• Register
  • TOS
  • Privacy
  • @NeoGAF

CrunchinJelly
formerly cjelly
(08-21-2013, 04:52 PM)
CrunchinJelly's Avatar
http://www.eurogamer.net/articles/20...ng-message-dig

More at the link.

“The thing I love about the space we're in is you're always going to get feedback, whether it's on your Twitter feed, whether it's in NeoGAF, whether it's in Eurogamer,” Spencer said.

“People are going to tell you in comment threads how they feel about decisions.

“The two-way conversation we have with our customers is a strength. Certain people have tried to turn that into something that's a bad thing about what we're trying to do, and I just disagree."

Spencer explained his position: "We built a platform for gamers. Gamers invest their time and their money in the things they want to play, and they're going to invest their time in telling us what they love about the platform, and they're giving us feedback on areas where they have more critical feedback.

“That two-way conversation with gamers has to be core to who we are as a platform. And if we don't have the capability of listening and reacting to what people are saying about our platform, then we're being too disconnected from customers who make investments in our platform and the games we build.”

“The two-way conversation that we have with gamers is critical,” he said. "If we weren't able to listen then I don't think we're really creating the ecosystem that means people want to come into the platform.

"Other people will do and say what they're going to say. Fine. We're running our program. That's a strength of who we are."

Dragon
Member
(08-21-2013, 04:53 PM)
Dragon's Avatar
When you typed responds you meant farts in the wind right?
venne
Member
(08-21-2013, 04:53 PM)
I'd rather they try new stuff than simply more of the same.

I can get much better performance on the PC than the consoles if that's the thing that matters to me.
MikeE21286
Member
(08-21-2013, 04:54 PM)
MikeE21286's Avatar
NeoGAF shoutout!!
TheHater
Member
(08-21-2013, 04:54 PM)
TheHater's Avatar
shocking news.
A PR guy being a PR guy.
RoboPlato
I'd be in the dick
(08-21-2013, 04:54 PM)
RoboPlato's Avatar

“The two-way conversation we have with our customers is a strength. Certain people have tried to turn that into something that's a bad thing about what we're trying to do, and I just disagree."

There were months of leaks and the whole Adam Orth scandal where they could see reactions and change things before anything was even announced. They basically put their fingers in their ears before preorders came in. I'm glad they changed stuff and I don't hold stuff like the 180s against them but don't try to pretend you were listening or that you didn't write off our complaints as just angry nerds on the internet.
Last edited by RoboPlato; 08-21-2013 at 04:59 PM.
Vol5
Member
(08-21-2013, 04:54 PM)
Vol5's Avatar
Feedback = Shitty pre-order numbers.
Jomjom
Member
(08-21-2013, 04:54 PM)
Jomjom's Avatar
"How fast we react to low preorders is a strength."
Carl
Member
(08-21-2013, 04:54 PM)
Carl's Avatar
"We have no idea what we're doing, we just do what you lot tell us to do"
alr1ght
bish gets all the credit :)
(08-21-2013, 04:55 PM)
alr1ght's Avatar

Spencer explained his position: "We built a platform for gamers. Gamers invest their time and their money in the things they want to play, and they're going to invest their time in telling us what they love about the platform, and they're giving us feedback on areas where they have more critical feedback.

“That two-way conversation with gamers has to be core to who we are as a platform. And if we don't have the capability of listening and reacting to what people are saying about our platform, then we're being too disconnected from customers who make investments in our platform and the games we build.”

You weren't listening in the months leading up to the reveal.
erpg
GAF parliamentarian
(08-21-2013, 04:55 PM)
erpg's Avatar
Eh. It's as much of a conversion as backing off and apologizing to someone when you step on their toes.
daxgame
Member
(08-21-2013, 04:55 PM)
daxgame's Avatar
say Hi GAF
Wynnebeck
get daddy a sandwich
(08-21-2013, 04:55 PM)
Wynnebeck's Avatar
GAF shoutout eh? We can't be bought out fool!

You can totally give me a free Xbone Phil.
FranXico
Banned
(08-21-2013, 04:56 PM)
Oh, NOW it's a two-way conversation!

That was not the case a few months ago...

Tell you what, Microsoft. I am definitely not going to buy the XBox One for the next year or two.

Deal with it.
Marvel
Banned
(08-21-2013, 04:56 PM)
*waves* 'Sup Phil.
Pai Pai Master
Member
(08-21-2013, 04:56 PM)
Pai Pai Master's Avatar
Yep, there were a lot of conversations going on before you made your announcements. The type you're talking about that goes on in forums and comments sections and such. A LOT.

And you didn't listen to any of them. Until those preorder numbers came in....
Hindle
Banned
(08-21-2013, 04:56 PM)
It took Sony 3 years to sort out the PS3s problems. In comparison MS have started right away, so I'm not sure why Sony even commented.
gaming_noob
Member
(08-21-2013, 04:56 PM)
gaming_noob's Avatar
Listen to this: WE DON'T WANT KINECT. YOUR CONSOLE IS TOO WEAK.
statham
Member
(08-21-2013, 04:56 PM)
statham's Avatar
Hi Phil, I'm ready for your Kinectbox.

Originally Posted by gaming_noob

Listen to this: WE DON'T WANT KINECT. YOUR CONSOLE IS TOO WEAK.

don't listen to this noob.
R dott B
Member
(08-21-2013, 04:57 PM)
R dott B's Avatar
Steely Phil
Impeccable
Member
(08-21-2013, 04:57 PM)
Impeccable's Avatar
They didn't listen until after the dust of pre-orders settled though. They still aren't listening.

They were forced to change or be a complete laughing stock and feel like throwing money at everything can make us happy enough to forget their 'feedback receiving' period.

I am happy they are changing their policies to be better for us but it's hard to mistake their intentions and actions when it doesn't line up with anything they say.
longdi
Member
(08-21-2013, 04:57 PM)
longdi's Avatar
Blah blah blah...you guys tried your darn best with crazy DRM bullshit...thought you got away with Live pay2play and so your hardcore fans will buy your DRM plans...

I dont even think dropping the price to 399 will change the sour taste in my mouth.

X180 is a badly run project imo.
TheJollyCorner
(08-21-2013, 04:57 PM)
TheJollyCorner's Avatar

Originally Posted by RoboPlato

There were months of leaks and the whole Adam Orth scandal where they could see reactions and change things before anything was even announced. They basically put their fingers in their ears before preorders came in.

You don't understand, man.
It's all about caring for the customers/gamers!
bigbaldwolf86
Member
(08-21-2013, 04:57 PM)
bigbaldwolf86's Avatar

Originally Posted by Vol5

Feedback = Shitty pre-order numbers.

End thread
BigDug13
Member
(08-21-2013, 04:58 PM)
BigDug13's Avatar
Gamers tell us they don't want things locked behind a paywall, and we've listened. But we just chose not to act because we like money.
jett
Member
(08-21-2013, 04:58 PM)
jett's Avatar
Well that's certainly a whole lot of bullshit

"Other people will do and say what they're going to say. Fine. We're running our program. That's a strength of who we are."

What the fuck are you talking about Phil
OmegaTreeFish
Member
(08-21-2013, 04:58 PM)
OmegaTreeFish's Avatar
I like how this "two way" conversation didnt happen until after you announced the thing.

All it showed you is that you don't understand what "gamers" want despite apparently making a machine targeted at them.

Sony didn't need this "two way" relationship you claim to have to do this. I would imagine they worked all that out before / during the design process. You know like most people making a product do.
AkuMifune
Member
(08-21-2013, 04:58 PM)
AkuMifune's Avatar
Which indie dev's t-shirt was he wearing underneath his blazer?

I need to know which audience he's pandering today.
creid
Member
(08-21-2013, 04:58 PM)
creid's Avatar
Man, I was hoping he'd come out with something like "Maybe some other platform holders would've done well to listen to feedback a few years back, there were at least 599 good reasons to do so..."
Cat in the Hat
Member
(08-21-2013, 04:58 PM)
Listening to feedback means tweeking things to make them slightly better.

Changing your whole product statement in 3 months means you are panicking as hard as one can do so.
CF22
Member
(08-21-2013, 04:58 PM)
CF22's Avatar
No, Microsoft don't listen to their customers, they listen to their customer's wallets.
BlackFlip
(08-21-2013, 04:59 PM)
BlackFlip's Avatar
But you didn't react to what people were saying at all.

Discrepancy in pre-orders certainly helped.
gigantor21
Member
(08-21-2013, 04:59 PM)
gigantor21's Avatar

Originally Posted by Vol5

Feedback = Shitty pre-order numbers.

Pretty much.

People's opinions didn't matter much to MS until they started getting their ass kicked in both the media and sales. Kind of revolting hearing him patting himself on the back for how "receptive" the company is in light of that.
Kade
Member
(08-21-2013, 04:59 PM)
Kade's Avatar
There really isn't much he can say without people jumping at his throat. He said the right/obvious thing and people are doing it anyways so...

Nobody gets a second chance in this industry I guess.
Pai Pai Master
Member
(08-21-2013, 04:59 PM)
Pai Pai Master's Avatar

Originally Posted by Hindle

It took Sony 3 years to sort out the PS3s problems. In comparison MS have started right away, so I'm not sure why Sony even commented.

What problems did Sony have, other than their hardware being too expensive for the audience they wanted?

Microsoft's policies were fundamentally flawed from the very beginning, but they were just that - policies. Things that are easily changed before the product actually launches. Oh - and they still have that problem of their hardware being to expensive and that's not going away any time soon, apparently.
Coolwhip
Member
(08-21-2013, 04:59 PM)
Coolwhip's Avatar
Hi Phil, dizzy from the 180s?

Not sure what you can say as PR of the Xbox division though.
alr1ght
bish gets all the credit :)
(08-21-2013, 05:00 PM)
alr1ght's Avatar

Originally Posted by Impeccable

They didn't listen until after the dust of pre-orders settled though. They still aren't listening.

They were forced to change or be a complete laughing stock and feel like throwing money at everything can make us happy enough to forget their 'feedback receiving' period.

I am happy they are changing their policies to be better for us but it's hard to mistake their intentions and actions when it doesn't line up with anything they say.

The best part is the NeoGAF mention in his quote, which was very very against the DRM bullshit before they even revealed the console.
Sez
Junior Member
(08-21-2013, 05:00 PM)
Sez's Avatar

Originally Posted by gaming_noob

Listen to this: WE DON'T WANT KINECT. YOUR CONSOLE IS TOO WEAK.

Originally Posted by statham

Hi Phil, I'm ready for your Kinectbox.


don't listen to this noob.

No! please, listen to that noob. We want a $350 Kinectless Xbox One!
MCD
Member
(08-21-2013, 05:00 PM)
MCD's Avatar
He wears game t-shirts.

You can't hate him. You just can't.
statham
Member
(08-21-2013, 05:00 PM)
statham's Avatar

Originally Posted by CF22

No, Microsoft don't listen to their customers, they listen to their customer's wallets.

whats the difference?
FairXchange
Member
(08-21-2013, 05:00 PM)
FairXchange's Avatar
Please don't spin the early Xbox One preorder crisis into a 'two way conversation' with consumers Mr. Spencer.
Twinduct
Member
(08-21-2013, 05:00 PM)
Twinduct's Avatar
Turn it into a bad thing? No, they stated the obvious. That it's seen as a bad thing is every bit of your own fault.
DenogginizerOS
BenjaminBirdie's Thomas Jefferson
(08-21-2013, 05:00 PM)
DenogginizerOS's Avatar
Bullshit.
amar212
Member
(08-21-2013, 05:00 PM)
amar212's Avatar
Croatia says hi. For a decade now.

And actual wheel support for previous generation of utmost expensive and official wheels for your greatest TOP3 franchise would also come nice.

But yeah, listening is not same as hearing I guess.
theRizzle
Member
(08-21-2013, 05:00 PM)
theRizzle's Avatar
Too bad you guys waited until 6 months before your console's release before you started that "two-way conversation". A lot of this mess could have been avoided.
immortal-joe
Member
(08-21-2013, 05:00 PM)
immortal-joe's Avatar

Originally Posted by alr1ght

You weren't listening in the months leading up to the reveal.

welp, I'm certainly done here.
jond76
Member
(08-21-2013, 05:01 PM)
jond76's Avatar

Originally Posted by gaming_noob

Listen to this: WE DON'T WANT KINECT. YOUR CONSOLE IS TOO WEAK.

I want Kinect. I want the games I've seen for the XOne. You should speak for yourself.
Concept17
Member
(08-21-2013, 05:01 PM)
Concept17's Avatar
Sounds like standard salesmen talk.

All the 180's and their detachment from their customers just shows MS is out of touch. And not just in this industry.
Azull
Member
(08-21-2013, 05:01 PM)
Azull's Avatar

Originally Posted by Hindle

It took Sony 3 years to sort out the PS3s problems. In comparison MS have started right away, so I'm not sure why Sony even commented.

Notsureifserious.gif
Iacobellis
Junior Member
(08-21-2013, 05:01 PM)
Iacobellis's Avatar
A system for gamers? Yeah, cause a gamer's favorite thing to do is watch a game of football.

Thread Tools