element
Member
Got home from work checking my email and my phone rings with a private number, which is odd. Some guy on the phone says he just bought my XBL gamertag and wanted to make sure it was ok.
He then goes on to be sad that I never sold it or had any intentions to sell it. How he spent $300 on it and how I'm a dick if I recover it. Tries to tell me he just wants the gamertag because it is 'awesome' and he was nice enough to create a new account for me. He says he wants to play some games with it, because the name is cool, and he just bought a gears of war xbox and was going to go play. I tell him it is against ToS to buy gamer tags and that his console will be banned. He asks how I know this, and I tell him I worked on Xbox (which is true), I was in the revolt beta. At that point I get an email that someone has bought 400 points and the guy hangs up.
This is where the guy is stupid. I get into my windows live id profile and there is an additional email associated to my Windows Live ID. So I copy that down, remove it, and change my password.
I sent a tweet about getting hacked, and it helps that thevowel (Director of Architecture, Xbox LIVE Operations) follows me, who had me email him with my data to pass it on to the security team.
In the meantime I called support who locked my account so they couldn't buy anything. I was told it would take three to five days to investigate and resolve.
Support was very helpful, but so frustrating. This is the 2nd time in six months that my account has been compromised. I wish Microsoft had additional confirmations when details on your account is changed. Google and Facebook do a good job, if you change major details it needs an additional contact form, typically a text message with an alpha number code.
Hopefully it all gets resolved. So pissed.
He then goes on to be sad that I never sold it or had any intentions to sell it. How he spent $300 on it and how I'm a dick if I recover it. Tries to tell me he just wants the gamertag because it is 'awesome' and he was nice enough to create a new account for me. He says he wants to play some games with it, because the name is cool, and he just bought a gears of war xbox and was going to go play. I tell him it is against ToS to buy gamer tags and that his console will be banned. He asks how I know this, and I tell him I worked on Xbox (which is true), I was in the revolt beta. At that point I get an email that someone has bought 400 points and the guy hangs up.
This is where the guy is stupid. I get into my windows live id profile and there is an additional email associated to my Windows Live ID. So I copy that down, remove it, and change my password.
I sent a tweet about getting hacked, and it helps that thevowel (Director of Architecture, Xbox LIVE Operations) follows me, who had me email him with my data to pass it on to the security team.
In the meantime I called support who locked my account so they couldn't buy anything. I was told it would take three to five days to investigate and resolve.
Support was very helpful, but so frustrating. This is the 2nd time in six months that my account has been compromised. I wish Microsoft had additional confirmations when details on your account is changed. Google and Facebook do a good job, if you change major details it needs an additional contact form, typically a text message with an alpha number code.
Hopefully it all gets resolved. So pissed.
