New member Kaby wanted to make this thread... Give the quote a look.
Hello NeoGAF Community,
The Steam Support has deleted or renamed my account's login. I'm not sure when it was exactly happened. I had some problems with my PC around one month.
The account can not be search by the login or by the email. I've got an error that the account IS NOT EXISTS!
This topic is not personal support thread. I just share my negative experience.
If before it was just the deactivation for only 3 days (which also is not good from the Steam Support's side), but for now I get an error that the account's login is not exists in the database.
Here is the big conversation with their manager in the "brainwashes" style. The last conversation I had with them. (Alternative link - is.gd/Tr4nuw )
No sensitive data here and it can be disclosed to public.
Keep in mind that they are professional managers, but I'm just a normal user that need a help.
Steam support told me that my account was permanently and irreversibly deactivated and "The account won't be re-activated no matter who at Valve or Steam Support you talk to. You will not hear back from our team or a Valve employee regarding this account ever again."
So, basically all my 1000 subscriptions (games and programs) are gone. It wasn't indie games, I had triple-A titles like NieR: Automata and so on. And professional software like Sony Vegas Pro.
Here is my profile when it was still alive: https://web.archive.org/web/20170702233640/http://steamcommunity.com/id/Kaby
Guys. I agree that is something unclear here. But the ban of my account was totally unjustified.
I got Permanent Community Ban for using the official "self-locking tool" from Valve https://support.steampowered.com/kb_article.php?ref=6416-FHVM-3982 (while I was temporarily Community Banned). This tool has removed my temporarily ban from my account. Steam Community Developer have noticed it and then banned my account permanently.
I got temporarily (six-months) Community Ban for vulnerability that I've found (And using, that was my mistake). I banned very small amount of my friends with their consents. All of them were in my friend list in the past and were Russians. It was forum related issue. Any Steam Moderator was able to ban any Steam User even if the user did not posted anything on the Discussions.
I have launch this tool three times. First one on 12 January of 2017. My friend wrote to me that he was unable to unlock his own Steam Account that was locked by him even with correct code wich was provided by that tool. It was a problem of the Steam Web designers, because code must be typed only with CAPS LOCK or SHIFT button. By default "self-locking" tool had crappy design with CSS attribution (text-transform: UPPERCASE). All my friends (including me) were unable to unlock Steam account because of this bug. And I wrote email to the russian Valve Employee (infortunatelly he is no longer with Valve). Any member of Steam Support can check that all my words are truth.
Additionally, I suggest anyone in this thread to "stalk" the web archive with my profile
April of 2017: http://web.archive.org/web/20170418213556/http://steamcommunity.com/id/Kaby
28 May of 2017 (Banned): http://web.archive.org/web/20170528190741/http://steamcommunity.com/id/Kaby/
2 July of 2017 (Unbanned by "self-locking" tool): http://web.archive.org/web/20170702233640/http://steamcommunity.com/id/Kaby
I had an ability to transfer any item (or giftable copy of the game) when temporarly Community ban was reversed by "self-locked" tool. But I did nothing with all these stuff. I bought 100+ new games while I was temporarly banned also. (Community ban do not disallowed "purchasing feature").
I thought that all Valve Employees (Steam admins) are adequate and polite. Well, it kills me to say it, but I was wrong.