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[GreyWind]

Announcement posted in the Insider dashboard for what seems Alpha ring testers. Likely to launch soon.

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.

Image credit: Xbox Reddit

 

[jacobeid]

This is huge.

 

[FeD.nL]

Fantastic!

 

[Forsythia]

Fuck yeah.

 

[Kadin]

Wow. Microsoft continuing to impress. Hope it works out as planned for them.

 

[Vuze]

Adopting Valves policy. Nice.

HI THERE SONY

 

[Rocketz]

Ohhhhhhhh

That's great

 

[a Master Ninja]

I hope Nintendo and Sony follow.

 

[show me your skeleton]

and yet sony doesn't even let you cancel a prorder unless forced by law.

 

[Redlogic]

Wow, that's legit huge! Sony, it's your turn now.

 

[SlimySnake]

Damn, thats great. I wish i could get a refund for Gears 4.

One step closer to trading digital purchases.

 

[Doug Heffernan]

That's incredible, well done Microsoft!

 

[jem0208]

That's awesome. I wonder if there's a limit to how many you can have. If there isn't that's basically a free two hour trial for any game.

 

[L~A]

Looks like the same conditions as Steam. Really hope it's coming to other platforms.

 

[benicillin]

Less than 2 hours is a pretty good benchmark I'd think.

 

[djnewwest]

Finally that's huge news.

 

[t hicks]

Yesssss
now get on board sony

 

[LordKano]

This is huge. Props to MS.

 

[Theorry]

MS killing it lately.

 

[Subtervotion]

Sony better add this. Good job MS.

 

[ViciousDS]

ok.....I feel pretty confident in that kind of an ecosystem.....fucking brilliant move

 

[L.O.R.D]

Your move Sony.

 

[Zombie James]

MS doing all the right things so far. Two weeks and less than two hours of gameplay for a refund is a good place to start.

 

[Tain]

This and VRR support are extremely good signs.

 

[benicillin]

Sony better add this. Good job MS.

I don't know if Sony has the backend stuff necessary to do this, but I'd hope to see it introduced on their next console at least.

 

[Uraizen]

As kids these days would say: "Your move, Sony."

 

[Rodney McKay]

This is huge.

Literally, that image is gigantic when clicked on in the OP.

 

[Jaguar Victory]

I hope people don't ruin this.

Spoiler

They probably will.

 

[Hoo-doo]

So like Steam then? This is a good policy. Hope the rest follows suit as well.

 

[Chris1]

Good shit, next up Playstation and Nintendo hopefully. No reason this shouldn't be standard across all digital stores.

Pleased about the 2 hour limit aswell, I may even buy some games I normally wouldn't have to try out.

Spoiler

Yes I know I'm abusing it

 

[RichiRamjag]

That's really damn awesome. I'll definitely be keeping this in mind.

Could have used it a couple of times for sure.

 

[RoKKeR]

Woah.

 

[AHA-Lambda]

God damn!!!

Looks like Valve's limitations on refunds though are quickly going to become the industry standard too.

This should also put some real pressure on others to follow suit now, especially with Sony when it comes to their dreadful customer service >_>

 

[VanWinkle]

AMAZING. Sony, you NEED this.

 

[Stereogatari]

Game changer.

 

[timlot]

Damn that's nice.

 

[commish]

Good shit, next up Playstation and Nintendo.

Nintendo will never do this. Sony will most likely follow, though. I'm sure all of us have games we weren't feeling after an hour.

 

[DAREALGUMMY]

Imagine if MS had done everything it has so far ready to go (not hardware related) on day 1?

 

[BadWolf]

Very nice, good work MS.

 

[Spade]

This is very good news.

 

[Megatron]

Anyone who doesnt think competition is a good thing is delusional. This right here is why you shouldnt root for one console to destroy another.

 

[SEGAvangelist]

This is awesome.

 

[wrowa]

Very nice to see Microsoft following Valve's example.

 

[Succinct Verbosity]

Sony need to do this, but given how out of touch psn can seem at points, I don't know if they will any time soon.

 

[somesayyea]

great move

 

[Baleoce]

It's great that this is coming to the console space. Digital on console really needed this.

 

[DocSeuss]

Has there ever been a more consumer-friendly platform holder?

 

[Black Pewter]

Good shit, next up Playstation and Nintendo hopefully. No reason this shouldn't be standard across all digital stores.

This is a pipe dream bro

 

[sam777]

Great policy, surprised MS have not made a bigger deal about this.

 

[dugdug]

Well done to MS for this. Hope this forces Sony at the very least to take the step as well. Next step is to make some games I want to buy on their service.