Users reporting Amazon is cancelling orders of Persona 5 (PS4) (READ MOD POST)

Well, I got a response from Amazon. They said it was a mistake, and that I should reorder the item.

They also said they would wave shipping costs. I don't know if this is a case by case situation, but if you had your order cancelled, contact Amazon and they might respond with the same information now.

So now I have an order in on Amazon and one on Best Buy... I'll cancel the best buy one if this whole mess with Amazon is cleared up with no further cancellations before launch.
 
It's really gross that atlus's social media channels is all about the controller skin (which the premium edition doesn't get!) when this is happening.
 
Hi NeoGAF! It's Will from ATLUS. If you didn't know, I've taken over John's job for the time being.To give you an update on what's going on, we're currently looking into this issue with Amazon and I'll follow up when we have more info.
Getting us prepared for another delay....

But really hope this is figured out before my TYH is cancelled too
 
Well, I got a response from Amazon. They said it was a mistake, and that I should reorder the item.

They also said they would wave shipping costs. I don't know if this is a case by case situation, but if you had your order cancelled, contact Amazon and they might respond with the same information now.

So now I have an order in on Amazon and one on Best Buy... I'll cancel the best buy one if this whole mess with Amazon is cleared up with no further cancellations before launch.
Wait what?


Someone at amazon knew this would provoke panic... I can almost see them:

"I told you they would freak out"
 
It's really gross that atlus's social media channels is all about the controller skin (which the premium edition doesn't get!) when this is happening.
I don't think we've had more than a dozen individual cases in this thread? If more people start having their orders cancelled I think it would be worth making a stink about, but as of right now the amount of worrying is the biggest cause of posts.
 
Well, I got a response from Amazon. They said it was a mistake, and that I should reorder the item.

They also said they would wave shipping costs. I don't know if this is a case by case situation, but if you had your order cancelled, contact Amazon and they might respond with the same information now.

So now I have an order in on Amazon and one on Best Buy... I'll cancel the best buy one if this whole mess with Amazon is cleared up with no further cancellations before launch.
TYH is still unavailable though, so no way to reorder it, which is my case.
 
It's really gross that atlus's social media channels is all about the controller skin (which the premium edition doesn't get!) when this is happening.
To be fair, that announcement was probably planned several days ago. The email even went out right about when this thread started. It's just a poorly-timed coincidence.

(Now, if you're more concerned about the premium edition missing out on the skin, well, you've got a point there)
 
My order still says its in place? I will be so mad if they cancel this. I will sign up for the BB game thing and never buy from Amazon for games again. They have gotten pretty iffy lately.
 
Well, I got a response from Amazon. They said it was a mistake, and that I should reorder the item.

They also said they would wave shipping costs. I don't know if this is a case by case situation, but if you had your order cancelled, contact Amazon and they might respond with the same information now.

So now I have an order in on Amazon and one on Best Buy... I'll cancel the best buy one if this whole mess with Amazon is cleared up with no further cancellations before launch.
I mean, that's pretty useless for those of us who pre-ordered the CE.

It's unavailable to re-order. ;P
 
I seriously hope they don't cancel it.

Got it pre-ordered since last year when I had prime so 20% discount is there.

Still haven't received any email of cancellation and order page still shows it's intact and on track to ship on 31st March.
 
If mine gets cancelled I'll just go standard.
Same. Not too concerned personally. I'm not a big fan of pricey special editions. I only got the SteelBook because it was at no extra cost than the standard. Really sucks for the people who were really looking forward to the TYK and SteelBook though. Not discounting their suffering. This is pretty bullshit.
 
The explanation provided by the rep idoesn't actually make sense. Detected by a customer? How did that happen for a preorder product, exactly?

Regardless, this doesn't seem to be affecting all orders unless they're taking it really slowly, so I'm curious what the scope is of the cancellation.
amazon actually has a certain user group who get stuff earlier to test it. For free too. So it possible that one of those discovered it.
 
Or improperly disposed of, which if we're talking about the packaging of a commercial good is inevitable. So let's not go crazy with 'it wouldn't affect you in any way, shape or form.' business.

Not that there's any credibility to the idea of lead in the steelbook casting.

Panic begets panic.
As a Customs Broker, I've personally seen FDA deny entry of dangerous goods (some animal cleaning products) into the US because they were deemed unsafe. When we asked how to safely dispose of the items, the FDA told us to just toss it in the trash. Not lying. So the agencies responsible for keeping people safe don't really care about anything other than revenue generated by fines. The point I'm trying to make is that if the items are technically DG, don't expect them to be disposed of properly anyway.
 
I have SE pre-ordered and it hasn't been cancelled yet. I might grab it at BestBuy as well to make sure. Steelbook Launch editions are still available everywhere including Amazon as well.
 
It's really gross that atlus's social media channels is all about the controller skin (which the premium edition doesn't get!) when this is happening.
Exactly. The fact that more people aren't catching onto this and making Atlus know how tonedeaf it is, is mind boggling.
????

Hi NeoGAF! It's Will from ATLUS. If you didn't know, I've taken over John's job for the time being.To give you an update on what's going on, we're currently looking into this issue with Amazon and I'll follow up when we have more info.


They specify Amazon, so I'm thinking it's specific to them.
People please, hold your horses.
 
It's really gross that atlus's social media channels is all about the controller skin (which the premium edition doesn't get!) when this is happening.
Exactly. The fact that more people aren't catching onto this and making Atlus know how tonedeaf it is, is mind boggling.
Cool your jets bros. Atlus is working on it. Cause, you know, they posted that right before you guys did.
 
This reminds me a bit of the last minute cancellation of the Batmobile CE of Arkham Knight. I still am curious what that Batmobile looked like that caused them to cancel it.
 
Cool your jets bros. Atlus is working on it. Cause, you know, they posted that right before you guys did.
This. These are regular human beings just trying to do their job. The world doesn't stop spinning because of a manufacturing screwup. They'll holler when they figure out the appropriate response.