The Faceless Master
Member
They wrote an article on the upswing in Xbox Account jacking.
http://consumerist.com/2011/10/i-watched-live-as-id-thieves-spent-my-money-on-xbox-live.html
http://consumerist.com/2011/10/i-watched-live-as-id-thieves-spent-my-money-on-xbox-live.html
i guess it's easier to be a journalist when your paycheck isn't tied up in the story.Consumerist said:I Watched In Real Time As ID Thieves Spent My Money On Xbox Live
It's bad enough to find out you've been the victim of identity theft. It's even worse to sit and watch as the thieves spend the money they acquired with your credit card information.
That's what happened today to Consumerist reader Brian, who could do little but sit and watch as someone else had a good time at his expense.
From Brian said:I received 2 emails from billing@microsoft.com. 1 was for 4000 Microsoft XBOX Live Points ($49.99) and the other for 6000 Points ($74.99). I am sitting at work so I know I didn't make these purchases. Maybe my cat did at home. He is pretty smart.
Thinking this was a scam, I typed in microsoft.com and navigated to their billing page (NEVER CLICK ON LINK IN AN EMAIL THAT LEADS TO LOGGING IN OR GIVING PERSONAL INFO LIKE THIS) and verified that both charges were made to my XBOX Live account and thus charged to my credit card I had on file.
I immediately called XBOX Live Support/Billing and told them about what was happening and the gentleman was very helpful. He immediately locked my account so now more purchases (cash purchases) could be made. However the thief could still spend all the MS Points that were on my account. Also, he said that he put a ticket in and their systems would start tracking the IP address of the thief while he was making the purchases.