Thinks buying more servers can fix a bad patch
The number of people subscribing to the service fell from 47.3 to 45.4 million after Sony added tiers to the service, which at its most basic level offers online gaming, additional features like cloud saves, and a handful of free games a month.
Despite the number of PlayStation Plus users declining — and overall monthly active users also going down, from 103 to 102 million — network services revenue, which includes PS Plus subscription revenue, increased by 10%. This is presumably due in part to users signing up for higher tiers.
In comments during an earnings call, transcribed by VGC, Sony chief financial officer Hiroki Totoki admitted that “there hasn’t been a great momentum as a whole” for the renewed service. He allowed that Sony hadn’t aggressively promoted it and predicted a recovery following “better promotions” in the future.
In general, Sony’s results and Totoki’s comments paint a picture of a company weathering a tough period, with “more people going outdoors” as the coronavirus pandemic eases, a dry games release schedule, and constrained supply of new PlayStation 5 consoles due to chip shortages.
“There have been a declining number of members of PlayStation Plus,” he said. “However, in the second quarter we renewed our services and there hasn’t been a great momentum as a whole. Also, we didn’t make aggressive promotions during the second quarter.
He added in a reply to another investor about the PS Plus figures: “More people are now going outdoors, and we have yet to get out of the negative cycles. PS4 and third-party software sales have also been rather sluggish, and sales of catalogue titles have also been declining.