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Amazon Zero Time Dilemma Preorders - Aksys Watch Tax in Europe is 10x Atlus Tax!

ElMexiMerican

Member
Aug 25, 2013
1,663
0
0
My watch is supposed to be here tomorrow, but yeah I'm really worried about how it's actually going to look when it arrives. I feel like this whole time there had to have been some easier solution than what it actually came to.
 

hayejin

Member
Nov 25, 2009
1,599
0
605
So this glue and broken cases proves they lied and are shipping out original watches? Crazy...
Or they may have salvaged some that weren't as badly damaged and sent them instead. Whatever the cause, this is unprecedented fuck up by Aksys.
I actually feel sorry for Amazon for the amount of money and headaches caused by Aksys.
 

Auron_Kale

Member
Apr 2, 2007
14,694
0
0
Northern California (Bay Area)
Just got home and got my watch. Despite the bubble mailer, my case was perfectly intact. Ordered my original copy with 2-day shipping if that makes a difference.

Here are the pics. What may look like cracks are actually tape and the glue thingy.









Edit: Watch works perfectly and I just set the time and date. Only scuffing is where it's supposed to be. Screen is perfectly clear with no scuffs or cracks.
 
Oct 4, 2013
3,424
0
420
USA or Japan
www.thunderboltgames.com
Amazon started shipping to my place recently with an Amazon carrier. They used it twice this week for orders I made and both times it shows delivered, but never showed up. Then, this watch was shipped with the Amazon carrier and...yup, says delivered but nowhere in sight. Apparently the watch has cursed all of my Amazon shipments.

I'll contact customer support, but not optimistic that they have an extra watch to ship, or even if they do, whether it will get to my house properly.
 

t26

Member
Dec 28, 2011
5,500
0
0
Or they may have salvaged some that weren't as badly damaged and sent them instead. Whatever the cause, this is unprecedented fuck up by Aksys.
I actually feel sorry for Amazon for the amount of money and headaches caused by Aksys.
The amount of time and money this is causing is pocket change to Amazon. Aksys already issued $10 credit, now watch, and shipping. They are not making any profit from this.
 

hayejin

Member
Nov 25, 2009
1,599
0
605
Amazon started shipping to my place recently with an Amazon carrier. They used it twice this week for orders I made and both times it shows delivered, but never showed up. Then, this watch was shipped with the Amazon carrier and...yup, says delivered but nowhere in sight. Apparently the watch has cursed all of my Amazon shipments.

I'll contact customer support, but not optimistic that they have an extra watch to ship, or even if they do, whether it will get to my house properly.
I took photo of my busted watch and emailed CS twice. They are sending me a replacement.
 

Shoyz

Member
Jul 12, 2012
2,730
0
0
Is the rubber strap on the watch replacable with anything standard? I want to use it but I doubt this rubber strap will last a week.

Thankfully it was the B button missing from my watch. With a toothpick I was able to set the time/date and only the A button is used after that.

Edit: my watch is also missing the metal clasp at the end of the strap, haha... :x please be replacable
 

Remk

Member
Jun 8, 2005
825
0
0
Guess who just got a $44 refund on their credit card!?

...

I guess I should be more excited for this but it just feels like such a pyrrhic victory since I didnt get the watch after all this time :/

I do know that I wont engage on any Aksys purchases in the future for sure
 

Etria

Member
Dec 8, 2014
920
0
0
New Zealand
Guess who just got a $44 refund on their credit card!?

...

I guess I should be more excited for this but it just feels like such a pyrrhic victory since I didnt get the watch after all this time :/

I do know that I wont engage on any Aksys purchases in the future for sure
How did you get your refund for import fees? The reps keep telling me that you have to wait 60 days (so 8th November) even though I got a promise from another rep that it would be refunded as soon as the order shipped out, which it has.
 

LiK

Member
Mar 26, 2007
128,989
2
0
MA
twitter.com
So this glue and broken cases proves they lied and are shipping out original watches? Crazy...
yea, if it has the glue, it might be the watches they ripped off the games' packaging. i mean, why would there be glue and why are all of them cracked to hell?
 
May 18, 2011
8,625
1
0
How did you get your refund for import fees? The reps keep telling me that you have to wait 60 days (so 8th November) even though I got a promise from another rep that it would be refunded as soon as the order shipped out, which it has.
You sure the rep didn't say something like "up to 60 days"?
 

Funyarinpa

Member
Jul 8, 2014
8,038
0
0
19
Istanbul, Turkey
I tried it once but it says now that the watch doesn't ship to my address and I don't have the money to let myself get billed for the import fees even if temporarily, so *shrug*

hope no other international customers got that too
 

hans_castorp

Member
Oct 2, 2015
744
0
0
No email for europe yet.
Never buying a game from Aksys again, what a shitshow.
Having to pay 100$ for something that was supposed to be free is ridiculous.
 

Sondar

Member
Sep 30, 2006
627
0
0
UK
Just finished chatting with an Amazon chat representative and my Import Fee refund will be processed within 3-5 business days. The Amazon representative personally notified this issue on my account in order to help speed up the process which was kind of him. Much better than the within 30 days estimate that was mentioned at first by another Amazon chat representative
May I ask what country you're in? Are you concerned that your local customs office might seize the watch if they see it's valued at $500.00 & demand fees?
 

GetDigitized

Member
Sep 20, 2014
2,553
1
0
May I ask what country you're in? Are you concerned that your local customs office might seize the watch if they see it's valued at $500.00 & demand fees?
Amazon will pay the import fees, as far as their system is concerned the customer has paid the import fees.
 

grim-tales

Member
Oct 20, 2012
2,403
1
360
Mine says "Preparing for shipment" but just sent a quick email asking them to try and pack the watch securely because of reports of broken cases.
 
May 18, 2011
8,625
1
0
No email for europe yet.
Never buying a game from Aksys again, what a shitshow.
Having to pay 100$ for something that was supposed to be free is ridiculous.
Once again, this is not completely on Aksys.
Amazon is really one party to blame here because of these horrendous import costs which are most likely created automatically because they offer the watch for $600 instead of just sending them out to everyone who pre-ordered the game via the "Pre-Order Bonus" choice.

It's really ridiculous, but Aksys is really not to blame for this specific thing. That's totally on Amazon.
 

Cody_D165

Banned
Sep 22, 2009
6,447
2
0
Once again, this is not completely on Atlus.
Amazon is really one party to blame here because of these horrendous import costs which are most likely created automatically because they offer the watch for $600 instead of just sending them out to everyone who pre-ordered the game via the "Pre-Order Bonus" choice.

It's really ridiculous, but Aksys is really not to blame for this specific thing. That's totally on Amazon.
Aksys is partially to blame by creating this situation in the first place, pulling the watches from the games and now, apparently several months later, shipping the damaged ones anyway...

From what I can see they essentially forced Amazon to come up with a solution to a situation not conducive to how their system works thanks to the creation of the situation by Aksys themselves
 

AngryKirby

Neo Member
Feb 23, 2014
52
0
0
Received an email that mine shipped and will be delivered on Monday but something tells me it's only gonna be 1 watch even though they promised they would include the 2nd watch and that there is no need to order a second one >_>
 

Volcynika

Member
Dec 17, 2007
21,317
0
0
I wish more people would do this. Aksys is a shitty company and i'd prefer other publishers to fill their void.
Sorry, gonna keep on buying from em. Like their products and the quality of the games I buy from them I enjoy. Big screw up over a pre-order item doesn't dissuade me, if anything it might make me wary to order any limited editions. And while they are going pretty big into otome games, that audience will be there as well.
 
May 18, 2011
8,625
1
0
Aksys is partially to blame by creating this situation in the first place, pulling the watches from the games and now, apparently several months later, shipping the damaged ones anyway...

From what I can see they essentially forced Amazon to come up with a solution to a situation not conducive to how their system works thanks to the creation of the situation by Aksys themselves
Even then Aksys is not completely responsible.
They're not manufacturing the watches themselves. They're ordering some outside company to do them.
It's a total bummer that the fault was not detected any sooner but the actual manufacturer for the watches is really to blame for fucking up a whole bunch of watches in the first place.
I'm relatively sure that Aksys won't work with that specific company together again.
Pretty sure some people got fired because of that, too because these faulty watches mean a whole lotta money lost.

Now this is just how I see it, mainly because I did that kind of work before, so I'm speaking out of some experience with this.
It's just unfair to bash Aksys and only Aksys for this situation when they are only partially to blame, and even then it's really only the smallest amount they are to blame for, mainly because of their not exactly outstanding communication with the people who pre-ordered the game and the watch.

EDIT: Oh, and no, I don't think they forced Amazon to come up with a solution. Amazon emailed everyone beforehand that the watch will be shipped as soon as they get their batches.
Gamestop apparently shipped them without any problems at all, if people in this thread are to be trusted. They didn't do some shit like offering the watch for $600 bucks and sending out codes to reduce that price to $0.
Amazon created this shit. Instead of using their data banks to look who ordered what and simply assign those buyers a new $0-order that has only the watch they instead had to pull this ridiculous stunt for whatever reason. It's ridiculous and unprofessional for a big guy like Amazon to do something like this.
I can't see Aksys having any fault in how Amazon operates.
 

GetDigitized

Member
Sep 20, 2014
2,553
1
0
As publisher, they are responsible. It's their job to manufacture the products and make sure that they get to the distributors on time to ship out. They can't just shift the blame on the outsourced companies they used.
He's saying they're not 100% responsible, not that they aren't responsible, the manufacturing was out of their hand, they're not a huge company who can have a division for manufacturing+packaging. Publishing involves numerous steps, manufacturing isn't something they evidently, had control over. The roundabout method Amazon have used to get the watches to their customers is at fault for the import fees & shipping it in a bubble mailer may have caused damage to the casing+watch.
 
Jun 17, 2015
876
1
0
Illinois, USA
Sorry, gonna keep on buying from em. Like their products and the quality of the games I buy from them I enjoy. Big screw up over a pre-order item doesn't dissuade me, if anything it might make me wary to order any limited editions. And while they are going pretty big into otome games, that audience will be there as well.
I get where you're coming from and you're obviously free to keep buying from them if you want, but I think the problem is bigger than just a screw up over a pre order item. People who ordered the watch edition had insane delays in getting their games, of course, but so did people who ordered the regular edition. And the worst part is that throughout the situation, their communication has been utter garbage. The first reassurance was that Amazon totally had everyone's games and that it was on them that people weren't getting them until we found out that Amazon definitely didn't have everyone's games and that we'd been fed lies for like a week at that point. Then there's the part where they insisted that people shouldn't cancel their orders because everything was going to be okay. Add on the fact that they basically lied about shipping people new watches in the end and it's much more than a simple pre order screw up. It's also pretty bad that most of these "updates" came from an employee's page instead of the official one for some ungodly reason. The main Twitter only retweeted some of the tweets, which I'm sure left a lot of people who didn't follow Danny in a pretty confused state.
 

Volcynika

Member
Dec 17, 2007
21,317
0
0
I get where you're coming from and you're obviously free to keep buying from them if you want, but I think the problem is bigger than just a screw up over a pre order item. People who ordered the watch edition had insane delays in getting their games, of course, but so did people who ordered the regular edition. And the worst part is that throughout the situation, their communication has been utter garbage. The first reassurance was that Amazon totally had everyone's games and that it was on them that people weren't getting them until we found out that Amazon definitely didn't have everyone's games. Then there's the part where they insisted that people shouldn't cancel their orders because everything was going to be okay. Add on the fact that they basically lied about shipping people new watches in the end and it's much more than a simple pre order screw up. It's also pretty bad that most of these "updates" came from an employee's page instead of the official one for some ungodly reason. The main Twitter only retweeted some of the tweets, which I'm sure left a lot of people who didn't follow Danny in a pretty confused state.
I just got my pre-ordered games this week, so it's not like I haven't been affected. My copies got stuck in an Amazon fulfillment center which isn't on Aksys (literally I had emails back and forth with Amazon over my copies, they kept 'fixing' issues but then never sending it and delaying it week after week), but it was a bummer. I guess seeing the amount of extreme anger from some people I just can't relate exactly to it. I agree they dropped the ball pretty hard, but it hasn't been a consistent enough issue for me (I've had zero problems with their prior releases) to just be done with them in that manner. I have dealt with other publishers where I just got frustrated with how they do things and couldn't keep on supporting how they operated.
 

Zero315

Banned
May 1, 2013
2,051
1
0
Just got my watch...

Right side of the case has a giant crack running up it and smaller cracks on the front. As well as a piece of the right side of the watch being broken off. There are two circles of glue on the left side so I think this is one of the damaged watches.
 

WickedLaharl

Member
Sep 30, 2006
13,578
0
1,095
Troy Baker's dumpster
Sorry, gonna keep on buying from em. Like their products and the quality of the games I buy from them I enjoy. Big screw up over a pre-order item doesn't dissuade me, if anything it might make me wary to order any limited editions. And while they are going pretty big into otome games, that audience will be there as well.
You enjoy supporting scummy companies and that's your prerogative.

Anywho my watch arrived and there is only a small crack in the case but the watch itself os fine. Finally my long nightmare is OVER!
 

kuYuri

Member
Mar 30, 2007
14,782
0
1,025
Just got my watch. Cracks on the casing and I see two pieces moving around in there, but the watch itself might be ok. Will take a look later.
 

Optimus Prime

Member
Jul 21, 2014
609
0
0
Maryland
Got mine today. The case was fine but the part that holds the watch wasn't pegged in. The watch was upside down with the face resting on the bottom. Luckily it's working and there don't appear to be any scratches other than the intentional painted ones.
 

Azure Phoenix

Member
Oct 1, 2009
6,918
0
0
UK
shipping it in a bubble mailer may have caused damage to the casing+watch.
As proven by chrissylas, almost all of these watches were already damaged prior to being packed (although I don't dispute the bubble packets have damaged them further) and as proven by everyone else due to the watch dates and glue spots that match up the glue spots on the back of the game shrinkwrap, these ARE the original broken watches. Regardless of what Amazon has done regarding the pricing and import tax fee (likely a result of them not having a proper back end method to deal with Aksys' problem), or the fact that they are packing them shoddily, these watches are being shipped out to people broken in the first place - and THAT is on Aksys.
 

Zero315

Banned
May 1, 2013
2,051
1
0
Just got off a chat with Amazon, they offered to replace the watch if I sent the damaged one back but I just said fuck it. Going by what we know the replacement would probably be damaged too and I'm just tired of dealing with this shit. I know I'll definitely think twice before buying another Aksys product.

As proven by chrissylas, almost all of these watches were already damaged prior to being packed (although I don't dispute the bubble packets have damaged them further) and as proven by everyone else due to the watch dates and glue spots that match up the glue spots on the back of the game shrinkwrap, these ARE the original broken watches. Regardless of what Amazon has done regarding the pricing and import tax fee (likely a result of them not having a proper back end method to deal with Aksys' problem), or the fact that they are packing them shoddily, these watches are being shipped out to people broken in the first place - and THAT is on Aksys.
Exactly, I highly doubt they ever got replacement watches like they said they were. They just shipped out the broken ones. Which is even more fucked up when you think about how they were selling perfectly fine watches at conventions and shit. I tweeted at them about this but I doubt they'll answer.
 

Felldoh

Member
May 18, 2014
55
0
0
May I ask what country you're in? Are you concerned that your local customs office might seize the watch if they see it's valued at $500.00 & demand fees?
I'm from Canada, and both my watches were delivered with no problems. Looking through the tracking history it appears that customs did not even seize the packages at all.
 

Alucrid

Banned
May 30, 2009
46,847
0
0
man, garbage tier service from askys

Even then Aksys is not completely responsible.
They're not manufacturing the watches themselves. They're ordering some outside company to do them.
It's a total bummer that the fault was not detected any sooner but the actual manufacturer for the watches is really to blame for fucking up a whole bunch of watches in the first place.
I'm relatively sure that Aksys won't work with that specific company together again.
Pretty sure some people got fired because of that, too because these faulty watches mean a whole lotta money lost.

Now this is just how I see it, mainly because I did that kind of work before, so I'm speaking out of some experience with this.
It's just unfair to bash Aksys and only Aksys for this situation when they are only partially to blame, and even then it's really only the smallest amount they are to blame for, mainly because of their not exactly outstanding communication with the people who pre-ordered the game and the watch.

EDIT: Oh, and no, I don't think they forced Amazon to come up with a solution. Amazon emailed everyone beforehand that the watch will be shipped as soon as they get their batches.
Gamestop apparently shipped them without any problems at all, if people in this thread are to be trusted. They didn't do some shit like offering the watch for $600 bucks and sending out codes to reduce that price to $0.
Amazon created this shit. Instead of using their data banks to look who ordered what and simply assign those buyers a new $0-order that has only the watch they instead had to pull this ridiculous stunt for whatever reason. It's ridiculous and unprofessional for a big guy like Amazon to do something like this.
I can't see Aksys having any fault in how Amazon operates.
what? amazon has given way more than askys has in this situation. with credits, refunds, free faster shipping, etc., having a strange workaround for getting the watches out is the least problematic thing, especially as it seems they're refunding any fees related to it. askys hasn't done anything but pass the buck and now that the watches being sent out are the original damaged watches...it makes them look terrible and this whole situation even more of a joke
 

GetDigitized

Member
Sep 20, 2014
2,553
1
0
As proven by chrissylas, almost all of these watches were already damaged prior to being packed (although I don't dispute the bubble packets have damaged them further) and as proven by everyone else due to the watch dates and glue spots that match up the glue spots on the back of the game shrinkwrap, these ARE the original broken watches. Regardless of what Amazon has done regarding the pricing and import tax fee (likely a result of them not having a proper back end method to deal with Aksys' problem), or the fact that they are packing them shoddily, these watches are being shipped out to people broken in the first place - and THAT is on Aksys.
I'm not saying that's not the case, but there's no actual proof that this is the case either[I'm not defending Aksys, but I'm not jumping to conclusions either]. The comment was about Aksys being 100% responsible for every fuck up during this process, which they aren't. Obviously if they didn't have the delay etc in the first place everything would have been fine & it wouldn't be damaged , but how far down the chain until it's not Aksys' fault, I don't think it's fair blaming them for everything since their initial fuck up. 90% of what's happened has been due to Aksys though, I won't refute that.
Also,as others have said, Aksys never said the whole batch was damaged, they would have kept the watches which weren't damaged. Them sending watches to only a select few and then making others wait 2 months would have been worse for PR. The cases being cracked etc could easily have happened during shipment from Aksys to Amazon , in the amazon warehouse etc etc. The fact that some people have been recieving watches that are fine means you can't prove it either way.
 

Zero315

Banned
May 1, 2013
2,051
1
0
The fact that some people have been recieving watches that are fine means you can't prove it either way.
They way that my watch is broken has nothing to do with how they're being shipped or anything. One of the side buttons is just broken off. Nothing is touching it, the watch was secured perfectly fine in the case. It was broken before Amazon even got it and I've seen other people on twitter saying the same thing. Along with still having the glue on the side where it was attached to the game tells us that they're sending out the old damaged watches.

Even if some of them weren't damaged, why would they risk the bad PR of sending out watches that could potentially be damaged? Why not just send out all new watches instead of selling them at their fucking con booths?

This is completely on Aksys.
 

Yasumi

Banned
Aug 31, 2011
4,413
0
0
They way that my watch is broken has nothing to do with how they're being shipped or anything. One of the side buttons is just broken off. Nothing is touching it, the watch was secured perfectly fine in the case. It was broken before Amazon even got it and I've seen other people on twitter saying the same thing. Along with still having the glue on the side where it was attached to the game tells us that they're sending out the old damaged watches.

Even if some of them weren't damaged, why would they risk the bad PR of sending out watches that could potentially be damaged? Why not just send out all new watches instead of selling them at their fucking con booths?

This is completely on Aksys.
This makes me curious as to what actually happened here.

So we find out a large portion of watches were damaged in transit, and Aksys says they need get new ones produced and it'll take some length of time.

Not long after, they've suddenly got watches to sell at an anime convention, which they apparently express ordered just for the con. I don't buy that at all, those were obviously preorder watches that had survived the trip, especially considering how long the current "production" took. I doubt they sold many, as they were going for $50 each.

Now people are receiving watches, and they're blatantly the damaged ones that were initially shipped, still with the glue attached. What the fuck was Aksys doing for the past 3 months if these aren't even new watches? They didn't have to be newly produced, they were just sitting in a warehouse somewhere. Why the wait? Why the song and dance if they didn't actually do what they said they were going to do?

This whole thing is goddamn perplexing, and has really soured me on Aksys as a company.
 

Shoyz

Member
Jul 12, 2012
2,730
0
0
How's this for imagery?

For anybody questioning if the cracked cases are Amazon's shipping fault, I can definitively confirm that it (mine at least) was damaged like this prior to shipping. The watch was sealed inside of a plastic bag, which didn't seem abnormal to me at the time, but upon opening it I realized that it was done because the giant missing piece caused the black bottom cover to come off.
And because of the seal, I know that the missing piece of plastic was never in the package to begin with, nor was the bottom cover, nor was the missing metal clasp or B button which had all fallen out before being re-sealed.

Why would you actually want to wear it?
It's a cool, functional watch! Just with a bad strap. Mine is missing the display stand anyways. Any reason not to, besides value?
 

SuperBonk64

Member
May 17, 2013
1,450
155
500
California
If my watch comes all busted up im asking for a full refund of the game. Gonna tell them I only ended up pre ordering the game to get it with the bonus watch. They took forever to actually get me my game and send me a broken watch after all this time. Im done with Aksys, I wouldnt be surprised if Amazon will be done with them too. We'll see.
 

AmethystEnd

Member
Jun 19, 2013
8,836
0
405
So this is pretty cool.




...Except I didn't get anything. I live in an apartment and I checked the office and they say UPS hasn't even been by yet today. So why did UPS scan my package delivered?

Goddamnit.