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United Airlines violently drags a doctor off a plane so employee could take his seat

Why do you fly United?

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May 24, 2013
Police report says passenger fought with officers before he was pulled from United flight

Chicago aviation officers who forcibly removed a passenger from a United Airlines flight filed reports saying the traveler was “aggressive” when responding to requests to give up his seat and flailed his arms while fighting with officers.

The reports, released Monday in response to Freedom of Information Act requests by the Los Angeles Times and others, contradict videos of the incident caught by fellow passengers on their cellphones and viewed by millions of people worldwide. Those videos show the passenger, Kentucky physician David Dao, refusing to give up his spot on a full flight, then being yanked from the seat by the officers, hitting his head against another seat and being dragged down the airplane’s aisle.


In the incident reports, two of the officers blame Dao for his injuries, saying the passenger’s flailing motions made the officers lose their grip on him, causing him to fall face first into the armrest of a nearby seat.

After he was removed from the plane, the reports say, Dao was lying on the floor on the jet bridge talking to the officers when he bolted past them to get back into the plane. He agreed to leave the plane voluntarily to get medical attention, the reports say.

According to the police reports, Long, Rodriguez and Smith all urged Dao to leave his seat but he refused. Long tried to pull Dao out of his seat, with the help of Rodriguez and Smith, according to the reports.

But in his report, Long said, “the subject started swinging his arms up and down with a closed fist. Ofc. Long was able to grab the subject and pull him away from the window seat towards the aisle. But suddenly the subject started flailing and fighting.”

That's some fuckery the police are trying to claim. He's a 69 year old man vs. 4 able bodied police officers.


Mar 12, 2011
Of course the police would perpetuate a lie in order to defend themselves, even after the airline itself said "my bad".


Sep 8, 2014
The video clearly shows them yank the guy too hard and he goes flying face first into the arm rest. They obviously didn't mean to do it but they did it. They should be fired and roped into the lawsuit.


Jun 7, 2004
Hahaha!! There's fucking video! Are they insane?

The reports get written before the video comes out, that's how these lies always get caught. Usually it won't matter any, even if there is video, because most stories don't make national news and it's easy to sweep under the rug.

These guys just got unlucky.


Apr 19, 2007

With his tail tucked firmly between his legs, United Airlines chief executive Oscar Munoz said all the right things during a high-pressure appearance before the House Transportation Committee on Tuesday.

“On April 9th, we had a serious breach of public trust,” he told lawmakers, channeling a convincing mixture of submissiveness and outrage. “For our customers and our company, we failed.”

But in the end, despite numerous apologies and promises of change at his scandal-plagued airline, the United CEO’s atoning only delayed the inevitable: Munoz was about to get a serious pummeling.

Though it wouldn’t compare to the actual treatment endured by David Dao — a 69-year-old passenger dragged off a United flight last month beaten and bloodied — the brutal lashing Munoz received would be no less public or humiliating.

Congressional panelists grilled Munoz and other airline executives about unpopular policies that have infuriated customers and spawned viral videos, such as overbooked flights, hidden charges and absurdly confusing contracts. The result, according to Rep. Michael E. Capuano (D-Mass.), is “lowered expectations” that lead many to believe that flying is “a horrible experience.”

United and other airlines have been locked in PR nightmares the past few weeks. In the past month, Dao was forcibly removed from his United flight, sparking widespread outrage. Days later, a male flight attendant on an American Airlines flight got into a heated confrontation with a female passenger over an extra-wide stroller, unleashing even more outrage. As if those incidents were not damaging enough, the owner of a giant rabbit named Simon accused United of cremating her bunny to “cover up” the animal’s unexpected death.

“We’re all sick of it,” Capuano added.

By the end of the four-hour hearing — which also included statements from executives at American Airlines, Southwest Airlines and Alaska Airlines — Capuano’s surprisingly candid language was among the tamest blows that airline executives absorbed. The lawmakers’ collective message: Fix your airlines, or expect to hear back from us.

Compiled below are a few of the strongest words that lawmakers hurled at Munoz and his fellow executives.

Capuano: “There will come a day when Americans won’t accept your apology. We have a problem. It shouldn’t be as bad as it is,” the Democrat said.

Flying, Capuano added, “should not be as bad or unpleasant as it is, and you are the only people who can fix it. Nobody is against you making money. I don’t want to yell at you. I just want to get from Point A to Point B.”

Committee Chairman Bill Shuster (R-Pa.): “Something is broken” when passengers are subjected to the kind of treatment that has been widely publicized, he said. He warned airlines to “seize the day.”

“If we don’t see meaningful results that improve customer service, the next time this committee meets to address the issue, I assure you, you won’t like the outcome,” Shuster said.

Rep. Duncan D. Hunter (R-Calif.): “How much do you hate the American people?”

Peter A. DeFazio (Ore.), the ranking Democrat on the committee: “Very few passengers have any idea what their rights are,” he said, noting that 40,000 ticketed passengers were bumped from their flights last year.

“Seize this opportunity, because if you don’t, we’re going to come, and you won’t like it,” he warned.

Rep. Elizabeth Esty (D-Conn.): “Unless we figure out a way to guarantee that customers are coming first, you’re going to see more of that,” she said. “What kind of assurances can we have that there shouldn’t be legislation in place?”

“You’re not just in the transportation business, you’re in the customer service business,” she added.

Rep. Rick Larsen (D-Wash.):“You made your problem the customer’s problem,” Larsen said to Munoz.

Video: https://www.washingtonpost.com/news...marks-to-airline-ceos/?utm_term=.9f9a99190c3b
Aug 10, 2013
Nice to see Republicans and Democrats join on something I guess. But I have no doubt that once we have folks lining up the pockets of certain congressmen it's going to change tunes

"they are running a business, not a charity. And isn't running a business *clears tear from eye* the American dream?"
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