Honestly, to say they're incompetent is a bit much IMO. "Exclusives" going to PC shouldn't negatively impact them as a brand whatsoever, especially since their console already got the attention they wanted from said exclusives.
Folks liked by communities being let go or fired could be for many reasons. Ones that we may never know about, nor should we really have to, it's really none of our business. I mean, they can give off a great personality and vibe that the community likes, but behind closed doors maybe they're quite the opposite. It's certainly possible.
The quality of the state of plays have been a bit all over the place, but I also think they're still trying to feel a number of things out, and that's not a bad thing. Especially while ramping up for the next gen. It's always kind of a weird time.
The PS1 and PS2 were phenomenal consoles, the PS3 (IMO) wasn't the greatest, but they were able to come back around with the PS4. I think they're fully aware that there are a TON of eyes on them hoping that they deliver in the best way possible, but we'll just have to wait and see how things pan out.
I'm always excited about next gens. I'm even more excited about this one as I feel like Microsoft have been kind of left in the dust for awhile now. But it could be anyone's game, at least from where we're currently standing.
As someone that doesn't really favor a particular brand/company, I'm really hyped to see where this all goes.