Support NeoGAF

[benny_a]

https://support.ubi.com/en-US/FAQ.a...=2030&productid=3888&faqid=kA030000000eYZ2CAM

Hello All,

We recently found that one of our Web sites was exploited to gain unauthorized access to some of our online systems. We instantly took steps to close off this access, to begin a thorough investigation with relevant authorities, internal and external security experts, and to start restoring the integrity of any compromised systems.

During this process, we learned that data were illegally accessed from our account database, including user names, email addresses and encrypted passwords. No personal payment information is stored with Ubisoft, meaning your debit/credit card information was safe from this intrusion.

As a result, we are recommending you to change your password by clicking this link.

Out of an abundance of caution, we also recommend that you change your password on any other Web site or service where you use the same or a similar password.

An official forum thread has been created for you to post your questions.

We sincerely apologize for any inconvenience and thank you for your understanding.

What is an encrypted password?
Passwords are not stored in clear-text but as an obfuscated value. Those cannot be reversed but could be cracked, in particular if the password chosen is weak. This is the reason we are recommending our users to change their password.

 

[hydrophilic attack]

Who's excited for the digital future?

 

[LiK]

GADDAMMIT

 

[GulAtiCa]

That Watch Dogs guy strikes again!

 

[DamnTheMan]

Depending on the encryption on the passwords this could be a non issue, then again it might not be.

 

[YianGaruga]

Goddamn it. I need to start using a PW manager. KeePass?

Depending on the encryption on the passwords this could be a non issue, then again it might not be.

It more likely is than isn't an issue.

 

[dab0ne]

Yep... not ready for digital only.

 

[BibiMaghoo]

How recently?

 

[hydrophilic attack]

Goddamnit Aiden :/

 

[Toki767]

This is why we can't have nice (digital) things.

 

[Out_Of_Ammo]

Now I'm trying to remember if I ever made a uPlay account.

 

[neorej]

Who's excited for the digital future?

I am! Can't wait to change my password every other day!

 

[nubbe]

Good thing I don't own any Ubi games since 2007 or whatever

 

[Toki767]

Now I'm trying to remember if I ever made a uPlay account.

Did you play any of the AC games or Far Cry 3? You probably did.

 

[antitrop]

Done. Unfortunate.

 

[Kurtofan]

Now I'm trying to remember if I ever made a uPlay account.

Same. Fuck.

 

[Twinduct]

"PAGE UNDER MAINTENANCE !
This page is currently under maintenance.

Please come back later.

Thank You,

Ubisoft Customer Support Team."

So yeah, guess I can't change my password from work. Thanks Ubi!

 

[troushers]

Depending on the encryption on the passwords this could be a non issue, then again it might not be.

Nope. Check out this interesting ars technica write up.

 

[Linkhero1]

The jokes on you! Nobody uses uPlay...right? right?

 

[phantomspiker]

Terrible.

Had to do the same thing a couple of weeks ago with Twitch.

 

[Stallion Free]

"PAGE UNDER MAINTENANCE !
This page is currently under maintenance.

Please come back later.

Thank You,

Ubisoft Customer Support Team."

So yeah, guess I can't change my password from work. Thanks Ubi!

I'm getting the same error. What a clusterfuck.

 

[IceDoesntHelp]

shit...

 

[Dead Prince]

I am! Can't wait to change my password every other day!

24 hour password change.

 

[Kurtofan]

If I had a Uplay account, would Ubi have sent a message to my email address?

 

[StevePharma]

Now I'm trying to remember if I ever made a uPlay account.

I only use it for console titles and have never purchased a UPlay enabled PC-title. I have used Uplay on several console titles to unlock extras in games with UPlay points

Anyone know if my "console only UPlay interaction" verifies me having an actual UPlay account that I need to change? (I can't remember having to make a separate username/password or something)

 

[Omikaru]

Ubi tells us to change our passwords, puts the Edit Account page under maintenance.

Nice one.

 

[Sethos]

Thank god for LastPass

 

[Scoot2005]

Good thing I only use disposable gift cards for online transactions....

Edit: It totally just let me change my password. No maintenance.

 

[Kajiba]

Thats bad. Have to tell my brother about this. Pretty sure he's made an account.

 

[aceldama]

100% non-issue. Next story, please.

 

[Stitch]

I can't even remember my password lol

All these stupid accounts man. Fuck off with it.

 

[zma1013]

Ugh, Uplay, what a terrible idea it is.

"I heard you like to login when you login so we added some logins to your logins".

 

[Raytow]

Thank god for LastPass

Eh LastPass got hacked last year IIRC.

 

[Avallon]

Just got the email and updated my password. Pain in the butt, but at least they're on top of it.

 

[CronoShot]

They can have the Uplay account that I never use. I ain't even mad.

 

[TheSeks]

Now I'm trying to remember if I ever made a uPlay account.

Check your e-mail. They sent it to everyone.

 

[benny_a]

100% non-issue. Next story, please.

Hello to you too, Yves Guillemot.

 

[RionaaM]

I don't even remember my Uplay login info. It's probably the same as my Origin one, so I'll try that.

 

[Chuck]

Can I just delete my account instead?

 

[matrix-cat]

"PAGE UNDER MAINTENANCE !
This page is currently under maintenance.

Please come back later.

Thank You,

Ubisoft Customer Support Team."

So yeah, guess I can't change my password from work. Thanks Ubi!

Getting this too. Awesome.

 

[Nemesis_]

I've changed mine :3

 

[injurai]

but who watches the watchdogs?

 

[Sethos]

Eh LastPass got hacked last year IIRC.

Thank god for two-stage authentication.

Nothing is safe.

Plus you might get into an account however you won't be able to get much information as the passwords are heavily encrypted.

 

[Brazil]

Done.

 

[The Last Wizard]

Not this shit again, I'm getting tired of changing passwords.

 

[JaseC]

Changed my passwords. Thanks for the heads-up. (In addition to my main account, I later made a "EuroAccount" for reasons I cannot recall.)

 

[jbug617]

Just change my password. I don't even use Uplay but I'm sure I signed up for it playing Ubisoft games on the console.

 

[hunnies28]

I don't remember my Ubi password.

 

[Relaxed Muscle]

Done.

I wouldn't be even using UPlay if it wasn't because you need to play their games...

 

[Carbonox]

So if you haven't received an email on this, you don't have a direct account with Uplay? I know I'm connected but I think it's purely through PSN so I guess that doesn't count? :lol

What a bullfuckery of a system.