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Xbox live credit card removal
- Thread starter desa
- Start date
bloodydrake
Cool Smoke Luke
fernoca said:
They explicitly told me I'd lose remainder of my gold access. I'm not sure if its true since I Never tried to play online between that time and the expiry date of one year.
Yep. If they charged you already for the months you won't lose them, neither go back to Silver.
If they haven't charged for any pending offers, then they might just cancel that one pending, but not the current ones. For example, if they haven't charged yet for the $1-month offer; then you'll lose that since they haven't charged for that one yet.
And the rare cases they do cancel subscriptions for a mistake or something ,they send you codes with either points or months, that you can manually enter and reactivate the subscription.
If they haven't charged for any pending offers, then they might just cancel that one pending, but not the current ones. For example, if they haven't charged yet for the $1-month offer; then you'll lose that since they haven't charged for that one yet.
And the rare cases they do cancel subscriptions for a mistake or something ,they send you codes with either points or months, that you can manually enter and reactivate the subscription.
Guys, even if you get the card "out of their system" they still are going to have some record of it in the system.
https://billing.microsoft.com/helppane.aspx?helppagename=BILLING_CONC_AboutPaymentMethodStatus
So just turn off auto-renewal and deal with it.
Your credit card number is going to be stored in some form somewhere at plenty of other companies besides Microsoft. That's just the reality of doing business with a credit card.
https://billing.microsoft.com/helppane.aspx?helppagename=BILLING_CONC_AboutPaymentMethodStatus
So just turn off auto-renewal and deal with it.
Your credit card number is going to be stored in some form somewhere at plenty of other companies besides Microsoft. That's just the reality of doing business with a credit card.
OdysseusVA
Banned
zychi said:
Just tried and it wouldn't let me.
Goodacre0081
Member
I had the same problem in January, I didn't want my CC info on their website anymore due to some horror stories over at the xbox.com forums. fortunately I called right on the cusp of a new billing cycle and was downgraded to silver with 0 months left on my account.
this stuff truly is bullshit on MS' behalf. banning people for lapsed CC isn't helping them at all, why piss off your customers? it should just revert back to silver accounts when the CC info expires or the bank puts a stop order on renewals.
they should take some notes from Blizzard, it's easy to stop subbing. in addition you get to use the time you paid for. much easier to resub knowing your not getting fucked over.
this stuff truly is bullshit on MS' behalf. banning people for lapsed CC isn't helping them at all, why piss off your customers? it should just revert back to silver accounts when the CC info expires or the bank puts a stop order on renewals.
they should take some notes from Blizzard, it's easy to stop subbing. in addition you get to use the time you paid for. much easier to resub knowing your not getting fucked over.
You're doing something wrong then, because I literally just did it. Go to zune.com, login with your xbox.com account info, click your name, my account, and add/manage credit cards. Delete, it'll ask you to put a new card in, but you don't have to.OdysseusVA said:
Go to xbox.com, try to buy something, your card should be gone.
OdysseusVA
Banned
zychi said:
It's a simple process, so I am not doing anything wrong. It gives me a message stating that the card cannot be removed.
If you have auto renewal ON you can remove cards but you must always have at least 1 on the account which makes sense because it will auto renew
If you turn auto renewal OFF (which could be done on xbox.com before the latest redesign) you should be able to remove your card, sometimes it seem that if you have an active subscription that was paid on the card you cannot remove it until that subscription ends
In my case i used a prepaid card as my active sub and could remove my card
If you turn auto renewal OFF (which could be done on xbox.com before the latest redesign) you should be able to remove your card, sometimes it seem that if you have an active subscription that was paid on the card you cannot remove it until that subscription ends
In my case i used a prepaid card as my active sub and could remove my card
CadetMahoney
Member
Can anyone answer my question about what happens when your card expires if you have turned off auto-renew?
Do they start bullying you into putting a valid card on their system? Does that expired card remain on the marketplace or does it dissappear?
For the ppl that know thx.
Do they start bullying you into putting a valid card on their system? Does that expired card remain on the marketplace or does it dissappear?
For the ppl that know thx.
this.Quixzlizx said:
CadetMahoney said:
If auto renewal is OFF nothing happens it will go to silver (im in this position right now), if auto renew is ON then basically the renewal happens but it has not been paid so after two month you owe MS money so they ban the id
The the moral of the story is turn auto renewal OFF
Once you are silver you can remove the card through xbox.com
EDIT: Just removed my card on xbox.com this second worked fine
captmcblack
Member
How do you turn auto-renewal OFF?
If you only have one card on file, and it's defaulted to ON, from what I am seeing you can't change it unless you call MS.
If you only have one card on file, and it's defaulted to ON, from what I am seeing you can't change it unless you call MS.
zychi said:
Yep. They start sending emails, the card remains in the billing.microsoft.com. I remember that my (old) account was closed too for that...Was able to reactivate it again, when the "NXE" was released. ;pCadetMahoney said:
If there's only one credit card attached and you've used that card to buy Gold, you can't turn-off auto renewal.captmcblack said:
You''ll only have a message telling to you contact support (by phone).
captmcblack said:
Yeh call them its a free call, in the last version of xbox.com you could do it online but not anymore
@fernoca The only resean you account would be closed is if you have auto renewal ON and the card was invalid, if auto renew is OFF it doesnt matter and it wil go silver
Basically if you owe MS money they will cut you off not really suprising
Freshmaker
I am Korean.
I checked it just because I had to add a new CC anyway after the PSN mess. That link only seems to work in IE, and it won't let you actually remove a card. It gives you the option, then says "derp" when you try to use it.radioheadrule83 said:
Freshmaker said:
That link is uk for a start go to http://live.xbox.com/en-US/account?xr=shellnav
Theres a manage payment options link on that page
Back then, it wasn't (from what I was told). Which is why they told me to create a new account (I was going to anywaylockload said:
). Some glitch or something back then, that was solved (to many) when the NXE was released and how we could all sign-in again with old accounts, since the accounts were reverted to Silver with that update.All sorted, card is removed/being removed.
I had 7 months of Gold left so they are going to email me that time in codes which will take 5 days since they are short on 1 month codes which is fine by me. Didn't take too long, no hassle just asking the basic security questions, quick reason why to not remove it (Loyalty program is happening, removing card sets your time loyalty back to 0 apparently, ie for things like 33% off 12 months sub which is what tempted me to buy in the first place.) and it was all done.
As someone said before your account goes back to Sliver and they send you the remaining time via codes.
I had 7 months of Gold left so they are going to email me that time in codes which will take 5 days since they are short on 1 month codes which is fine by me. Didn't take too long, no hassle just asking the basic security questions, quick reason why to not remove it (Loyalty program is happening, removing card sets your time loyalty back to 0 apparently, ie for things like 33% off 12 months sub which is what tempted me to buy in the first place.) and it was all done.
As someone said before your account goes back to Sliver and they send you the remaining time via codes.
Freshmaker
I am Korean.
Ah. I just followed the link from the xbox site so it might be different for the UK. The one I went to offers the option to remove a card, then says something about not being allowed to use this service.lockload said:
Prepaid.
Accept no substitutes.
MS sometimes acts like a shady infomercial service. Weird charges, bullshit policies, and really really bad customer service loops.
So only pre-paid from me ever since I had to twist arms to get my expired CC off .
Edit: Finally. Image host have gotten silly.
thetechkid
Member
So I'm gonna ask again because I got no response last time, what happens if you get a gift card with the exact amount of money for one of those deals for live on the Xbox? Will it work?
OdysseusVA
Banned
Anyone else getting an error message when attempting to add a paypal account?
CadetMahoney
Member
fernoca said:
Just curious. What happens if you don't put a valid card on their system despite being a free Silver member who has turned off auto-renewal.
Also what happens if your a gold member who has turned off auto-renewal and the card reaches it's expiry date. What happens if they ask you to put a valid card on the system and you don't.
SuperSonic1305
Member
It's kind of funny. I have an expired card from 2009 on the account. I thought they wouldn't be able to do anything once my Xbox Live ran out. They sent me emails mentioning that it was expired and to change it but I didn't. So what does Microsoft do? Charges my bank account directly for another year of Xbox Live. When I go to remove the card on the website it says there is a problem and to follow a link. The link goes to page that doesn't exist.
indigo-cyclops
Member
So if I use add my Paypal to my account then remove my current CC#, is there any way to block it so MS can't charge me through paypal? I'd like to just stick to pre-paid but don't want to fucking call these chumps.
OdysseusVA
Banned
I may have found a workaround and will update if it works.
indigo-cyclops
Member
OdysseusVA said:
Please do...
Any sales on prepaid 12m cards?
I lost 15 months of gold due to the same system. The rep on the phone didn't tell me that was gonna happen. I had taken advantage of amazon's xbl gold voucher cards for like $25 each. It isn't worth my time and aggravation to contest it for hours with xbl customer service for, effectively, $30. I just made a note that the next 360 game I get an impulse for, iwill pass up on it and be ahead, overall. Like no Catherine or dragon age 2. Atlus and ea can get further than I can with ms.
DanielJr82
Member
I used to have a card on file with them on the original Xbox. Never again; I learned from that experience. The fact that I have to call and not be able to do it online should've been a hint at their shady practices. I have absolutely NO CARDS on file with anybody anymore, it's all prepaid cards now.
captmcblack said:
I gave up trying to figure out / contact someone, so just constantly spammed them a few times a day for a week or so, eventually someone got the message and turned it off on mine.
If I was to ever get Gold again (not very likely) then I'd only ever do prepay.
The whole thing is a bit of a mess at best, and shady business practices at worst.
ya, mine is from a cc that i had closed because of the psn hack. 3 weeks later i get an email from my identity theft that i am getting suspicious activity.SuperSonic1305 said:
I am figuring it is Microsoft whom could not charge the card and decides to attack my credit score.
If they cannot charge for the premium service, than cancel the premium service. I dont understand why that is so hard for Microsoft to understand.
A Redditor found a way to cancel auto-renewal without calling Microsoft: http://www.reddit.com/r/gaming/comments/hm19n/how_to_cancel_xbox_live_auto_renew_without/
I tried it and it worked (doesn't bump you down to silver either, you keep the amount of service you paid for until the expiration date... Like you should). Apparently it only works in the US.
Also be sure not to use a prepaid card before the subscription expires. Let it expire completely. It says if you use a prepaid card before the expiration, it'll turn auto-renewal back on. You guys aren't kidding when you say death grip.
Unfortunately still can't remove my payment option yet, but I'm guessing it will let me when my subscription expires fully (since my active subscription is currently tied to the card I used).
Just_A_Dinosaur said:
I tried it and it worked (doesn't bump you down to silver either, you keep the amount of service you paid for until the expiration date... Like you should). Apparently it only works in the US.
Also be sure not to use a prepaid card before the subscription expires. Let it expire completely. It says if you use a prepaid card before the expiration, it'll turn auto-renewal back on. You guys aren't kidding when you say death grip.
Unfortunately still can't remove my payment option yet, but I'm guessing it will let me when my subscription expires fully (since my active subscription is currently tied to the card I used).
CadetMahoney
Member
That is fucked.Pumpkins said:
I'm just thinking, someone goes through the trouble of phoning them and giving some explanation, listening to their plugs and it still using pre-paid cards reverses auto-renew off.