Okay, so to start off, if this kind of thread isn't welcome then feel free to close.
I've spoke to my boss and between us we have looked into the matter. Sorry about all of this :(
Earlier today there was a small misunderstanding with a customer which resulted in his account being cancelled by ourselves, for this we would like to apologise.
Basically, while we were talking to a customer via direct message on twitter regarding the pricing on our PlayStation 4 pre-order bundles, the same customer was also talking to a friend regarding our policy. It was at this point the customer swore while mentioning 'shopto' in regards to our decision, however as our staff were talking to this customer at the same time, when our social feed showed the abuse (for social purposes we use tweetdeck to allows us to see anytime the shopto name is mentioned on twitter), the staff took it as being directly made to ShopTo. Further investigation into this matter shows us that the customer was not actually pointing abuse at us, but just talking to his friend, so in this case we have to deeply apologise for being in the wrong.
As a way to make this up to the customer we have offered to restore his account and provide his PS4 pre-order free of charge.
We hope that you understand that we thought this abuse was being aimed at us directly. We cannot tolerate our staff being abused and have to take a stance on this, but since this customer did not aim abuse at us directly we must admit that on this occasion we were in the wrong with regards to the decision to cancel his account.
Edited On 13 Oct, 2013
However, it's gained a fair bit of twitter traction so i thought i'd post it here too in the hope that it may get me some help
So, it started when I learn that Amazon.co.uk had dropped the price of the PS4 Mega Bundle by £20 to £430. It was still £450 on Shopto so i tweeted them, curious as to whether they would be dropping it too. They privately messaged me saying that no, they wouldn't.
"Fair enough" i thought. Tweeted that they weren't dropping the price and said "I wish i'd ordered at Amazon instead". Which started a conversation with a friend on twitter, during which I said to the friend (and NOT to Shopto) that i would be switching my games to Amazon from Shopto "As a fuck you" - a little overdramatic and childish, but not abusive.
Que Shopto sending me another private message. The entirety of which is below
Here is a link to the tweet which caused it.
TL;DR said "Fuck shopto" in a conversation with a friend on Twitter. Shopto cancelled my PS4 preorder because of it.