After PewDiePie dropped his racist interjection, Firewatch developer Campo Santo had the popular streamer's video of the game pulled from YouTube using the service's copyright claims process. Angry gamers then began review bombing the title on Steam, and poured into the game-specific forums to flood them with abuse. Because that's how it's done now. Because we are gamers and every avenue of feedback available to us must be weaponized so that we can have things our way. Because we're so upset about a developer using a questionable invocation of the DMCA that we would crusade arm-in-arm with overt racists and human garbage rather than let our rage go unvented for even a moment. (See also: People actually concerned with ethics in games journalism who provided willing cover for virulent misogynists and harassers during GamerGate.)
Most of those threads in the Firewatch forum have since been consolidated, with the most exceptionally racist ones being deleted. But it wasn't Valve who handled the clean up, because Valve offloads moderation of game-specific forums to the developers. Just like translation of its store pages or curation of its catalog, Valve seems to like nothing more to offload the work on others. That approach might be fine for some functions, but the company cannot abdicate responsibility for the community and culture that has come from its own neglect
Right now you can find Hatred, Playing History 2 - Slave Trade, and House Party on the storefront, showing that Valve has no problem with the glorification of mass shootings, the trivialization of atrocities, or the gamification of rape. We can give them some points for consistency though, as the availability of Paranautical Activity suggests Valve is unwilling to take a stand even against death threats to its own founder.
This same approach of course applies to the Steam community, which technically has guidelines, but little interest in enforcing them. Hey, there's a guideline forbidding racism and discrimination, weird. I guess "Nazi Recruitment Group Order#1" (NSFW) with the swastika logo and 76 members has just fallen through the cracks for the last two years. And that user, "F*** Blacks," with a graphic avatar of a man fellating himself? I'm sure he just changed it and I just happened to visit the site in the split-second that was online before he was banned.
More at the link.
This stuff wouldn't fly on consoles. It's a shame Valve doesn't do better. I pretty much use Steam just to launch games though and don't use any of the other features.