That's great, but they also need to improve and add more features like BC, digital refunds, changeable Gamertags
Edit: I misread your post (or you edited it). Anyway, all of those things sound fine, but I'm sure Sony has a list of priorities and maybe they're not at the top.
Backwards compatibility and PSN names are both tied to short sightedness during the PS3 gen I believe. They should do the refunds thing, though.