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[Xamdou]

This happens a whole lot with my eneloops but never with with Duracell batties for some odd reason.

 

[User 479360]

I'm going to open the second controller I bought, and see if it works better. I had wanted to return it to get my money back, but it'll be good to see where the issue lays.

I'll get both the other controller and the system replaced while under warranty. The controller's joystick feels a bit off on the left side (loose?) and the console was also making a clicking noise that sounded fan related.

I'm crazy about my stuff. I dust it well and pretty often, obsess over it, clean it (controllers), and never drop anything. However, I have shit luck.

 

[Shylock]

I did have one controller where one of the battery contacts wasn't quite bent towards the middle of the battery compartment enough, and would lose connection when I shook the pad too much. Adjusted it, and that seemed to fix the issue.

I have also gotten it on my second controller, maybe once every couple weeks, and it always seems to be when I'm blocking the IR port on the front when I'm getting ready to get up off the couch. I don't know if it's some wacky Kinect thing or what, because it reconnects instantly.

 

[state_vector_collapse]

Have this problem as well and have posted in that xbox support thread a couple of times. Plus I have filled in the questionnaire that MS have linked to in there.

I even posted the link to that thread on twitter to Phil Spencer - who ignored it completely.

I have a day one console that it has always done it on, despite going through 3 controllers with that one. It has kinect connected to it though and the controller always reconnects immediately.

But II have the white console in the bedroom and that can take a while for controllers to reconnect. But if I connect Kinect to it, then they reconnect immediately.

I have four controllers here at the moment and it doesn't matter which one I use, they will randomly disconnect. MS's own device is to use the controller wired...which isn't really much of a solution at all imo.

Really annoying that some people have had this issue since day one and MS seem no closer to fixing it. The fact they have a questionnaire page shows that they know it is a problem though. Perhaps more people should tweet Phil Spencer until he takes notice,

 

[Three]

User error, or you have too many interfering wireless devices.

You may aswell have said "you're holding it wrong". Even if it was interference that is not in any way "user error". The FCC would agree.

 

[Black Mantis]

I've had the X1 since launch and this has happened to me twice, both in the last month, so it's nothing I'm particularly concerned about at the moment.

 

[Majima Everywhere System]

A cordless phone caused this issue with my controller.

 

[User 479360]

Apparently accessory returns don't get free shipping like consoles (Advanced Exchanges and repairs) and Kinect.

Do they have to be mailed to the States? Or does a Canadian depot handle controllers? I'm just trying to gauge the shipping fee range.

 

[PensOwl]

I keep on getting errors trying to connect to the xbox online service center, is it just me or does anyone else seem to be having this problem?

 

[fse]

What's the problem? I've never had it happen to me once and I've had an X1 since launch. 3 controllers as well.

Wondering to, haven't had any issues with the XB1 controllers.

 

[Qassim]

New controller firmware released, may help with this issue:

http://majornelson.com/2015/01/26/xbox-preview-program-xbox-one-controller-firmware-update/

If you are a member of the Xbox Preview Program, I recommend you update your Xbox One controller(s) with the latest preview build (OS version > 1502.150120) which provides the following updates:

•Quick Connect – previous controller connections to an Xbox One took 4-5 seconds when powering on a controller, now they should occur in ~2 seconds

•Stability improvements – the firmware also provides a number of fixes that address issues submitted by customers and preview participants

Instructions on how to update the controller firmware at the link.

 

[User 479360]

New controller firmware released, may help with this issue:

http://majornelson.com/2015/01/26/xbox-preview-program-xbox-one-controller-firmware-update/



Instructions on how to update the controller firmware at the link.

Thank you!

 

[ohlawd]

Thank you!

this is it!!!

if this fixes our problems oh god yesssss

 

[Ozzy Onya A2Z]

Try the controller firmware update otherwise start moving anything electric around e.g. lamps, speakers, laptops, monitors etc. Interference is likely the cause of your controller issues and I've seen interference caused by some strange things.

 

[User 479360]

Try the controller firmware update otherwise start moving anything electric around e.g. lamps, speakers, laptops, monitors etc. Interference is likely the cause of your controller issues and I've seen interference caused by some strange things.

I honestly have no lamps down there, and the speakers I have are currently unplugged because I need to buy a powered amp.

I don't know of anything I could move that's plugged in, outside of my satellite box, and that's likely not the cause given it's not Internet-based.

 

[burritosenior]

I see a few people exited about the firmware update possibly fixing this issue. At this point, is it still wishful thinking or have we definitely had results from it?

 

[darthbob]

I see a few people exited about the firmware update possibly fixing this issue. At this point, is it still wishful thinking or have we definitely had results from it?

It definitely connects to the console quicker, and after having it on for about an hour it didn't turn off so there's that I suppose.

 

[User 479360]

Here's hoping that it's the fix we've been waiting for. If so, I may cry out of exhilaration and stress relief. This has been bugging me for more than one year.

As fucked in the head as this will make me sound, I obsess over issues with my stuff much more than any normal person should. It just bats around in my head thanks to anxiety and OCD, and fear of being left with a lemon.

Then, worrying about it so much makes my depression worse. It's annoying.

 

[The Sarcastic Dude]

Never happened to me. Seems your just unlucky.

 

[ZOONAMI]

This also happens a lot for me on both of my controllers. Hasn't really bothered me a ton though because I don't really do online mp much, and when I do I'm not very competitive about it. I also have sound problems with my Sony Golds through the headset adapter. Shrugs.

 

[ZOONAMI]

Could I please get an invite to this preview program. Gamertag: Patatatinahat

 

[Unity2012]

2 X1's and 6 controllers; and never happened to me. I hope with the new update you find a solution.

 

[Ozzy Onya A2Z]

I honestly have no lamps down there, and the speakers I have are currently unplugged because I need to buy a powered amp.

I don't know of anything I could move that's plugged in, outside of my satellite box, and that's likely not the cause given it's not Internet-based.

Interference can come from anything electrical or wireless signals e.g. a neighbours TV or garage remote happens to clash or your washing machine/dryer when running causes an issue. Power down just about everything except the xbox and TV then turn other devices on one by one, process of elimination and all that.

Think of your cordless phones and more too. Try moving your box a few feet to one side and see how that affects things interference can be altered by just moving things a few inches sometimes too.

Worth a shot anyhow. Also do you have the same issue with multiple or different controllers on the same console?

EDIT: Also think about anything that is metal in that room e.g. a coffee table or chairs or TV cabinet etc. Metal can be a cause of signal issues too.

 

[Negotiator]

They're not Bluetooth then? Would be just like MS to roll their own I suppose! How does Bluetooth solve this problem, is it not in the same range?

BT is interference-resilient, because it uses a different transmission scheme (FHSS).

WiFi uses DSSS or OFDM, which is prone to interference.

Can someone explain why did MS choose WiFi Direct? Do they really need that much bandwidth?

BT 2.1 gives you a bandwidth of just 3 Mbps (miniscule compared to WiFi), which apparently is plenty for DualShock 4 (button input, touchpad input, vibration feedback, auditory feedback, LED signaling, microphone input/stereo sound output).

ps: Wii U gamepad uses WiFi at 5 GHz (a much less crowded band). Maybe MS should have gone with that instead, although it would have reduced the controller's range a bit.

 

[Dazza]

This happens a whole lot with my eneloops but never with with Duracell batties for some odd reason.

Quite common because the tabs/nipples on some batteries are quite different from each other and some will maintain better contact with tabs in the battery compartment when the device is moved around. I sometimes bend the tabs out on battery compartments or put a piece of foam or paper to make sure batteries don't move around as much

 

[Negotiator]

@OP

Anything that operates on the 2.4 GHz band can potentially interfere with WiFi.

It's not just other WiFi sources or microwave ovens. It could also be your neighbor's baby monitor or a CCTV system.

You need to do some research to find what that is. Ideally, you'll need a 2.4 GHz spectrum analyzer, like this one: http://www.wisp.net.au/airview2ext-24ghz-spectrum-analyzer-with-antenna-p-157.html

 

[Com_Raven]

Will try the firmware update once it is available, hopefully it will fix it- "stability improvements" is always a bit vague

 

[SlickShoes]

I thought it was just me with a duff controller, happens about 4 or 5 times a week, happens more often in Halo MCC than any other game as well which is odd.

 

[failgubbe]

Nah mate the real problem is gamerscore disappearing and not updating

 

[Pimpbaa]

BT is interference-resilient, because it uses a different transmission scheme (FHSS).

WiFi uses DSSS or OFDM, which is prone to interference.

Can someone explain why did MS choose WiFi Direct? Do they really need that much bandwidth?

BT 2.1 gives you a bandwidth of just 3 Mbps (miniscule compared to WiFi), which apparently is plenty for DualShock 4 (button input, touchpad input, vibration feedback, auditory feedback, LED signaling, microphone input/stereo sound output).

ps: Wii U gamepad uses WiFi at 5 GHz (a much less crowded band). Maybe MS should have gone with that instead, although it would have reduced the controller's range a bit.

The sound output on the ps4 controller sounds noticeably compressed when using decent headphones. I'm guessing MS wanted higher quality output and perhaps the possibility of outputting simulated surround sound at a later date.

 

[virtualS]

My 360 controller drops sync from time to time. A real PITA. Sorry to hear that whatever is causing this continues on with its successor.

 

[iceatcs]

Here's hoping that it's the fix we've been waiting for. If so, I may cry out of exhilaration and stress relief. This has been bugging me for more than one year.

As fucked in the head as this will make me sound, I obsess over issues with my stuff much more than any normal person should. It just bats around in my head thanks to anxiety and OCD, and fear of being left with a lemon.

Then, worrying about it so much makes my depression worse. It's annoying.

I think if there is still a problem, you'll better off to sell/move on your Xbox for your health sake.

 

[JohnnyFootball]

I'm glad others aren't having a problem but mine frequently disconnects even after an update.

Console is wired too.

Never had the issue with the 360 or PS4 or PS3

 

[User 479360]

I think if there is still a problem, you'll better off to sell/move on your Xbox for your health sake.

That would be smart. I need it for work, though.

 

[mrobbo]

Wouldn't mind trying this update, but not in the preview. Any invites would be greatly appreciated.
GT: NOT MUCH CHOP

 

[User 479360]

I played some video games from midnight until 5:30am, and only had one disconnect. Before going into my room, I turned off the dryer, which was left on. Nothing else was on, and everyone else was asleep.

It happened within the first hour, then that was it. No other issues. That's par for the course, though.

 

[jaxpunk]

Wow how did MS manage to change wifi signals and all the other insane suggestions/borderline accusations in this thread with a firmware on the controller?

We truly are living in the future!

 

[U2NUMB]

This happens to me every day multiple times, no matter what controller I am using. So frustratingly!

 

[iGotUrHost]

Yea, I have this issue as well. Doesn't happen all the time but it happens every so often and can be quite frustrating at times. Don't know how this hasn't been fixed, its over a year after the launch and you would expect something like this to have been fixed.

 

[angrygnat]

On number 3, which is making an odd fan clicking noise and needs to go back.



Troubleshooted, replaced, etc. They don't do repairs here, just replacements.

I looked up some possible problems. Since you have used different XB1s, I am assuming different controllers, there is only one real explanation. It's your environment. I read that there are many things that can interfere with WiFi direct. Your neighbors WiFi might be causing you problems. Any other wifi devices in your house? Cross channel interference? Loose connection on your satellite box? Maybe not grounded properly? At work a local radio stations output was causing us problems. We had to install filters on our radios. There is something there local causing your issue.

 

[User 479360]

I looked up some possible problems. Since you have used different XB1s, I am assuming different controllers, there is only one real explanation. It's your environment. I read that there are many things that can interfere with WiFi direct. Your neighbors WiFi might be causing you problems. Any other wifi devices in your house? Cross channel interference? Loose connection on your satellite box? Maybe not grounded properly? At work a local radio stations output was causing us problems. We had to install filters on our radios. There is something there local causing your issue.

It's possible, but I have no idea of what it could be, since there's not a lot of tech here and I'm in the country. My neighbours aren't terribly close.

I am going to use the mentioned app to check for interference, though. Thanks. I just need to get around to downloading it.

It's odd that so many other people are having this same issue, though. Even on GameFAQs, there are people talking about how they hope the preview program controller update will fix the "sync issue."

I wish I knew of a technician that could come and check things out pro-bono.

 

[njean777]

Hmm I have never had this happen to me. I mean my battery has died but I have never just had the controller disconnect at random.

 

[User 479360]

This morning, the only things on in my place were the dryer and the dishwasher, both of which definitely don't run on Internet/WIFI.

I updated the console to the preview update, updated the controller via the cable, then disconnected the cable and went to my bed to game. It's about 10-12 feet from the system.

Within hour one, it disconnected once. I was really disappointed to say the least. However, it didn't disconnect again for the next 5 hours.

I don't know what to say, but I'm getting sick of obsessing over this. It's not good for my health.

 

[moon7]

This morning, the only things on in my place were the dryer and the dishwasher, both of which definitely don't run on Internet/WIFI.

I updated the console to the preview update, updated the controller via the cable, then disconnected the cable and went to my bed to game. It's about 10-12 feet from the system.

Within hour one, it disconnected once. I was really disappointed to say the least. However, it didn't disconnect again for the next 5 hours.

I don't know what to say, but I'm getting sick of obsessing over this. It's not good for my health.

I don't know if this will help but...

I have a very weird wireless problem in my house that affects my wireless modem or the wireless card on my laptop. Nearly every time we vacuum, 99.9% of the time, it interrupts the wireless connection.

It's very rare that we can vacuum without having it interrupt. Most of the times it reconnects as soon as we turn off the vacuum, but every once in awhile, it also requires a modem reset and a restart of my laptop.

So it has nothing to do with a device running through the wireless network. There's clearly some sort of interference that goes on, and I am not sure what specifically causes it. The only thing I could come up with is that the house is very old, and the outlets are not grounded, though no other device causes this. Just the vacuum. Either that or some other interference between the devices, like perhaps the spinning motor causing some sort of electro-magnetic field. Very strange, but it hasn't been annoying enough for me to really attempt to figure it out or fix it. Now that I think about it, I never actually bothered to check and see if it affects my other laptop. I'll have to remember to check that next time I vacuum.

 

[User 479360]

I don't know if this will help but...

I have a very weird wireless problem in my house at all that affects my wireless modem or the wireless card on my laptop. Every time we vacuum, 99.9% of the time, it interrupts the wireless connection.

It's very rare that we can vacuum without having it interrupt. Most of the times it reconnects as soon as we turn off the vacuum, but every once in awhile, it also requires a modem reset.

So it has nothing to do with a device running through the wireless network. There's clearly some sort of interference that goes on, and I am not sure what specifically causes it. The only thing I could come up with is that the house is very old, and the outlets are not grounded, though no other device causes this. Just the vacuum. Either that or some other interference between the devices, like perhaps the spinning motor causing some sort of electro-magnetic field. Very strange, but it hasn't been annoying enough for me to really attempt to figure it out or fix it.

Interesting. That's a strange issue.

I would understand it being something like the washer or dryer or washing machine if it did so constantly. But just once in several hours (assuming the appliance is either on all that time or even an hour or two) and not constantly makes it seem unlikely.

I'll have to do more sleuthing, but lots of others are having the same problem which makes me wonder if it really is interference.

 

[User 479360]

Going to try getting a repair or exchange (hopefully a new system since I'm not in the US and have multiple issues) because of this, an odd clicking noise that could be a fan and other glitches.

I was hoping to do the Advanced Exchange, but when I called over 2 weeks ago, I was told that I had until the end of the month plus a thirty day grace period. However, when I called yesterday, it wouldn't allow them to do it because my warranty had 'ended' and Advanced Exchanges are only allowed up to two weeks prior to warranty ending. (Thanks for the info)

One guy was supposed to call me back because he thought he could do it today based on talking to his supervisor, but he never did, so I got another tech tonight and talked to his supervisor. The higher up was nice and apologized, but said only a standard exchange could be done now.

Here's hoping they'll send me a new one (my OCD and anxiety get really bad when I even think of refurbs) and that my luck will improve. Hopefully it won't take too, too long, either.

 

[Sanpei]

Never happened to me...

Maybe it interferes with something like wireless modem or cordless phone etc...You can try to change frequency channel

 

[vesvci]

The sound output on the ps4 controller sounds noticeably compressed when using decent headphones. I'm guessing MS wanted higher quality output and perhaps the possibility of outputting simulated surround sound at a later date.

What? I actually thinks the headphones audio sounds better on the PS4 than the XBO, and noticeably too. There's a better soundstage. I've tried on Audio-Technica ATH-M50x and V-Moda M-100...both very solid headphones.

 

[User 479360]

I was able to get everything replaced, but the new controller that I received is defective, too. It stopped working suddenly, and wouldn't until I did a hard reset, and has also disconnected twice.

It was fine for a little while, as I played several games. However, Tales from the Borderlands: Episode 2 gave me two disconnects.

Joy

 

[SicSemperTyrannis]

In an age where every little thing pertaining to video games is scrutinized, how is Microsoft's randomly disconnecting Xbox One controller not talked about more? Just because it's only affecting some and not all?

There are multiple threads regarding this issue on different forums, including GAF, reddit, GameFaqs and the Xbox Support Forums. Additionally, article(s) have been written about it.

Microsoft keeps posting on its forums, saying that it's trying to identify a fix, but has yet to really do much. Sure, it's surveying those affected, but still. It's usually just canned updates.

It's frustrating that people who've paid $400-500 plus taxes (and whatever else for accessories and games) are having to plug in their controllers in order to ensure stability. Else, they risk the controller regularly disconnecting or doing so at random, such as once a session or maybe four times per one mission. It's out of the blue and stops at will.

This needs to be fixed, for fuck sakes. Why aren't more pitchforks being raised?

Most responses on the matter are interference related or user error, but what if that's not the case? At least, at the fault of the user, who has nothing blocking the signal and no other devices (even a cellphone or microwave) on? Why does it do it most at 2am when nothing else is on at all?

I was having this issue with a controller for a couple months after the console came out, I eventually got a replacement and that was doing the exact same thing. It wasn't until I moved that the issues stopped entirely, so I honestly think that there was some kind of interference issue at work in my case. I have a Netgear N7000 Nighthawk router and every wifi enabled console hooked up (both then and now) and the only difference in my setup is my routers location. I used to have the router directly behind the xbox (behind a wall) and now it is ~17' away and above it with absolutely no controller disconnects unless the battery dies. I would recommend you try moving your router if you have wifi :/