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Xbox live credit card removal

Suairyu

Banned
May 16, 2009
14,928
0
0
Seriously, everyone being told that you'll lose membership months already being paid for: that is illegal.

You paid for a product so now they are legally bound to provide you with that product, no matter what the terms of service say - terms of service cannot be used as exemption by companies to break the law.
 

BattleMonkey

Member
Mar 5, 2009
32,282
1
0
Pumpkins said:
A Redditor found a way to cancel auto-renewal without calling Microsoft: http://www.reddit.com/r/gaming/comments/hm19n/how_to_cancel_xbox_live_auto_renew_without/



I tried it and it worked (doesn't bump you down to silver either, you keep the amount of service you paid for until the expiration date... Like you should). Apparently it only works in the US.

Also be sure not to use a prepaid card before the subscription expires. Let it expire completely. It says if you use a prepaid card before the expiration, it'll turn auto-renewal back on. You guys aren't kidding when you say death grip.

Unfortunately still can't remove my payment option yet, but I'm guessing it will let me when my subscription expires fully (since my active subscription is currently tied to the card I used).
Awesome, did it, fuck this shit. If I want to renew I will just get the prepaid cards from now on.
 

malfcn

Member
Oct 8, 2010
19,064
0
785
beyond
Their ToS says you forfeit Gold status if remove credit card.

Do they have a ToS that tells you that before purchasing?
I don't remember. Because that would be quite the trap.
 

P90

Member
Jun 15, 2004
5,354
0
0
darthbob said:
That sucks.

Did they ever take down any contact information or anything? They're supposed to 'escalate' it to some Billing/Tier 3 thing.
Not that I know of. :/
 

OdysseusVA

Banned
Mar 3, 2011
18,983
1
595
malfcn said:
Their ToS says you forfeit Gold status if remove credit card.

Do they have a ToS that tells you that before purchasing?
I don't remember. Because that would be quite the trap.

I don't see where that is stated. Which part are you reading from the ToS?
 

Celsior

Member
Feb 3, 2009
4,611
0
0
Yeah that is an illegal practice it wouldn't be in the term of use, call back and give them hell.
 

Attackthebase

Member
Aug 15, 2010
2,137
0
0
Pumpkins said:
A Redditor found a way to cancel auto-renewal without calling Microsoft: http://www.reddit.com/r/gaming/comments/hm19n/how_to_cancel_xbox_live_auto_renew_without/



I tried it and it worked (doesn't bump you down to silver either, you keep the amount of service you paid for until the expiration date... Like you should). Apparently it only works in the US.

Also be sure not to use a prepaid card before the subscription expires. Let it expire completely. It says if you use a prepaid card before the expiration, it'll turn auto-renewal back on. You guys aren't kidding when you say death grip.

Unfortunately still can't remove my payment option yet, but I'm guessing it will let me when my subscription expires fully (since my active subscription is currently tied to the card I used).
I am getting an error message when I tried to turn off auto-renewal.

Though, I just realized the primary card was canceled and reactivated because of something my mother did.
 

Dynedom

Member
Nov 18, 2010
4,147
1
0
Oakville, Ontario, Canada
My friend removed his CC from his account after he bought a discounted XBL subscription with it and they cancelled his Live. He called back and gave them hell and they simply restored it.

Solution: Call and give hell.
 

Servbot #42

Unconfirmed Member
Sep 14, 2006
6,555
0
0
If i ever get my hands on a 360 i'm going prepaid all the way but i'm curious about something, what if you only want to use your credit card to buy MS points? Does MS gives you trouble if you want to remove your card later on?
 

P90

Member
Jun 15, 2004
5,354
0
0
Gexecuter said:
If i ever get my hands on a 360 i'm going prepaid all the way but i'm curious about something, what if you only want to use your credit card to buy MS points? Does MS gives you trouble if you want to remove your card later on?
From my experience, don't tempt the fickle finger of fate as meted out by ms.
 

ReBurn

Member
Dec 6, 2008
11,154
1,094
1,120
SC USA
I removed my credit card info without it ending my gold membership. They told me that it would not renew again which is what I wanted. It took an hour to get them to do it though.
 

matmanx1

Member
Apr 30, 2008
7,133
0
0
Ga
Mwahaha I just used the Illinois trick to turn off my auto renewal. I grabbed the 3 month 12.49 deal they had going a couple of weeks back but I absolutely detest dealing with them over auto renewal and removal of CC info. Great trick!
 
Mar 27, 2008
18,240
144
1,205
Buffalo
goo.gl
BattleMonkey said:
Awesome, did it, fuck this shit. If I want to renew I will just get the prepaid cards from now on.
Same here, fuck. Quite a weight off my shoulders. Almost missed it and would have been charged. Can't believe they are allowed to do this...Bless the Illinois trick.

Now I'm curious if they will discover this and find a loophole?

Fuck them.
 

Ballistik

Member
Jul 22, 2009
1,828
0
875
I have a question.. although I sort of understand in certain situations where you guys wouldn't want Microsoft to hold YOUR credit card information, what is really bad about it? I acknowledge Microsoft is being dirty by making it impossible to remove, but still, it's not like the card is going to start getting charged for no reason.

I do have mine on there, but auto-renewal is off so I don't see why I would be desperate to remove my credit card.
 

P90

Member
Jun 15, 2004
5,354
0
0
Ballistik said:
I have a question.. although I sort of understand in certain situations where you guys wouldn't want Microsoft to hold YOUR credit card information, what is really bad about it? I acknowledge Microsoft is being dirty by making it impossible to remove, but still, it's not like the card is going to start getting charged for no reason.

I do have mine on there, but auto-renewal is off so I don't see why I would be desperate to remove my credit card.
I couldn't get auto- renewal off independently. Igot a message I had to call ms. Then i got unwittingly screwed over.
 

Ballistik

Member
Jul 22, 2009
1,828
0
875
P90 said:
I couldn't get auto- renewal off independently. Igot a message I had to call ms. Then i got unwittingly screwed over.
:/ That's really odd how you guys can't even do that anymore, I was able to do it online a couple of months ago just fine and my card IS tied to my gold subscription which expires in two months.
 

P90

Member
Jun 15, 2004
5,354
0
0
Ballistik said:
:/ That's really odd how you guys can't even do that anymore, I was able to do it online a couple of months ago just fine and my card IS tied to my gold subscription which expires in two months.
After the psn incident, i decided to get my cc info off of xbl for safety's sake. Then the poop slid down the hill...
 

Shadow780

Member
Aug 3, 2007
19,432
0
0
NYC
Pumpkins said:
A Redditor found a way to cancel auto-renewal without calling Microsoft: http://www.reddit.com/r/gaming/comments/hm19n/how_to_cancel_xbox_live_auto_renew_without/



I tried it and it worked (doesn't bump you down to silver either, you keep the amount of service you paid for until the expiration date... Like you should). Apparently it only works in the US.

Also be sure not to use a prepaid card before the subscription expires. Let it expire completely. It says if you use a prepaid card before the expiration, it'll turn auto-renewal back on. You guys aren't kidding when you say death grip.

Unfortunately still can't remove my payment option yet, but I'm guessing it will let me when my subscription expires fully (since my active subscription is currently tied to the card I used).
Sweet, thanks!
 

fernoca

Member
Sep 17, 2006
30,835
0
1,075
Puerto Rico
Yep, the Reddit info worked 100%.
Just received the confirmation e-mail:
Your subscription to Gold – 50% off 3 Months will expire on Wednesday, August 31, 2011. To avoid a possible interruption of your subscription service, please renew your subscription by Wednesday, August 31, 2011.
So, no need to worry about waking up tomorrow to find out I'm Silver..or something. :p
 

mandiller

Member
Mar 28, 2007
3,329
0
1,165
Australia
If I pay for MS points using my paypal account will they attach my paypal account to my Xbox account and do an auto-renewal of Live all the time?

I have so far managed to keep my credit card off live because its so ridiculous. I hope paypal isn't treated the same way because I'd like to use something other than points cards.
 
Jan 4, 2006
10,768
0
1,050
39
Netherlands
I do find it weird that after logging into live, saying no to the questing asking me if I want to renew my subscription, it says on the site that auto renewal is back on.
 

Cruzader

Banned
Jul 23, 2007
5,894
0
0
Somewhere...
I added my CC on GFW and could never find a place to remove it, anyone know what I can do? Now that the site is mixed with Xbox.com, I should be able to?
 
Jul 24, 2009
1,862
1
870
Cruzader said:
I added my CC on GFW and could never find a place to remove it, anyone know what I can do? Now that the site is mixed with Xbox.com, I should be able to?
Call support. 1-800-469-9269