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Steam User Forums: Steam no longer disabling game access after payment/account issues

I did not know this, but Valve has apparently changed the way disabled accounts work. The change is that accounts are no longer disabled and are now restricted on buying new titles, trading, and activating keys. The accounts can access their titles. The change has been in effect for 2 months already:

http://forums.steampowered.com/forums/showpost.php?p=30324377&postcount=50

https://dl.dropbox.com/u/21565521/sekrit/support2.png
http://dl.dropbox.com/u/21565521/steam/support-lock.png
https://dl.dropbox.com/u/21565521/steam/support.png
 

JaseC

gave away the keys to the kingdom.
Jul 30, 2009
73,802
7
1,030
Western Australia
I didn't know this, but Valve stopped disabling accounts two months ago and has been restricting accounts instead. People can still play their games, but they cannot buy, trade, or activate CD Keys:

http://forums.steampowered.com/forums/showpost.php?p=30324377&postcount=50

[https://dl.dropbox.com/u/21565521/sekrit/support2.png
http://dl.dropbox.com/u/21565521/steam/support-lock.png
https://dl.dropbox.com/u/21565521/steam/support.png

This is great -- allowing customers to continue accessing the items they've paid for but cordon off most everything else. I'd like to also say "It took long enough", but, you know, Valve. :p
 

Blizzard

Banned
Jan 23, 2008
36,027
0
0
I did not know this, but Valve has apparently changed the way disabled accounts work. The change is that accounts are no longer disabled and are now restricted on buying new titles, trading, and activating keys. The accounts can access their titles. The change has been in effect for 2 months already:

http://forums.steampowered.com/forums/showpost.php?p=30324377&postcount=50

[https://dl.dropbox.com/u/21565521/sekrit/support2.png
http://dl.dropbox.com/u/21565521/steam/support-lock.png
https://dl.dropbox.com/u/21565521/steam/support.png
This is DEFINITELY good news. That used to be a concern. And yes, it was about time. :p
 

Kai Dracon

Writing a dinosaur space opera symphony
Jun 7, 2004
19,552
1
0
47
Space is the Place
If true, this seems like it should help reduce rage levels for users who are flagged for violation and are going through arbitration. Nothing worse than being TOTALLY locked out of stuff you already own, while trying to get support to pay attention to your billing situation.
 

Lumination

'enry 'ollins
Jul 11, 2011
4,302
0
0
Nice. Not the biggest fan of Steam, but a nice feature is a nice feature. Especially in the wake of all those EA forum ban fiascoes.
 

Emitan

Member
Jun 26, 2008
39,765
2
0
Awesome. How do the other services handle this? I can't imagine locks you out when they're DRM free.
 

alstein

Member
Aug 4, 2010
9,309
0
0
This was my biggest objection to Steam, and now it's been solved.

As for other services- this pretty much matches the worst they could do to you, since most other services allowed you to run the .exe without activating the program, or didn't have a program.

Origin probably still screws you over, but it's Origin (lol).
 

Vaporak

Member
Aug 15, 2006
6,333
0
0
This, along with flaky offline mode are the only two real complaints I have had against Valve since I started using steam. Thank god they finally stopped locking accounts that were being investigated.
 

hym

Banned
Aug 10, 2011
2,485
0
0
EA just did this with Origin a while ago too. Great changes.

Not exactly the same, an Origin ban allows you to access your games in offline mode so you're still locked out of any online game. What changed in the Steam subscriber agreement in February still allows full access to any game you own including multiplayer but you can't add new games or make in-game transactions until the investigation is complete.
 

Card Boy

Banned
Aug 11, 2010
17,104
1
0
VIC, Australia
I know people on another forum who got banned over a payment dispute with hundreds to $1000's of dollars of games on their accounts and their only choice was to cut their losses and start a new Steam account.

I see Valve time is too late for those people.
 

Iadien

Guarantee I'm going to screw up this post? Yeah.
Oct 29, 2006
7,475
0
0
Such a great change, I was super pissed when I was locked out of my account for a year for no damn reason.

Valve loves everyone! Even those who have done wrong!

or have their account disabled because of a mistake on Valve's end?
 

markot

Banned
Aug 21, 2008
18,838
0
0
Oh come on, no one admits to being wrong even if they are >.<

But yeah you cant say 'its valves fault cause of Paypal!'
 

FieryBalrog

Member
Oct 6, 2006
5,737
11
1,315
Oh come on, no one admits to being wrong even if they are >.<

But yeah you cant say 'its valves fault cause of Paypal!'
It's Valve's fault that they responded the way they did because of Paypal's glitches. Paypal doesn't lock you out of your games, Valve does.
 

Mama Robotnik

Member
Apr 11, 2008
7,999
10
985
Hopefully, this will end up being another case of Valve leading the way and everyone else following suit.

EA, please take note.
 

DTKT

Member
Apr 1, 2011
6,379
0
570

Volcynika

Member
Dec 17, 2007
21,317
0
0
How promptly did they reply?

I think you're just too forgiving.

Within a day or two. One issue within an hour or so.

And I've used Amazon which is probably the best support around. Valve's support has still been helpful and responsive in a timely manner, that's all I require.
 

DTKT

Member
Apr 1, 2011
6,379
0
570
OP says steam has been doing this for 2 months.

As long as the great RPS doesn't report on something, it's not news.

:|

|:

Strange that Valve didn't say anything about it though.


And EA's customer service is better than Valve's.

Still depends. It seems that both EA and Steam support are terrible at anything technical. They really can't help regarding issues you have with the game. You are better off with some google-fu and some Neogaf support. If you need stuff like refunds, they are on par. It's just that EA has phone support, live-chat support and email support. Valve can only offer a ticket based system where you have to wait up to 3-5 days for an answer. And sometimes, you get the automatic answer and nothing else. So, they might both be bad but it's easier to get in touch with EA.
 

legend166

Member
Jan 31, 2007
19,429
0
0
Excellent news. I thought someone was going to have to take them to court first to get this fixed.

Now if they'll just get themselves a competent support service, things would be good.