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ROCK BAND Strat reliability thread - report in here
- Thread starter Gary Whitta
- Start date
Christoff Yurievich
Member
it's hard for me to keep my fingers from hitting two buttons at the same time down there. need more practice, I guess. :/M3wThr33 said:
rohlfinator
Member
According to the UPS tracking page, mine shipped out last night. It should get here tomorrow or Thursday, by the looks of it.oneHeero said:
Cornballer
Member
When did you submit your request?rohlfinator said:
Christoff Yurievich
Member
the local eb said they had one bundle left so I'm going in to exchange my guitar today.
RedNumberFive
Banned
I luckily found another 360 version of Rock Band at a Wal-Mart during lunch. Now I just need to cancel the RMA for my replacement PS3 guitar. Can someone post the EA support number? The whole site is blocked at work for me.
Everything in my bundle has been fine since I picked it up on Tuesday last week. I did end up filling out the form for a replacement for the guitar just in case it decided to break over the weekend after seeing all the reports of problems, but it looks like I'll just be able to send it back because I've had no problems downstrumming and my whammy bar is fine still as well.
BenjaminBirdie
Banned
Mairu said:
What do you need to fill that out, by the way? If I don't have my Amazonk receipt, can I find all the relevant info at the site?
BenjaminBirdie
Banned
Jube3 said:
Help me out, Jubester. How do I get this thing rolling?
BenjaminBirdie said:
Just head over here. The process is painless. Just be aware EXPRESS puts a 100 dollar hold on your CC.
https://ea.riverstarsoftware.com/ea_inventory/rockband.php
BenjaminBirdie
Banned
Jube3 said:
Kewl. I ain't doin' no express ish. I'll finish it when I get home but do they ask for a receipt or just a serial number?
Strat is nice and dead. I tried to fire through Reptilia this morning before work and failed like 15% in.
Pretty pissed off they could ship something that breaks for a ton of people in under a week. My original GH1 and GH2 bundles still work flawlessly to this day after probably a hundred hours of use.
Pretty pissed off they could ship something that breaks for a ton of people in under a week. My original GH1 and GH2 bundles still work flawlessly to this day after probably a hundred hours of use.
BenjaminBirdie said:
Neither, Express is they email you the piece you need 2day air and it comes with a coffin. You put the piece back in the coffin and send it back. if you dont do it withing 28 days fo recieving the coffin you get charged 100.
The second option is they send you the coffin you send the part and then wait on the new piece.
Im thinking of just buying a second mic. If it doesnt ship today Ill probably do it since I really want to finish expert career (or try to) with my Gene simmons lol.
rohlfinator
Member
Friday night (though UPS didn't list "billing info received" until early Saturday morning).Cornballer said:
My strat had been having downstrum issues more or less from the start, and on Sunday there was a distinct snapping sound from the guitar and the whammy spring mechanism broke. UPS is still on "billing information received", but I imagine they're getting hammered this week on getting replacements sent out.
Having good luck with the drums, though. Knock on wood.
Having good luck with the drums, though. Knock on wood.
Giant Robot
Member
i did EXPRESS shipping on the warranty site.
does the "coffin" that EA is sending have the replacement guitar in there? or is EA waiting for me to send my broken Strat in and they send me the new one when they get my old one?
does the "coffin" that EA is sending have the replacement guitar in there? or is EA waiting for me to send my broken Strat in and they send me the new one when they get my old one?
My guitar controller is working perfectly fine, but when I shake it around I notice a rattling sound. So I opened it up and there seemed to be no loose parts within... instead, these Xietong capacitors (?) appear to be making the sound.
http://i6.tinypic.com/8ak117s.jpg
http://i2.tinypic.com/86o27v6.jpg
(warning: huge pic)
What are they, and why are they making that annoying sound? It's a minor inconvenience but I'm OCD like that.
Edit: Oh it's the Overdrive sensor? Silly me.
http://i6.tinypic.com/8ak117s.jpg
http://i2.tinypic.com/86o27v6.jpg
(warning: huge pic)
What are they, and why are they making that annoying sound? It's a minor inconvenience but I'm OCD like that.
Edit: Oh it's the Overdrive sensor? Silly me.
http://www.gamespot.com/news/6183456.html
Apparently, my new guitar should be here tomorrow. (Placed the RMA on sunday...) I'm also getting a new drumkit, and although UPS still shows as Billing Information Received the actual status of it on the EA page shows as Parts Shipped. Hopefully the drumkit will be here on friday.
I also want to assume that whichever replacement guitars they are already sending out, have the issue fixed as stated above and aren't left-overs from launch.
JPBrowncoat
Member
Got my new guitar in earlier today and played for twenty minutes. Seemed much better. There was a definite difference between the new one and busted one. New one was mushier. I just need to put it through some extensive play to see how it fares.
Giant Robot
Member
this is kinda of bullshit. I submitted my request LAST TUESDAY. Granted it was Thanksgiving week last week, but i'm not sure anything has been shipped out from EA.
Type: Package
Status: Billing Information Received
Shipped To: SAN JOSE, CA, US
Service: 2ND DAY AIR
Weight: 6.50 Lbs
EA Redwood City, CA is only 25 minutes away from me! I would have just gone to headquarters and picked it up myself if that was an option.
Type: Package
Status: Billing Information Received
Shipped To: SAN JOSE, CA, US
Service: 2ND DAY AIR
Weight: 6.50 Lbs
EA Redwood City, CA is only 25 minutes away from me! I would have just gone to headquarters and picked it up myself if that was an option.
So I gave EA support 2 calls today asking about why my replacement guitar hadn't shipped yet even though I placed the order last Wednesday.
The first guy was from India and he did a lot of paper shuffling and whatnot, then tells me that my guitar had already shipped. I told him that UPS still says "Billing Info Received", and he says to contact them about it. So I do, and UPS tells me that they haven't gotten the package yet and to call EA back and ask when they shipped it.
I call EA a second time, and this time it was a guy from the US. I give him the story and my rma number and he checks on the status. He comes back and tells me that my guitar is still in the warehouse and hasn't shipped yet. So I was thinking to myself, "WTF". I ask him why it hasn't shipped, when other people who placed their orders on Sunday already have their replacement instruments, and he tells me that it was because they received a lot of requests on or around Thanskgiving and those got backed up. He then told me that all those requests got batched up and are still being processed. So in short, I placed my order early so I get the shaft. Thank you EA.
The first guy was from India and he did a lot of paper shuffling and whatnot, then tells me that my guitar had already shipped. I told him that UPS still says "Billing Info Received", and he says to contact them about it. So I do, and UPS tells me that they haven't gotten the package yet and to call EA back and ask when they shipped it.
I call EA a second time, and this time it was a guy from the US. I give him the story and my rma number and he checks on the status. He comes back and tells me that my guitar is still in the warehouse and hasn't shipped yet. So I was thinking to myself, "WTF". I ask him why it hasn't shipped, when other people who placed their orders on Sunday already have their replacement instruments, and he tells me that it was because they received a lot of requests on or around Thanskgiving and those got backed up. He then told me that all those requests got batched up and are still being processed. So in short, I placed my order early so I get the shaft. Thank you EA.
Game Rogue
Member
BigFwoosh said:
Same here... I wonder if I have to sign for it or if UPS will leave at the door?
Tracking Number: XX XXX XXX XX XXXX XXX X
Type: Package
Status: In Transit
Rescheduled Delivery: 11/29/2007
Shipped To: LAS VEGAS, NV, US
Service: 2ND DAY AIR
Weight: 6.50 Lbs
Cornballer
Member
Me too. For the record, I haven't received any emails confirming it, but I copied down the tracking number and UPS says it should be here today.BigFwoosh said:
JPBrowncoat
Member
When UPS dropped it off they literally just dropped it off. And the box had a rip in the side. I hope EA doesn't mind getting it back that way.
Freedom = $1.05
Banned
Ordered it last Wednesday. Looked it up today:
Type: Package
Status: Billing Information Received
Shipped To: MIAMI, FL, US
Service: 2ND DAY AIR
Weight: 6.50 Lbs
I'm *this* close to buying GH3 just to have a decent mothereffin' guitar.
Type: Package
Status: Billing Information Received
Shipped To: MIAMI, FL, US
Service: 2ND DAY AIR
Weight: 6.50 Lbs
I'm *this* close to buying GH3 just to have a decent mothereffin' guitar.
Freedom = $1.05 said:
This is the same thing I have for tracking info. I called EA and the guy gave me the holiday backup story. I wish they would have shipped the earliest RMAs first since I put mine in last Wednesday. He assured me everything was fine, but didn't give me a date to expect the replacement guitar.
When you go to the Rock Band Warranty page, on the left hand side, click on My Account.. then login with your EA account. Once you're in the Customer Support page, on the left hand side, under My Stuff. click on My Questions. You should see this;
Sucks that some of you requested your stuff last week and it's still pending.
futnownarcade
Member
What the heck is this I just opened up my coffin and there is no pre paid shipping to send my guitar back to EA! Am I missing something here?
EDIT - the packing slip has the pre-paid thing, its not a sticker like the 360's coffin program.
EDIT - the packing slip has the pre-paid thing, its not a sticker like the 360's coffin program.
Cornballer
Member
Whoops, looks like they tried to deliver but my roommate wasn't around at the time. I guess they are requiring a signature in some places.
Cornballer
Member
Did you compare the old one with the new one? I'm curious if they made any noticeable changes, or if the fixes are internal.Wario64 said:
Giant Robot
Member
Wario64- When did you submit your warranty request?
Here's the email between me and EA regarding Warranty replacement:
what a bunch of fucking clown shoes.
Here's the email between me and EA regarding Warranty replacement:
what a bunch of fucking clown shoes.