hang out here to respond to anyone in gaf but sorry for the confusion on this note.

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