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News VR Platform PSA to PSVR owners: Get your free PlayStation Camera Adaptor for PSVR so it can work on PS5 at the signup link!

Rubik8

Member
Jun 29, 2009
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990
After many, many failed attempts I got it to work by doing the following: when pasting in the serial number from a note, I right-clicked and pasted in “plain text” and it worked instantly. This was with MS Edge.
 

Orta

console wars 2020 - participant
Apr 26, 2018
2,403
6,226
620
Got mine.

Not getting a ps5 but got it all the same :messenger_squinting_tongue:
 
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Orta

console wars 2020 - participant
Apr 26, 2018
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if anyone get an email say something.

 

trikster40

Member
Dec 12, 2008
2,118
2,385
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Anyone having issues with the US order page? I put in my serial number, it says “oops something went wrong” and gives number to support.
 

Eternal21

Member
Nov 14, 2013
323
687
580
That one just gives me an oops error when I try to enter my serial number. I hope it is not because I tried the other link first. WTF Sony. This should be easy.
Anyone having issues with the US order page? I put in my serial number, it says “oops something went wrong” and gives number to support.
I was getting the 'oops' message for both links. I'm in US. But my model is: CUH-ZVR1 (first gen), which is not what they list in the footer (CUH-ZEY1 or CUH-ZEY2)

Tried calling the number, but their hours are between 9AM-6PM pacific time so just missed them I guess.
 
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trikster40

Member
Dec 12, 2008
2,118
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I was getting the 'oops' message for both links. I'm in US. But my model is: CUH-ZVR1 (first gen), which is not what they list in the footer (CUH-ZEY1 or CUH-ZEY2)

Tried calling the number, but their hours are between 9AM-6PM pacific time so just missed them I guess.

Mines first-gen too. I can’t imagine why it wouldn’t be supported, it’s just an adapter. I’m going to call tomorrow.
 

Grinchy

Member
Aug 3, 2010
27,721
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a cave outside of Whoville.
So apparently, for the US link, these error messages we keep seeing mean nothing. Some people have sat there spamming it over and over again all day to finally get in. I've seen 2 or 3 different error messages now and they just keep alternating between them.

Don't take them too seriously, the site itself is just fucked. Sony didn't handle this little adapter process well at all.
 

clintar

Member
Sep 10, 2008
611
208
1,030
Utah, USA
Been trying randomly all day. It just doesn't work. Sometimes it gives the oops. Sometimes it just doesn't do anything after putting in the serial number from the box
 

Shmunter

Member
Aug 25, 2018
7,601
17,551
725
What a bunch of fucking numpties making this a process. Won’t even take my serial number. I can see myself not having access to my VR way into the PS5 ownership.
 
May 8, 2020
3,835
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Like I said in the OP. Bookmark the link or the thread. It's bound to work eventually and this is not a limited time offer. It has worked for some but not others.
 
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Synless

Member
May 13, 2007
11,354
407
1,285
Michigan
Got mine. It kept giving me an error and I kept hitting reload until it worked. Only 5 reloads and it was done.
 

Shmunter

Member
Aug 25, 2018
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Yeah, went through this try. ‘Well be in touch soon’

Err, how about just giving me a delivery date
 

Bankai

Member
Jul 14, 2015
926
1,473
555
I had to call the playstation hotline for it to work. Got a repeated error message on the website. Had to mail them a photo of the back of the PSVR unit and all should be fine now.
 

Shmunter

Member
Aug 25, 2018
7,601
17,551
725
Email received...shipping mid Nov...if granted. Why put that in Sony?


About your request

Your request for a PlayStation®Camera Adaptor has been received.

We will contact you again about the status of your request. If granted, shipments are expected to begin around mid-November 2020.

Make sure you check out our in-depth FAQ to find out more about using the PlayStation Camera Adaptor: https://playstation.com/camera-adaptor-faq

We sincerely thank you for being a loyal PlayStation®VR owner.

Regards,
The PlayStation Team
 

WelshBluebird

Member
Jul 25, 2007
339
426
1,175
30
Wales, UK
Email received...shipping mid Nov...if granted. Why put that in Sony?

Probably because they are specifying it is one per household - so if you have already requested one but try again, they probably won't ship you a second one! They could have worded it better though - or do address validation on the form instead!
 

Eternal21

Member
Nov 14, 2013
323
687
580
OK I just deleted the last number then reinserted the number and pressed enter 10 times and it worked.

Thanks for the tip. I gave up trying yesterday, and was going to call, but have no patience for the phone, so gave this a try, and after about 10 attempts the thing finally went through.
 
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Grinchy

Member
Aug 3, 2010
27,721
19,103
1,305
a cave outside of Whoville.
Between yesterday and today, I did that delete last number and type it back in thing 100+ times. Still not happening.

After the mess of trying to get PS5 preorders, why does this free and necessary adapter feel like yet another big lottery I'm supposed to feel lucky to get?
 
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Jan 17, 2014
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Thanks for the tip. I gave up trying yesterday, and was going to call, but have no patience for the phone, so gave this a try, and after about 10 attempts the thing finally went through.
No prob glad it worked. Yeah I like this method to avoid 100 captcha
 

Dthomp

Member
Sep 17, 2005
4,098
2,268
1,885
Somewhere Cold
I actually got to the address portion on the US site, but it doesn't seem to want to let me click the submit button...this is annoying
 

Grinchy

Member
Aug 3, 2010
27,721
19,103
1,305
a cave outside of Whoville.
I'm starting to think that trying the first link when this thread was posted (the EU one) has locked my serial number. Using that link brings me to the address part every time (but a US address can't be put in). The US link just tells me most of the time that the serial has already been registered. We're talking hundreds of tries deleting the last number and hitting Next again.
 
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May 8, 2020
3,835
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I'm starting to think that trying the first link when this thread was posted (the EU one) has locked my serial number. Using that link brings me to the address part every time (but a US address can't be put in). The US link just tells me most of the time that the serial has already been registered. We're talking hundreds of tries deleting the last number and hitting Next again.

UPDATE #2: PlayStation Support



It works:
I had to call the playstation hotline for it to work. Got a repeated error message on the website. Had to mail them a photo of the back of the PSVR unit and all should be fine now.
 
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Eternal21

Member
Nov 14, 2013
323
687
580
I'm starting to think that trying the first link when this thread was posted (the EU one) has locked my serial number. Using that link brings me to the address part every time (but a US address can't be put in). The US link just tells me most of the time that the serial has already been registered. We're talking hundreds of tries deleting the last number and hitting Next again.
It's not that. I went to the EU link first as well. Then the US link wasn't working the first day. Then the next day the US link worked on about 10th try. If you tried that many times, then just give them a call.
 
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