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chupon
Member
(03-16-2014, 03:49 PM)
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I was trying to download the free Games with Gold and noticed my membership cancelled. I then logged on my console and it shows my account as a Free account with 0 years of Tenure.

Previously my account was gold with an expiration of August 2015.
Wildarmsjecht
Member
(03-16-2014, 03:50 PM)
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Your Xbox Live account is now...dead?

Huh...that's weird. No email to indicate when your sub is running out soon?
Courage
Member
(03-16-2014, 03:50 PM)
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Try downloading the gamertag again.
Storm Chamber
Banned
(03-16-2014, 03:51 PM)
Still good here.


My gold actually expires tomorrow......huh.
constantstatic
Member
(03-16-2014, 03:51 PM)
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Sounds like you need to call xbox support not much Gaf can do to help you.
justsomeguy
Member
(03-16-2014, 03:51 PM)
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Check junk mail for emails from xbl, otherwise get online to support team
rjc571
Junior Member
(03-16-2014, 03:52 PM)
Maybe you were playing Dark Souls 2 with a PS4 controller and it synced with your Xbox
chupon
Member
(03-16-2014, 03:52 PM)
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Originally Posted by Wildarmsjecht

Your Xbox Live account is now...dead?

Huh...that's weird. No email to indicate when your sub is running out soon?

I got an e-mail that my gold subscription was cancelled, but all I did was go to the Dungeon Defenders page and try to download the game.

I have an e-mail from last year where I redeemed a 12 month code bringing my expiration to August 2015 so there's no way it should be ending this soon.
CypherSignal
Junior Member
(03-16-2014, 03:53 PM)
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Yeah, I had that happen to me recently. I haven't gotten around to calling up support, but it's like my account is no longer Gold on 360, XB1, and I think the website. However, when I look up my account's subscriptions on the website, I still have an active Gold subscription.
chupon
Member
(03-16-2014, 03:53 PM)
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Originally Posted by justsomeguy

Check junk mail for emails from xbl, otherwise get online to support team

Yea I'm on hold right now, just seeing if anyone else was affected.
Vashetti
Member
(03-16-2014, 03:54 PM)
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You now require an active Xbox Live Gold subscription to purchase an Xbox Live Gold subscription. Please contact Xbox Customer Support if you have any queries.
Chacranajxy
I paid good money for this Dynex!
(03-16-2014, 03:57 PM)
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No, but I just got an email last night saying that my Xbox points had been translated into real cash money, so it's possible that they were monkeying with something else in the system that resulted in the problem you're having now.
FunkyPajamas
Member
(03-16-2014, 03:57 PM)
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Originally Posted by rjc571

Maybe you were playing Dark Souls 2 with a PS4 controller and it synced with your Xbox

I understood that reference.
katkombat
Member
(03-16-2014, 04:04 PM)
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Originally Posted by rjc571

Maybe you were playing Dark Souls 2 with a PS4 controller and it synced with your Xbox

holy shit yes
AdyCarter
Member
(03-16-2014, 04:13 PM)
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Where was the code from? A lot of fraudulently obtained gold codes were revoked recently so i understand.
chupon
Member
(03-16-2014, 04:15 PM)
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The last codes I got were from MS support because of previous problems I had with my account. I redeemed two codes in November and the e-mail clearly says my subscription is good until September 2015. I had two redeemed the same day:

"Dear <name>,

This mail is confirmation that you have successfully renewed Prepaid 3M Xbox LIVE Gold. The subscription will expire on Saturday, August 15, 2015. Here is a description of the service: "

"Dear <name>,

This mail is confirmation that you have successfully renewed Xbox LIVE Prepaid 1 month Gold Membership Card. The subscription will expire on Monday, September 14, 2015. Here is a description of the service: "
Fezzan
Member
(03-16-2014, 04:37 PM)
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SO did you call MS? Curious as to what happened
chupon
Member
(03-16-2014, 04:42 PM)
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Originally Posted by Fezzan

SO did you call MS? Curious as to what happened

Yep tried calling and got disconnected. Called back wait time was up to a half hour. I didn't have time to wait so I took the option to leave my phone for a call back. Waiting on that phone call and looking for other solutions.
Fezzan
Member
(03-16-2014, 04:46 PM)
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Originally Posted by chupon

Yep tried calling and got disconnected. Called back wait time was up to a half hour. I didn't have time to wait so I took the option to leave my phone for a call back. Waiting on that phone call and looking for other solutions.

They have chat support, you might be able to resolve it there.
Mugatu
Member
(03-16-2014, 04:48 PM)
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Ha! When I logged in this morning it said my Gold expired - I know it's going to expire this year so I assumed today just happened to be the day but maybe not?
Miles Quaritch
lemme stick dat Red Ring
(03-16-2014, 04:50 PM)
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What does it say when you check your subscription history?

https://commerce.microsoft.com/PaymentHub/Subscription
chupon
Member
(03-16-2014, 04:52 PM)
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Originally Posted by Miles Quaritch

What does it say when you check your subscription history?

https://commerce.microsoft.com/PaymentHub/Subscription

Yea that shows cancelled today, but it's not correct. I know I've seen that say September 2015 before.
TheRealTalker
Member
(03-16-2014, 04:54 PM)
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check your mailing status

did you happen to get a penalty for purchasing a free game from another territory?



the best method would be to call support like what most Gaffers have already stated
Last edited by TheRealTalker; 03-16-2014 at 04:57 PM.
Messofanego
Member
(03-16-2014, 04:54 PM)
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Man that sucks but this made me laugh so hard

Originally Posted by rjc571

Maybe you were playing Dark Souls 2 with a PS4 controller and it synced with your Xbox

Miles Quaritch
lemme stick dat Red Ring
(03-16-2014, 05:02 PM)
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Originally Posted by chupon

Yea that shows cancelled today, but it's not correct. I know I've seen that say September 2015 before.

It doesn't give any reason for the cancellation?

Very strange, I wish you luck in resolving this. I can't imagine there will be many people in CS with it being a Sunday.
Lord of Castamere
Member
(03-16-2014, 05:29 PM)
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Happened to my brother a few months ago.

Microsoft didn't want to do anything so we went to the BBB after we filed a report M$ refunded the lost time the next day. Sadly you have to wade through M$ support before going to the BBB but I wish you could go straight there. M$ support is horrible.
chupon
Member
(03-16-2014, 06:13 PM)
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Yea they were just offering to give me 6 months but I said no I want the whole time (Sept 2015 is 18 months from now)
Miles Quaritch
lemme stick dat Red Ring
(03-16-2014, 06:17 PM)
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Originally Posted by chupon

Yea they were just offering to give me 6 months but I said no I want the whole time (Sept 2015 is 18 months from now)

What was the reason they gave for the cancellation?
chupon
Member
(03-16-2014, 06:21 PM)
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They are telling me that the problem is with stacking multiple redemption codes. They confirmed I did enter these and are reissuing me codes to get me back to the original time.

They said this is a known issue and it's affecting other people.
Miles Quaritch
lemme stick dat Red Ring
(03-16-2014, 06:23 PM)
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Originally Posted by chupon

They are telling me that the problem is with stacking multiple redemption codes. They confirmed I did enter these and are reissuing me codes to get me back to the original time.

They said this is a known issue and it's affecting other people.

Huh, I've stacked quite a few, so I guess I'll have to keep an eye on mine over the next few days.

Good that they are at least reissuing the codes and strange that they only initially offered 6 months...
chupon
Member
(03-16-2014, 06:33 PM)
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Yea there might have been confusion on dates. They might have thought I said September 2014 and not 2015.

Either way, this has been resolved for me. Took about 3 hours of phone calls, but I'm good now.
Terbinator
Member
(03-16-2014, 06:35 PM)
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Originally Posted by rjc571

Maybe you were playing Dark Souls 2 with a PS4 controller and it synced with your Xbox

sogood.gif
Pachinko
Member
(03-16-2014, 06:44 PM)
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I guess their system must want you to put those in 1 at a time like a cell phone card. You pop in a 30 day trial and on day 29 pop in a 60 day trial and on day 59 or 60 of that you pop in a 90 day and so on.

Kind of of a pain in the ass but I wonder if that would solve the problem in the future ?
Riedinizzo
Junior Member
(04-29-2014, 03:36 AM)
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this just happened to me... should have live for another year or so. had a 13 month + 3 month stacked. ugh.

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