Leatherface
Member
*UPDATE 12/13/10*
Just wanted to update others that may have experienced or will experience my situation in the future. I was able to get my account / mac address unbanned from PSN. It took a good hour of fighting though. At first they gave me the whole "i'm sorry but since you did a charge back with your bank, your account is banned forever" speech. That didn't fly with me and I lit them up a bit explaining that the "good guys" who are paying customers should not be getting penalized for the actions of others. I.e. the ones who are actually stealing from Sony. Getting the mac address of the offenders as well as the IP address is not a huge feat and those are the individuals that this should be focused on. This approach is only going to put my hard earned money into Microsoft or Nintendo's pocket instead. blah blah blah something to that effect.
I also told them that I invested a lot of money into my PS3 and PSN and I'm not about to walk away just like that and I will take further action to access the software that I rightfully own. At that point I asked to speak with a manager. I was placed on hold for like 10 minutes and when the agent returned I was told in 1/2 hour my account would be reactivated and he apologized for the inconvenience.
In conclusion- If your account gets banned for shit like this, DON'T just raise the white flag and give up. Fight GAF! FIGHT!!
As for me- I'm not sure how to feel right now. I guess I'm satisfied? ..but still pretty pissed at Sony's approach to this problem and wasting my fucking time. Their customer service pretty much has sucked right from the beginning when I first called them in October (Total opposite of dealing with a company like Nintendo). I may be in too deep to bail out now, but PS4? I'm not so sure....
** Also a word to the fools who think it's a great idea to steal through PSN. Unless you are somehow concealing your MAC and IP address, realize that your PS3 / MAC can and will also be BANNED, and Sony does in fact seek out these offenders. So enjoy all that action.
*12/11/10*
So back in October, while I was on vacation in Disney World, someone purchased $150 worth of games through my PSN account. I have no idea how they were able to obtain my login info but my password was never changed, so I could easily log in to see all the games that were purchased/change my password etc. Anyway, I cleared my billing info out of the PS3 and took it offline until I sorted the issue out.
*Just to be clear, I don't share my account user/pass info with anyone (no game sharing etc). I also live alone with my wife and no one else uses my PS3 unless I am there.*
So I call Sony (what a joy that was btw), and the representative tells me that I need to go through my bank in order for Sony to initiate an investigation. I do this and within a week or two my stolen funds were recovered. Fast forward to now. I finally hook my PS3 up to the network again only to find out that my account is banned. Great. I call Sony again and talk with another representative and now I need to wait until Monday to speak with someone regarding my account.
I feel like a tool for not password protecting my PSN billing info (I could have sworn it was enabled, but thinking back to my last 5 or so purchases I wasn't asked for a password *head smack*). Also, I remember the last thing I did before all of this happened was read a thread here on GAF about the Dead Space 2 beta. Basically, to be considered for the beta, you need to "like" the official dead space 2 facebook page and post your playstation gamer ID. I did that, not thinking anything of it.
All it takes to get an account hacked on PSN these days is to post your gamer ID?
*confused*
How can I prevent this from happening again, GAF? Besides the obvious (not saving my billing info). Also, what are the chances I get my account back and if I can't what are the repercussions? Thanks.
Just wanted to update others that may have experienced or will experience my situation in the future. I was able to get my account / mac address unbanned from PSN. It took a good hour of fighting though. At first they gave me the whole "i'm sorry but since you did a charge back with your bank, your account is banned forever" speech. That didn't fly with me and I lit them up a bit explaining that the "good guys" who are paying customers should not be getting penalized for the actions of others. I.e. the ones who are actually stealing from Sony. Getting the mac address of the offenders as well as the IP address is not a huge feat and those are the individuals that this should be focused on. This approach is only going to put my hard earned money into Microsoft or Nintendo's pocket instead. blah blah blah something to that effect.
I also told them that I invested a lot of money into my PS3 and PSN and I'm not about to walk away just like that and I will take further action to access the software that I rightfully own. At that point I asked to speak with a manager. I was placed on hold for like 10 minutes and when the agent returned I was told in 1/2 hour my account would be reactivated and he apologized for the inconvenience.
In conclusion- If your account gets banned for shit like this, DON'T just raise the white flag and give up. Fight GAF! FIGHT!!
As for me- I'm not sure how to feel right now. I guess I'm satisfied? ..but still pretty pissed at Sony's approach to this problem and wasting my fucking time. Their customer service pretty much has sucked right from the beginning when I first called them in October (Total opposite of dealing with a company like Nintendo). I may be in too deep to bail out now, but PS4? I'm not so sure....
** Also a word to the fools who think it's a great idea to steal through PSN. Unless you are somehow concealing your MAC and IP address, realize that your PS3 / MAC can and will also be BANNED, and Sony does in fact seek out these offenders. So enjoy all that action.
*12/11/10*
So back in October, while I was on vacation in Disney World, someone purchased $150 worth of games through my PSN account. I have no idea how they were able to obtain my login info but my password was never changed, so I could easily log in to see all the games that were purchased/change my password etc. Anyway, I cleared my billing info out of the PS3 and took it offline until I sorted the issue out.
*Just to be clear, I don't share my account user/pass info with anyone (no game sharing etc). I also live alone with my wife and no one else uses my PS3 unless I am there.*
So I call Sony (what a joy that was btw), and the representative tells me that I need to go through my bank in order for Sony to initiate an investigation. I do this and within a week or two my stolen funds were recovered. Fast forward to now. I finally hook my PS3 up to the network again only to find out that my account is banned. Great. I call Sony again and talk with another representative and now I need to wait until Monday to speak with someone regarding my account.
I feel like a tool for not password protecting my PSN billing info (I could have sworn it was enabled, but thinking back to my last 5 or so purchases I wasn't asked for a password *head smack*). Also, I remember the last thing I did before all of this happened was read a thread here on GAF about the Dead Space 2 beta. Basically, to be considered for the beta, you need to "like" the official dead space 2 facebook page and post your playstation gamer ID. I did that, not thinking anything of it.
All it takes to get an account hacked on PSN these days is to post your gamer ID?
*confused*
How can I prevent this from happening again, GAF? Besides the obvious (not saving my billing info). Also, what are the chances I get my account back and if I can't what are the repercussions? Thanks.
