User 479360
Banned
This is one of a few reasons as to why I never pre-order digitally.
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Sony seems to be blocking off IDs from accessing support
- Thread starter Admiral Woofington
- Start date
Shifty1897
Member
Where's Patrick Klepek or Jason Schreier when you have a story you actually want covered...
Such an awful anti-consumer policy for them to have. If they're going to put people in purgatory forever for refunding a game they helped hype up (NMS) then they should let people know ahead of time.
It's funny that they use "For the Gamers" while having policies that are quite clearly a big F you to their customers.
It's funny that they use "For the Gamers" while having policies that are quite clearly a big F you to their customers.
Karak
Member
I am a smaller channel but I will be covering this later in the week and I do have a couple much larger channels and personalities who follow that I will contact about it to see if they can retweet
Professor Beef
Banned
Have you tried contacting them? They have emails and twitter handles that you can reach.
Admiral Woofington
Member
Awesome man, you continue to be awesome haha.
I just want to know if there is an actual correlation (aka an actual possibility vs a series of weird coincidences). At least for the US.
LookAtMeGo
Member
Yup. Fuck Sony customer service. The worse I've ever experienced in my life. Not only was nobody ever helpful, they wre actually rude at the same time. Never buying anything from PSN ever again and never pre ordering off PSN ever again. Seriously. It was more pleasant dealing with my souless insurance claim people that it was with the Sony people. Shady fuckers over there.
Admiral Woofington
Member
Updates on what?
I mean my preorder got denied as expected. But at this point if the BBB case has any effect I'd be thrilled. I just want to make it clear they're a bad business at this point.
I still can't access chat with my own account but can with fake ones.
Tried contacting Sony US, because I realized I bought the Dark Souls 3 season pass on the US store instead of the Japanese one and according to their support site, getting a refund for DLC for a game you don't own shouldn't be a big deal.
As expected, I'm getting an error when trying to contact them with my ID. Refunded NMS in the past. Contacted them multiple times in the past, no problems.
I'm going to try calling them tomorrow (about the refund, not the ban from chat).
As expected, I'm getting an error when trying to contact them with my ID. Refunded NMS in the past. Contacted them multiple times in the past, no problems.
I'm going to try calling them tomorrow (about the refund, not the ban from chat).
Berserking Guts
Member
Sounds like I'm getting into the PC gaming scene at the right time.
CrimsonCommie
Member
Posted earlier in the thread and they told me the ban would be lifted in 48 hours just tried again today and I still can't access chat support with my main PSN
Edit: they banned my other account now. Fuck sony
Edit: they banned my other account now. Fuck sony
Admiral Woofington
Member
lmao. 4 the players. The emails I sent to gaming news folks seem to have gone unnoticed amidst their millions of emails. it sucks but I appreciate the smaller sites/pages making something out of it. It's so scummy.
They said they weren't going to give me a refund. So I complained to the BBB who are taking their sweet fucking time. At this point I think I've made peace with playing Dishonored 2 on my PS4 instead of my PC. It sucks but hey that's life. That's the last non PS4 Exclusive I get from them.
I have 120 bucks in PS4 wallet from the no man's sky return and them apparently cancelling South park FbW so I'll just keep that money handy until the Last Guardian and another PS4 exclusive comes out. Last couple of digital games I'll get from them
Hoho for breakfast
Member
I only read the first couple posts but this sounds like something they should be sued for. That's crazy.
Of course banning accounts for chargebacks also seems like something they should be sued for yet that practice obviously continues also.
It's garbage practices like this that will slowly help to dig their own graves. I will have a good laugh when it comes back around on them.
Of course banning accounts for chargebacks also seems like something they should be sued for yet that practice obviously continues also.
It's garbage practices like this that will slowly help to dig their own graves. I will have a good laugh when it comes back around on them.
I contacted Live Chat once or twice about a year ago. They didn't actually solve my problem but they did offer me a refund which I declined. I've been trying to get in touch with them for the past week but I've been given an error screen every time. Apparently just contacting them was enough to get me blocked from live chat.
test_account
XP-39C²
Really dont think this should be a reason to switch platforms. I mean, you wont be able to play a lot of games in that case, both from Microsoft, Nintendo and Sony. Much better to fix this problem instead if they're really blocking people on purpose.
Banning for charge back is understandable. They dont know why you're doing that, so i dont know on what grounds people can sue over that. Thats why you should contact them first and make them resolve the problem before doing a chargeback. Even if you do a chargeback, it should be possible to get your account back if you pay i think, so its not a permanent ban at least.
Also generally speaking, why do you need to sue over something like this. I mean, maybe its more of an american thing, but are the really no consumer organ that you can complain to and get help without having to resort to suing? At least to begin with.
Sorry for the necrobump, but is there any way to check if my account is banned without logging in?
I did contact them for resetting the password to my US account (email no longer active) and after a couple chat sessions that came to nothing (first they wanted the id of the console I created the account with, lol. A first gen fat PS3 long since dead), I started being unable to get to chat session (blue screen "service unavailable"). Since I've fumbled on a couple checks (I forgot never having used credit cards and such on the US account, but only prepaid credit for obvious reasons), I'm afraid I could have been mistaken for a crook trying to steal account.
@askplaystation only suggested clearing cache and cookies, and of course I cannot use phone support. Want my games back : (
I did contact them for resetting the password to my US account (email no longer active) and after a couple chat sessions that came to nothing (first they wanted the id of the console I created the account with, lol. A first gen fat PS3 long since dead), I started being unable to get to chat session (blue screen "service unavailable"). Since I've fumbled on a couple checks (I forgot never having used credit cards and such on the US account, but only prepaid credit for obvious reasons), I'm afraid I could have been mistaken for a crook trying to steal account.
@askplaystation only suggested clearing cache and cookies, and of course I cannot use phone support. Want my games back : (
Arthur-Hucksake
Neo Member
I'm not sure if this is being done on purpose or whether it's just their shoddy software.
Individual case adjustments that leaked to the public? Having customer support and handling errors isn't some arcane secret that people aren't supposed to realize they can have done, it's a part of doing business. Nobody is 'taking advantage' of anything by just contacting support, jesus.
Because other companies don't have any of these problems, at all. That's like saying people should've universally stopped using cell phones when Note 7s started exploding.
Because it has pros and cons????
This may be a con, but to say that going all digital cannot be defended is a pretty nonsense statement, dude.